#1 most frequent
United States of America
60.7%476 installations of 784
What is SAP Sales Cloud?
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.
Categories & Use Cases
Media
Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features: Cloud deployment A unified view of customers An optimised mobile selling experience AI-driven insights, recommendations, and analytics Embedded generative AI highlights and summarization
Top Performing Features
Single sign-on capability
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
Category average: 8.7
Social engagement
The software can facilitate and track engagement with customers via social channels.
Category average: 8
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8.7
Areas for Improvement
Contract management
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
Category average: 7.9
Custom fields
Users can create custom fields to store additional information on standard and custom objects.
Category average: 8.4
Custom objects
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
Category average: 8.2
Who Buys & Uses SAP Sales Cloud
#1 most frequent
Manufacturing
22.0%175 installations of 795
“Ensures the sales team is equipped with warm leads ready for conversion.”
#2 most frequent
Information
17.2%137 installations of 795
#3 most frequent
Professional, Scientific, and Technical Services
16.9%134 installations of 795
“Revenue uplift due shorter negotiation time”
#2 most frequent
Germany
10.7%84 installations of 784
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
4.7%37 installations of 784
Pros
- Robust integration with SAP ERP and S/4HANA systems
- Advanced analytics and reporting for sales insights and forecasting
- Effective lead and opportunity management, including AI-driven prioritization
Cons
- Complex integration with non-SAP systems
- User interface described as needing modernization and streamlining
- Mobile app lacks desktop features and can experience performance issues
Powerful Sales CRM. AI assistance is accurate
Use Cases and Deployment Scope
I started using SAP Sales Cloud because I read on Linkedin that they were adding some Ai features to their CRM and they were pretty powerful so I have It a try because my sales manager needed to use a CRM (we were previously using Google sheets before). And he's supper Happy. I'm also Happy because I can check what it's going on with our potential clients, which phase are they and overall we can track almost every details.It's easy to use, so I appreciated It. Google sheets was fine, but the data could be overwhelming so we opted for a more visual and profesional tool.
Pros
- Data dashboards
- AI suggestions and insight
- Awesome and kind customer supoort and sales tram
- Helps improve our productivity
- Optimization of resources
Cons
- AI insights are cool but still there's Room for improvemte here on the accuracy of tips
- Learning curve it's not short / more tutorials on the on boarding process
- Calendar could also be integranted with other calendar like Notion calendar or Google calendar
Return on Investment
- Revenue uplift due shorter negotiation time
- Shorter meetings
- More time to Focus on bring new potential clients
- Saved us 2 hours per week
Alternatives Considered
HubSpot CRM, monday.com and Asana
Other Software Used
monday.com, Asana
Sap sales cloud, if you don't have it in your company, get it soon, you won't regret it
Use Cases and Deployment Scope
The most common way we leverage SAP Sales Cloud in our organization is to manage our customer and supplier data, track all incoming sales opportunities, and monitor sales processes. It's truly a solution tailored to our needs, needs we previously didn't know how to address. The team has become more organized and motivated because activities are more efficient and customer service is more effective.
Pros
- Great experience managing our customer list
- Tracking new business opportunities is more precise and controlled
- The tasks of the teams in each area are more organized and agile
Cons
- Suddenly, the interface could be more intuitive; sometimes it seems so advanced that it's a bit too complex for beginners.
- When organizing tables and data, it could be simpler both visually and in terms of speed.
- I think more attention needs to be paid to integration with other tools. In some cases, connecting external data or processes requires additional configuration and technical support.
Return on Investment
- We haven't formally measured the return on investment since we started using SAP Sales Cloud, but I must say that processes have improved significantly. Sales team management has become much more effective, and closing deals is progressing at a rapid pace because everything is much more streamlined using the tool.
- Therefore, while I don't currently have ROI calculations, I can say that overall, the company has evolved positively.
Alternatives Considered
Salesforce Data 360, Odoo CRM and monday CRM
Other Software Used
SAP Service Cloud, SAP Access Control
Great platform for B2B sales management with tons of features
Use Cases and Deployment Scope
We use SAP Cloud as our primary platform for getting leads and tracking the opportunities. Our sales team can access CX data, pricing, and order history easily due to its integration with SAP ERP. It centralises all the customer data into one place and automates repetitive tasks like followups which ease the burden for our sales rep. They can focus on closing the deals because of this.
Pros
- It centralize all the scattered data across spreadsheets into one place
- Automate tasks like followups and email sync
- Managers use built in reports to get real time updates on leads, and the progress
Cons
- Mobile app can be improved as it lacks features that we can use on desktop.
- User interface may feel bit outdated compared to modern CRMs
- Integration with non-SAP products is not easy and can be challenging sometimes.
Return on Investment
- Revenue was uplifted due to their 360 customer view which allows our sales team to complete history of all the communications
- Automation of tasks and improved sales forecasting allowed better strategic planning. It also save a lot of time of our sales rep so that they can focus more on closing deals.
- Pipeline visibility and cross team collaboration helped us deliver more consistent experience for our customers.
Alternatives Considered
Salesforce Sales Cloud
Other Software Used
Microsoft Teams, Microsoft Power BI, Microsoft Excel
Skyrocketing sales and revenue.
Use Cases and Deployment Scope
I have been using SAP Sales Cloud for more than a year now, and it has significantly improved our sales. Now everything falls in one place without any need to juggle between tools. SAP provides a 360-degree view of each account, including key accounts, past activities, interests, sales achieved or missed, etc.
Pros
- Pipeline management.
- Accurate sales forecasting.
- 360 degree view of key accounts.
Cons
- Very complex commission calculations.
Return on Investment
- A huge jump has been observed in revenue since SAP sales cloud was deployed.
4 years experience with SAP sales cloud.
Use Cases and Deployment Scope
We use SAP Sales Cloud to track our sales progress and forecasting, upload pricing, download sales reports, and generate insights. This platform allows us to analyze historical data, activity levels, and customer engagement.
Pros
- The SAP Sales Cloud interface is clean and straightforward, making it easy to stay organized.
- Advanced automation and analytics.
- SAP Sales Cloud supports multi-level approvals, detailed pricing structures, and a long sales cycle.
Cons
- Complex and expensive implementation.
Return on Investment
- SAP Sales Cloud has solved the classic disconnect between sales and marketing by providing a single source of truth for customer journeys and sales momentum.
- This platform has allowed us to trigger automated emails that match exactly where a lead or customer is in the funnel, making campaigns smarter and more relevant.
Alternatives Considered
Appium
Other Software Used
Webex Webinars, NetSuite ERP
