Scanmarket

Symfact has proven to be a valuable solution for businesses seeking effective contract management. By implementing Symfact, users have been able to overcome challenges and improve their contract management processes. The software offers outstanding support through dedicated Project Managers who provide prompt responses and propose optimal solutions based on best practice experiences. Users have praised the simplicity, quality, and completeness of the implementation process under competent project management.

One of the key business problems solved by Symfact is the streamlining of the contract process. With Symfact's centralized repository for contract management, users can store all contract-related information in one place, including emails, providing a comprehensive view of the contract lifecycle. This eliminates the need for paper files and records, resulting in a more efficient and organized system. Moreover, Symfact allows for customization of processes and fields to meet specific requirements, enabling users to adapt the software according to their needs. This flexibility has been particularly beneficial for various departments such as business development, customer service, and legal, making Symfact an essential tool for third-party contract lifecycle management.

Another significant problem addressed by Symfact is the ability to better adhere to non-standard contract terms. By integrating with internal systems and offering customizable features, Symfact enables users to ensure compliance with unique contractual requirements. Users appreciate how Symfact has enabled them to set minimum global standards for important master data and provides prompt support through dedicated Project Managers.

Although some users have experienced delays in support responses and occasional issues with certain features not working as intended, they highlight that the Symfact team has always been available to address concerns and customize the software accordingly. Furthermore, users have found the implementation workbook provided by Symfact to be detailed and beneficial in helping them think through processes that may have initially been overlooked.

In summary, Symfact solves critical business problems related to contract management by offering a centralized repository for contracts, customization options tailored to specific requirements, integration with internal systems, and excellent support from dedicated Project Managers. It allows businesses to streamline their contract processes, eliminate paper files, and ensure better adherence to non-standard contract terms. Despite some minor challenges, users have found Symfact to be a valuable tool for efficient and organized contract lifecycle management.