Name: Skalin
Price: 249 USD
Author: Skalin

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Software Repositories

Development

Online Proctoring Software

Education

Audit

Business Intelligence (BI)

Collaboration

Enterprise Generative AI

Visual Collaboration

Enterprise

Accounting

Revenue Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

AIOps

C/C++ Integrated Development Environments

Cloud Storage

Cybersecurity Consulting

Data Center Infrastructure Management

Data Quality

Data Virtualization

Desktop Management

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Hadoop-Related

Hosted Virtual Desktop

Integration Platform as a Service (iPaaS)

MLOps

Managed Public Cloud Infrastructure

Mobile Data Security

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Process Mining

Relational Databases

Security Awareness Training

Web Access Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Consumer Ratings & Reviews

Content Management

Email Marketing

Event Registration

Landing Page

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation Services

Sales

Antivirus

User and Entity Behavior Analytics (UEBA)

Security

Construction Accounting

Hotel Management

Library Management

Mental Health

Multiple Listing Service (MLS)

Pharmacy

Scholarship Management

Telemedicine

Utilities

Vertical-Specific

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### Customer Engagement
Users generally praise Skalin for its customer engagement capabilities. Reviewers highlight the platform's effectiveness in centralizing client information, facilitating easy access, and enhancing customer success management processes. The tool's user-friendly interface, coupled with personalized support during deployment, has garnered positive feedback. Additionally, Skalin's ability to monitor client interactions, customize health scores, and automate tasks through playbooks has been commended for improving overall customer engagement strategies. While some users suggest room for improvement in note-taking features and NPS tracking, the general consensus leans towards Skalin's positive impact on customer engagement efforts.

### User Onboarding
While some users appreciate the simplicity and ease of use of Skalin's user onboarding process, others have highlighted areas for enhancement, particularly in terms of integration with external tools and customization options. The general consensus seems to be that Skalin's user onboarding functionality is user-friendly but could benefit from further refinements to cater to diverse user needs and preferences.

### Account Management
Users consistently highlight Skalin's account management as a key strength, emphasizing its ability to centralize client information effectively. The platform's intuitive interface and customizable features for tracking client health scores and interactions are particularly well-received. While some users suggest minor improvements in user activity tracking and document management, overall, Skalin's account management functionality is praised for streamlining customer success operations and enhancing team efficiency.

### Data Analytics
Users have expressed a range of opinions regarding Skalin's data analytics features. While some users appreciate the platform's ability to centralize and visualize data quickly and effectively, others have highlighted areas for improvement, such as the need for clearer updates on data connectors and enhanced note-taking functionalities. The consensus seems to be that Skalin's data analytics capabilities offer valuable insights for customer success teams, but there are opportunities for further refinement to enhance user experience and data interpretation.

### Health Monitoring
Users have expressed a range of opinions regarding Skalin's health monitoring features. Some users appreciate the ease of integration with existing tools and the customizable health score, which aids in prioritizing actions and identifying at-risk accounts efficiently. The ability to automate tasks through playbooks has also been highlighted as a time-saving feature. However, there are also users who are awaiting further developments, such as enhanced team monitoring capabilities and better support for managing multi-solution customers. Despite differing views, it is evident that Skalin's health monitoring functionality plays a significant role in enhancing user experience and operational efficiency.

### Risk Management
While some users appreciate Skalin's risk management features for their ability to prioritize actions and swiftly identify accounts at risk, others find them to be satisfactory at best. The tool's capacity to consolidate critical information and provide real-time alerts on potential risks is acknowledged, yet opinions on its overall effectiveness in mitigating risks remain mixed.

Users of this product have found it to be incredibly beneficial in anticipating renewals and being more proactive with their clients. By utilizing the software, customers have been able to streamline their renewal process and stay ahead of their clients' needs. Reviewers have praised the product for its ability to better track and manage client renewals, leading to improved customer satisfaction. Additionally, customers have reported increased accuracy in predicting when clients will renew their contracts. This has allowed users to take a more strategic approach to client renewals, resulting in improved client retention rates. Overall, the product has proven to be a valuable tool for businesses looking to optimize their renewal processes and strengthen client relationships.

