Name: SESTEK Speech Recognition
Author: Sestek

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Bug  Tracking

Development

Business Intelligence (BI)

Collaboration

Environmental Health and Safety (EHS)

Visual Collaboration

Enterprise

Accounting

Anti-Money Laundering (AML)

Investor Relations

Revenue Management

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Component Content Management

Data Pipeline

Electronic Data Interchange (EDI)

Fraud Detection

Hosted Virtual Desktop

Identity Governance and Administration

Industrial IoT

Integration Platform as a Service (iPaaS)

Interoperability

Managed File Transfer (MFT)

Managed Hosting

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Relational Database Management Systems

Security Awareness Training

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Journey Mapping

Digital Analytics

Email Marketing

Intent Data

Marketing Automation

Marketing Resource Management

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Prototyping

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales Email Tracking

Sales Intelligence

eCommerce

Sales

Operational Technology (OT) Security

Security

Computer-Aided Design (CAD)

Construction Accounting

Loan Servicing

Nonprofit Fundraising

Patient Engagement

Revenue Cycle Management (RCM)

Utilities

Vertical-Specific

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SESTEK Speech Recognition is a solution designed to provide accurate and efficient speech recognition capabilities for businesses. According to the vendor, this product offers a wide range of applications such as transcription, voice assistants, call analytics, and more. It is intended for small to large enterprises in various professions and industries including contact centers, customer service, banking and finance, e-commerce, as well as public safety and emergency services.

## Key Features

**Conversational IVR**: According to the vendor, this feature enables human-like interactions with IVR systems using Natural Language Processing (NLP). Customers can state their inquiries in plain language, eliminating the need for touch-tone menus and providing a natural and intuitive experience.

**Banking Bot**: The vendor states that this feature automates simple banking transactions, such as money transfers and credit applications, without the need for live agents. Customers can execute banking transactions 24/7, potentially increasing self-service rates and improving operational efficiency.

**Collection Bot**: According to the vendor, this feature automates debt collection processes using Speech Recognition (SR) and Natural Language Processing (NLP) technologies. It provides personalized payment arrangements for customers through a natural dialogue interface, potentially freeing up agent time and improving debt collection efficiency.

**E-commerce Helpdesk**: The vendor claims that this feature automates e-commerce order management processes, such as providing order status information and assisting with returns. It aims to improve customer satisfaction by offering instant replies to common queries, potentially increasing self-service rates and optimizing resource allocation.

**WhatsApp Customer Service**: According to the vendor, this feature enables businesses to communicate with customers 24/7 through the WhatsApp Business platform. It provides instant replies to customer inquiries and deploys chatbots for immediate responses, potentially extending customer service beyond working hours.

**Virtual Translator**: The vendor states that this feature detects and translates spoken languages in multilingual call centers, breaking down language barriers. It aims to enable effective communication between customers and call center agents in real-time, supporting a wide range of languages and accents.

**Customer Authentication**: According to the vendor, this feature uses voice biometrics technology to authenticate customers and identify fraudsters in seconds. It aims to replace traditional authentication methods with a more secure and convenient process, potentially reducing costs and improving customer experience.

**Agent Verification**: The vendor claims that this feature verifies agent identity in call centers, especially for remote agents. It uses voice biometrics technology to securely authorize agents anywhere they work, providing seamless and secure access to sensitive customer information.

**Interaction Analytics**: According to the vendor, this feature analyzes all customer interactions (voice or text) to gain insights into customer issues, behavior trends, and agent performances. It aims to monitor 100% of interactions, providing actionable insights to optimize agent performance and improve customer satisfaction.

**Advanced Quality Management**: The vendor claims that this feature streamlines the quality management process at contact centers. It monitors and scores 100% of customer-agent conversations based on script adherence, acoustic indicators, and emotional features. It aims to provide objective evaluation of agent performance and automate the scoring process for improved efficiency.

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Speech-to-Text on Google Cloud is a tool used to convert speech into text using an API powered by Google’s AI technologies. The vendor states users can transcribe content in real time or from stored files; deliver a better user experience in products through voice commands; and, gain insights from customer interactions to improve service.

Speech-to-Text V1 API

Speech-to-Text V2 API

SESTEK Speech Recognition

Voice Recognition

Sestek

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SESTEK Speech Recognition

Overview

What is SESTEK Speech Recognition?