SAP SuccessFactors HCM Reviews and Ratings

Rating: 8.4 out of 10

Score

8.4 out of 10

Community insights

TrustRadius Insights for SAP SuccessFactors HCM are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Convenience of HR modules integration: Users have appreciated the consolidation of various HR modules in one place, making it convenient to access necessary functions and streamline HR processes effectively. This centralized approach has saved time and improved workflow efficiency for many users.

High configurability and customization options: Reviewers have noted the platform's high level of configurability and ease of customization using custom MDF and business rules, allowing for tailored solutions to meet specific organizational needs. The flexibility provided by these features has been crucial in adapting the system to diverse requirements.

Intuitive user interface for enhanced experience: Customers have highlighted the intuitive nature of the user interface, which improves navigation, simplifies tasks, and contributes to an overall positive user experience. The clear layout and easy-to-use design elements have led to increased user satisfaction and productivity.

Reviews

857 Reviews

Videos

SAP SuccessFactors

Rating: 8 out of 10

Incentivized

March 23, 2023

Use Cases and Deployment Scope

We are using it as a learning management and performance management platforms

Pros

Learning planning and management
Performance planning and management

Likelihood to Recommend

Good learning management platform, good performance planning and mgm platform. Easy to learn and use. Integration with SAP

Verified User

Professional (10,001+ employees)

Vetted Review

3 years of experience

End User with Minimal Usage

Rating: 8 out of 10

Incentivized

March 22, 2023

Use Cases and Deployment Scope

I am end user and I find it very easy to use. I do my review and my time tracking there . I can view my compensation as well. I like that everything is in one place and very easy to find things and to use. My usage doesn’t go beyond that.

Pros

Time
Management is very easy
Easy access
Everything is centralized

Cons

When doing vacation it would be nice to see on the same screen how many hours I have instead of going back
And forth to check balance

Likelihood to Recommend

I think for end users it is easy place to navigate in. It makes it easy for us to find what we need very quickly and maneuver around . It really is one stop shop for all of us and our lives are much easier . I don’t use it for many things so I can’t think of scenarios where it is less suited

Amela Lubovac

Senior System Analyst in Finance and Accounting at Salt River Project (5001-10,000 employees)

Vetted Review

5 years of experience

View profile

SAP SuccessFactors for Training

Rating: 8 out of 10

Incentivized

March 22, 2023

Use Cases and Deployment Scope

Basically develop and train all employees and contractors around the globe. Specially used for Policies and specific SAP training

Pros

Allows to assign training courses to group of people
Tracks training by employee
Courses are easy to distribute and to take

Cons

Sometimes the way to confirm you finished is not intuitive
Navigating in and out is not easy

Likelihood to Recommend

It's great to assign courses to teams, and track. Can improve the navigation when more than one link is needed to take the course and to confirm that you've taken

Verified User

Consultant in Finance and Accounting (10,001+ employees)

Vetted Review

5 years of experience

Employee experience with SAP SuccessFactors

Rating: 9 out of 10

Incentivized

March 22, 2023

Use Cases and Deployment Scope

company uses SAP SF to manage time management of our employees as well as employee dashboard.

Pros

ease of use
user interface
processing

Cons

reporting

Likelihood to Recommend

The self service feature to update employee information is a helpful area.

Jin Wang

principal in Information Technology at kpmg (10,001+ employees)

Vetted Review

3 years of experience

Succeeding with SuccessFactors

Rating: 9 out of 10

Incentivized

March 22, 2023

Use Cases and Deployment Scope

We use SuccessFactors for Performance Management. It allows employees to input their own goals, and us as managers to review them and make adjustments as needed. At the end of the year we also used SuccessFactors to perform end of the year reviews. SuccessFactors is also used for training and make sure that employees have the correct certifications for their jobs.

Pros

Organizing and storing employee goals
Providing email alerts when deadlines are approaching or training is expiring
A useful interface to access training

Cons

Sometimes it isn't very intuitive to know if your performance plan has been submitted.

Likelihood to Recommend

SuccessFactors provides all the functionality we need in order to do performance management digitally. It works very well in my team of approximately 10-15 people. There is also a lot of flexibility in setting it up. As for training, it is extremely helpful in tracking things like safety and security related certifications to make sure that they do not expire for employees.

Verified User

Supervisor in Manufacturing (5001-10,000 employees)

Vetted Review

5 years of experience

SAP SuccessFactors Review

Rating: 3 out of 10

Incentivized

March 1, 2023

Use Cases and Deployment Scope

SAP SuccessFactors serves as the company's global HR Information System and core talent management system. The HRIS is used for roughly 7K users and the talent modules for about 5K. It was meant to be a fully integrated system that would enable us to move away from stand-alone applications for talent management processes.

Pros

Matrix Grid report in Succession
Succession org chart in Succession
Lineage Chart in Succession

Cons

Performance module is highly outdated, in my opinion.
Recruitment module is highly outdated, in my opinion.
Development planning module lacks functionality, in my opinion.

