SAP Concur

Score8.4 out of 10

2,037 Reviews and Ratings

What is SAP Concur?

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.

Categories & Use Cases

Media

a picture of a receipt snapped from a smartphone

the integrated travel and expense application

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Financial Document Management
Invoices, expense reports, and associated documents are stored within the platform for any future needs.
Category average: 8.6
Payment Status Tracking
Tracks what stage payments are at in the process, from approval to receipt.
Category average: 8.7
Electronic Funds Transfer
Funds can be transferred via EFT as opposed to paper checks.
Category average: 8.6

Customizable Approval Policies
Policies for different types of approvals can be customized, sent to multiple approvers, automatically approved, etc.
Category average: 8.3
Advanced OCR
Automatically imports information from invoices, receipts, expense reports, and other scanned documents into the platform.
Category average: 8.2
Duplicate Bill Detection
Detects duplicate invoices or expense reports to prevent double payments.
Category average: 8

Nijah Dyer, PACE View profile

Executive Assistant & Business Support in Corporate at The Fidelis Partnership (51-200 employees employees)

Use Cases and Deployment Scope

I am an Executive assistant and use SAP Concur for expense reports and for booking travel. At my last job our expense reporting process was antiquated. using SAP Concur makes the process much easier. especially having the app on my phone. Snapping a quick picture of a receipt is much quicker and less painful than taping a receipt to a piece of paper and scanning 30-40 pages every month!

Pros

The ease of also having the mobile app so that you can upload receipts fast and view expenses on the go.
SAP Concur is smart so it identifies what a charge might be based on previous charges. Not always correct but it tries to think for us to make our lives easier.
Travel Booking + Expense Reporting go hand in and hand seeing all of this in one place is convenient.

Cons

The smart features don't always work. SAP Concur will usually guess and fill in the blanks for what a charge is. but sometimes the guess is wrong.
I support various busy execs and sometimes they don't have time to go in and submit a missing receipt declaration. It would be good if I could submit more on their behalf.
Sometimes it gets difficult with multiple people having access to an executive's SAP Concur expenses and we often have duplicates. which is often confusing. This may not be something you can fix.

Return on Investment

Efficiency
Productivity

Usability

Carlie McLaughlin

Product Manager in Product Management at Unified (201-500 employees employees)

Use Cases and Deployment Scope

Our organization uses SAP Concur for expense management and travel bookings. It is an easy way for employees to submit expenses for reimbursement in a streamlined way. It also has great travel booking processes built in so that employees can easily book work related travel with all the best options available.

Pros

Easy for employees to track and submit expense reports
Built in approval processes for expense report approvals
Simple to book business related travel to find the best options

Cons

It is not very straightforward on how to add in loyalty programs. I've had several instances where my loyalty programs don't carry through with my booking
Expense reports are tedious to build, especially when you have several expenses to enter from a company trip
The new AI functions for reading uploaded receipts has never worked for me, requiring me to do it manually anyways

Return on Investment

Employees are reimbursed fast because of the automated approval processes
Less time managing reimbursement via spreadsheets or emails
Better tracking of expenses across the organization

Other Software Used

American Express Global Business Travel Neo1, TripIt, Atlassian Jira

Sarah Ager View profile

Sr. Product Marketing Manager in Marketing at Optimizely (1001-5000 employees employees)

Use Cases and Deployment Scope

I've been using SAP Concur for over a decade across multiple tech companies. It helps us move at lightning speed when it comes to client facing meetings, company events, corporate travel and office expenses. We're able to use the mobile app on the go to speed up the process and get it done in that very moment. It's easy to tag the appropriate users involved, upload receipts, images, etc. add additional comments for further reviewing, and more.

Pros

Booking corporate travel
Expensing corporate travel
Mobile app is user friendly

Cons

The UI is pretty outdated compared to other competitors that have a 2025+ modern and easier UX look and feel
Sometimes it's not the smoothest user journey. It can feel clunky across the different modules.
Poor UX/UI. Desktop sometimes feels easier than mobile.

Return on Investment

This helped our GTM teams increase speed to bookings/expenses which helped our Finance department wrap things up quickly
Improved Productivity
Efficient platform

Usability

Alternatives Considered

Navan

Other Software Used

Microsoft 365, Navan, isolved

Jaya Desai

SAP Analyst in Finance and Accounting at Truist (1001-5000 employees employees)

Use Cases and Deployment Scope

It uses for tracking employee expenses related to trip domestic or international

Pros

Helps book flights
Helps track expenses
Helps submitting and approving reports

Cons

When flight is not booked by the company (after you do it from SAP Concur) it takes it away from SAP Concur and we get no notification
the expenses show up late sometimes
the manage expenses tab can have better options