Overview
What is Service Order Manager?
Service Order Manager is a mobile solution designed to optimize service and repair operations for technicians and management staff. According to the vendor, this software is suitable for businesses of all sizes, including HVAC companies, plumbing companies, electrical companies, field service businesses,...
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Service Order Manager?
Service Order Manager is a mobile solution designed to optimize service and repair operations for technicians and management staff. According to the vendor, this software is suitable for businesses of all sizes, including HVAC companies, plumbing companies, electrical companies, field service businesses, and maintenance and repair companies.
Key Features
Jobs / Work Order Management: According to the vendor, Service Order Manager offers efficient organization of visit scheduling, quotes, invoicing, billing, and team management. Users can create various document types such as jobs, sales orders, quotes, templates, recurring jobs, and historic jobs.
Scheduling & Dispatch: The software provides an Outlook-style calendar and job list view for easy scheduling and dispatching. It supports three resource types: employees, internal equipment, and contractors. According to the vendor, users can efficiently plan and navigate using route and map functions powered by Google Maps.
Manufacturing Equipment: Service Order Manager allows users to manage models and equipment inventory. It includes features such as maintenance tracking, meter tracking, and fault history. Customization options are available with custom fields, document storage, and GL segment override. The software also offers advanced maintenance capabilities, including maintenance schedules, conditions/triggers, and task & activities.
GPS Tracking: According to the vendor, Service Order Manager provides GPS tracking functionality. Users can visualize job route legs for employees, equipment, and subcontractors. They can also determine resource availability and utilization through a summary screen. The software integrates with Google Maps for creating and modifying job routes, as well as printing job cards, maps, and directions.
Mobile Access: Service Order Manager offers comprehensive mobile capabilities on various devices, including iPhone/iPad, BlackBerry, Windows Mobile, and Android-based devices. Users can access and contribute to company information resources remotely. The software provides mobile apps and mobile web for optimized visual presentation on smaller screens.
Service Order Manager Features
- Supported: Billing & Invoicing
- Supported: Contact Database
- Supported: Contract/License Management
- Supported: Electronic Signature
- Supported: Inventory Management
- Supported: Mobile Access
- Supported: Online Time Clock
- Supported: Payment Collection in the Field
- Supported: Scheduling
- Supported: Service History
- Supported: Work Order Management
- Supported: Backorder Management
- Supported: Cataloging/Categorization
- Supported: Order Entry
- Supported: Order Fulfillment
- Supported: Order Tracking
- Supported: Recurring Orders
- Supported: Returns Management
- Supported: Shipping Management
- Supported: Special Order Management
Service Order Manager Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux, Android, iPhone, iPad |