Likelihood to Recommend

SAP SuccessFactors would be best suited for a very large organization (tens of thousands of users at least) for which the most important factor is having a software to both serve as the company's HR information system (e.g. employee data, payroll) and supporting talent system (learning, performance, succession, compensation, etc.) The desire for one system must outweigh the desire to 1) have modules that are flexible to configure and update and 2) are kept up-to-date from the vendor with advancements in technology and HR thought. In my opinion, SAP SuccessFactors falls short on both. In addition, you must be prepared to make a significant (think $100K + per module) investment in configuration partner costs. This is because there is still much configuration that can only be done in what SAP call the "Provisioning client" to which only SAP configuration partners (not customers) can access. And this will not only impact your configuration costs, but you will also need an ongoing support contract with a configuration partner, as even very minor changes, if they require access to the "Provisioning client", can only be done by a configuration partner. Standard usable reports are nonexistent, so also be prepared to devote much resource to configuring reports.

Verified User

Director in Human Resources (5001-10,000 employees)

Vetted Review

6 years of experience

SAP SuccessFactors - Easy, Save Time, One System

Rating: 8 out of 10

Incentivized

February 1, 2023

Use Cases and Deployment Scope

We moved to SuccessFactors EC and ECP. Before we had multiple SAP instances in different countries. With the SuccessFactors cloud-based solution we have one integrated system. The process is easier from recruitment to payroll. With one system we have the ability to have a better view of the whole company and standardize globally. Employee profiles can be managed, time integration with Workforce and live org structures of the organization. The life cycle starts with recruitment and onboarding, and we can centrally manage employee data. This even goes further with the learner modules where we assign learning modules to current and new employees. It allows us to do workforce analytics and planning.

Pros

Cloud based solution. Can be accessed from any place
Reduce the workload of HR and employees
Have the capability to integrate with other modules

Cons

Easier to manage authorization and roles witin the system
Better Android app

Likelihood to Recommend

If you need one solution that will save HR time to focus on HR work and employees than the EC solution will be for you. A solution that supports the full life cycle from Recruitment / Onboarding to Offboarding. The system has the capabilities to manage employee data, salary payments and personnel processes. You will have the capabilities to manage employees from all over the world. This allowed us to standardized our processes globally. The self service capabilities and workflows allow for faster approvals and easier for employees to update their own information. We have employees in different countries that speak different languages. The system is configured for them in their native language.

Verified User

Manager in Human Resources (10,001+ employees)

Vetted Review

10 years of experience

SAP Success factor

Rating: 9 out of 10

Incentivized

January 6, 2023

Use Cases and Deployment Scope

SAP success factor has user friendly GUI to ease to use each function.

Each information is detailed display in success factor including reporteers and L1 levels. Approval of any kind of requests in ONE CLICK action.

The ongoing issue with SSF is to provide more short cut or tile on dashboard or can say dashboard modification require for live activities like in and out time or leave balance status.

Overall user experience is very good...

Pros

Approval of leaves.
Notifications an updated.
Upcoming day off
Co workers detail.

Cons

Dashboard improvement
All types of leave balances
Privacy of profile.

Likelihood to Recommend

Well suited where employee size is very large and easy access to all the routine function. Also SSF has good performance review function with goal completion status.

Some less appropriate function is that there is less privacy of a person's profile when someone access it. Also some confidential detail can be googled on same.

Verified User

Employee in Manufacturing (5001-10,000 employees)

Vetted Review

3 years of experience

SAP successfactors. Your own cloudHR

Rating: 9 out of 10

Incentivized

January 6, 2023

Use Cases and Deployment Scope

It helped in automating the tasks and keeping check on them. The storage and usage was very easy. It's easy to use interface helped saving lots of man hours and made everyone productive in the team. It streamlined the HRMS and it was easier to track individual progress and check on it.

Pros

Easy to use interface
Streamlined communication within the organization
Easy to manage team and check leaves

Cons

Status updates
Reminders of incomplete tasks
Team management

Likelihood to Recommend

It is well suited for businesses with a large team as it is very easy to manage and look into individual performances from that. It gives a personal touch to HRMS and works just fine for a medium size organization too. For smaller teams it is a little pricy and should look into that

Aditya Gupta

Academic Engagement Resource in Product Management at GurujiWorld Technologies Private Limited (51-200 employees)

Vetted Review

1 year of experience

View profile

SAP SuccessFactors - One Stop For All HR solutions

Rating: 8 out of 10

Incentivized

December 23, 2022

Use Cases and Deployment Scope

Our company uses SAP SuccessFactors for displaying employee file, to create time-off requests, set goals, performance reviews, self learning, attendance regularization, organization chart and rewards & recognition. All these features are on point and help end user in keep track of time off and on work, self assess the goals set and track the progress.

Pros

Allows end user to access all the features easily.
Features can be customized as per need.
The changes can be applied with less downtime.

Cons

The site will be slow to load sometimes.
End user cannot contact support independently.
Widgets could have been made much more presentable.

Likelihood to Recommend

SAP SuccessFactors plays a major role when it comes to critical features like performance review, it keeps on sending remainders to alert on the pending tasks and presents the percentage of task that has been completed with the deadline. This helped me in completing my self assessment on time and submit for the next stages of approvals.

Akshay K T

Associate Engineer Software in Engineering at SLK Software Pvt. Ltd (1001-5000 employees)

Vetted Review

2 years of experience