4 years experience with SAP sales cloud.
January 11, 2026

4 years experience with SAP sales cloud.

Emuyor Gathenge | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM
  • Sales Automation and Forecast Optimization
  • Sales Performance Management

Overall Satisfaction with SAP Sales Cloud

We use SAP Sales Cloud to track our sales progress and forecasting, upload pricing, download sales reports, and generate insights. This platform allows us to analyze historical data, activity levels, and customer engagement.

Pros

  • The SAP Sales Cloud interface is clean and straightforward, making it easy to stay organized.
  • Advanced automation and analytics.
  • SAP Sales Cloud supports multi-level approvals, detailed pricing structures, and a long sales cycle.

Cons

  • Complex and expensive implementation.
  • SAP Sales Cloud has solved the classic disconnect between sales and marketing by providing a single source of truth for customer journeys and sales momentum.
  • This platform has allowed us to trigger automated emails that match exactly where a lead or customer is in the funnel, making campaigns smarter and more relevant.
SAP Sales Cloud is robust for streamlining and providing clear insights into sales processes.
SAP Sales Cloud is highly scalable and helps in analyzing complex data. This platform is easily customisable and provides clear insights that are helpful for decision-making.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

I recommend this product to organizations that specialize mostly in marketing and sales. Through SAP Sales Cloud, you can generate insights, upload pricing, and download sales reports easily. This platform is suitable for both small and large organisations as it has reasonable costs.

SAP Sales Cloud Feature Ratings

8.8
Customer data management / contact management
9
Workflow management
9
Territory management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
9
Quote & order management
8
Interaction tracking
9
Channel / partner relationship management
9
8.7
Case management
9
Call center management
8
Help desk management
9
8.5
Lead management
9
Email marketing
8
8.7
Task management
9
Billing and invoicing management
9
Reporting
8
8.7
Forecasting
9
Pipeline visualization
9
Customizable reports
8
8.5
Custom fields
9
Custom objects
8
Scripting environment
8
API for custom integration
9
9.0
Role-based user permissions
9
Single sign-on capability
9
8.5
Social data
9
Social engagement
8
9.0
Marketing automation
9
Compensation management
9
8.0
Mobile access
8

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