Simplicity of use: Several users have praised the software for its simplicity of use. They have found it easy to navigate and operate, allowing for effective management and optimization of the customer portfolio.

Relevant information highlighting: Many reviewers have appreciated the software's feature of highlighting the most relevant information. This has further facilitated their tasks and decision-making process, making it easier to focus on key insights.

Helpfulness and responsiveness of Skalin's team: Users have commended Skalin's team for their helpfulness and responsiveness. They mentioned that the team actively seeks feedback from users and implements several features based on that feedback, contributing to a positive experience with the software.

Limited customization options: Some users have expressed frustration with the limited customization options available in Skalin. They feel that they are unable to tailor the software to their specific needs and preferences, which hampers their ability to fully utilize its features.

Lack of integration with other tools: Several reviewers have mentioned that Skalin lacks seamless integration with other commonly used tools and platforms. This makes it difficult for them to streamline their workflow and collaborate effectively across different systems, leading to inefficiencies and a disjointed user experience.

Occasional technical glitches: A few customers have reported experiencing occasional technical glitches while using Skalin. These issues range from slow loading times to system crashes, which can disrupt productivity and cause frustration among users.

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

Skalin

Customer Success Management is concerned with proactively making sure that SaaS customers get value from their relationship with the vendor. CSM platforms typically give early warning of potential customer churn based on disparate data elements, giving the vendor time to take early action to keep the relationship on track.

Customer Success

Customer Data Extraction / Integration

Product usage

The software integrates with your application to track how customers are using your product.

Help desk / support tickets

The software integrates with your support desk and call center systems to track each customer’s support needs and activities.

Online customer community

The software tracks how each customer interacts with your online customer community or forum.

Billing

The software tracks where each customer stands in terms of billing and payments.

Marketing emails

The software integrates with your email marketing system to track how customers are interacting with your marketing campaigns, e.g., opens, clicks and unsubscribes.

Customer Success Management

NPS surveys

The software facilitates the creation and execution of NPS (net promoter score) surveys, and integrates the results within each customer’s profile.

Sponsor tracking

The software alerts you when a sponsor or admin user changes roles or leaves the company. The software may track this through LinkedIn integration or changes in the user record in your product.

Customer profiles

The software unifies and presents all customer data in one place, so customer success managers can track the health of each of their customers.

Automated workflow

The software allows you to set up automated actions, alerts or tasks to be triggered by particular changes in customer data.

Internal collaboration

The software allows members of your team to communicate and leave notes about any customer issues.

Customer health scoring

The software allows you to build rules for scoring customer health based on customer data and actions, much like lead scoring for marketing.

Customer segmentation

The software allows you to segment customers by particular attributes, e.g., onboarding customers vs. legacy customers.

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

Customer health trends

The software allows executives to view customer health trends over time.

Engagement analytics

The software allows you to track and report on how your customer base overall is using your product to surface insights such as how feature adoption correlates with customer retention.

Revenue forecasting

Based on customer health trends, churn rates, etc., the software can predict revenue.

Dashboards

Users can create, customize and share dashboards, which provide an overview of the most important metrics.

Customer lifetime value

The software can calculate and report on customer lifetime values.

Churn rate

The software can calculate your churn rate, or the rate at which you lose customers.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Integration with Salesforce.com

The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

Integration with Marketo

The software can integrate with Marketo bi-directionally, allowing for data syncs, activity alerts, campaign triggers, and enhanced reporting.

Integration with Eloqua

The software can integrate with Eloqua bi-directionally, allowing for data syncs, activity alerts, campaign triggers, and enhanced reporting.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Skalin

Overview

What is Skalin?