Skyrocketing sales and revenue.
January 16, 2026

Skyrocketing sales and revenue.

Shahrukh Khan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales Automation and Forecast Optimization
  • Sales CRM
  • Quotes and Contracts
  • Sales Performance Management

Overall Satisfaction with SAP Sales Cloud

I have been using SAP Sales Cloud for more than a year now, and it has significantly improved our sales. Now everything falls in one place without any need to juggle between tools. SAP provides a 360-degree view of each account, including key accounts, past activities, interests, sales achieved or missed, etc.

Pros

  • Pipeline management.
  • Accurate sales forecasting.
  • 360 degree view of key accounts.

Cons

  • Very complex commission calculations.
  • A huge jump has been observed in revenue since SAP sales cloud was deployed.
I am glad that SAP Sales Cloud has eliminated the class divide between front-office and back-office tools, empowering our sales team to reap the maximum benefits.
My sales team representatives now have a 360-degree view of all conversations handled by multiple departments, improving sales outcomes.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

The sales opportunity stages embedded within SAP Sales Cloud are a game-changer. The forecasting accuracy is 80%, leading to higher sales conversions. Email integration is intelligent, and automated replies are never missed, improving the chances of closing a sales deal.

SAP Sales Cloud Feature Ratings

9.6
Customer data management / contact management
10
Workflow management
9
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
Not Rated
9.3
Case management
10
Call center management
9
Help desk management
9
9.5
Lead management
10
Email marketing
9
9.0
Task management
Not Rated
Billing and invoicing management
9
Reporting
9
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
9.5
Social data
10
Social engagement
9
9.0
Marketing automation
9
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Comments

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