TrustRadius Insights for Skilljar by Gainsight are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Recommendations
The most common recommendations from users about Skilljar are as follows:
Use an implementation consultant for best practice tips and consider all integrations that may be used with Skilljar.
Customize content as much as possible and have a plan in place for implementation and content creation.
Set up a call with Skilljar to go through the platform, ask questions, and take an iterative approach rather than trying to do everything at once.
These recommendations highlight the importance of seeking expert guidance for a seamless implementation, tailoring the content to meet specific needs, and adopting a gradual approach to maximize the platform's potential. Users also emphasize the value of exploring integrations, such as Salesforce, to expand team capabilities and track user engagement. While acknowledging that Skilljar may not be the most robust LMS on the market, users appreciate its suitability for growing companies and emphasize its role as a partner rather than just another vendor. They suggest considering administrative functionality and desired content appearance and functionality when evaluating Skilljar. Furthermore, users find features like LinkedIn badge-ification of certificates and Stripe payment integration valuable additions to their learning management processes. They recommend including Skilljar in the Request for Proposal (RFP) process, encouraging discussions about individual requirements with Skilljar's supportive team. Users also note the availability of helpful resources like Skilljar's help center for getting started. Overall, users recommend Skilljar as a partnership-oriented solution for customer education, suggesting integration with other systems like marketing automation and sales tools for an outstanding program. While acknowledging its fair pricing, some users mention that Skilljar may not be the most innovative option in the market and advise considering overall product vision along with any limitations in features.
We use Skilljar by Gainsight as our customer education platform. The business problems that the tool addresses revolves round product adoption and delivering different flavors of content to our customer base. Some customers retain information via reading through Help Center Articles, others through live events, and a good portion being self-led learning paths and certification courses. Given the demand and results on product adoption - Skilljar by Gainsight has equipped us with the necessary tools so that we can deliver this flavor of content.
Pros
Intuitive UI & Design in learning paths
Certification Programs
Integrations to other tooling especially the broader GS ecosystem
We deliver customized professional learning asynchronous courses to K-12 school districts throughout the US. Skilljar allows us to create master courses, which we can then clone and customize based on customer needs and wants. We also use Skilljar to auto-deliver pre-created courses to our SMB and Mid-Market accounts. With Skilljar, we are also able to easily collaborate and edit content with our asynchronous working group.
Pros
Ease of navigation
Easy to create content
Ease of cloning courses
Cons
Offer different question types
Offer an in-platform SCORM
Add AI features
Likelihood to Recommend
Skilljar is a great plaform to deliver customer onboarding as well as continued education
Skilljar's Customer Education LMS Platform has been an absolute game-changer for our organization. We've been using it to tackle several business problems related to customer education and training, and I can't stress enough how beneficial it has been for us.
First off, the platform has been instrumental in streamlining our customer onboarding process. Before Skilljar, we struggled with inconsistent onboarding methods, which often led to confusion among our customers and new hires.
With Skilljar, we've been able to create structured and engaging onboarding courses tailored to our customers' needs. This has significantly reduced the time it takes for our customers to get up to speed with our products and services.Another huge win for us has been the ability to scale our training efforts efficiently. As our customer base grew, it became increasingly challenging to deliver consistent training experiences. Skilljar's platform allowed us to create a centralized hub for all our training materials, making it easy for us to update content and ensure that everyone gets access to the latest information. This scalability has been a lifesaver for our team, allowing us to focus on creating valuable content rather than worrying about logistical challenges.Moreover, the analytics and reporting features have been invaluable. Being able to track learner progress, engagement levels, and course effectiveness has provided us with valuable insights.
We've been able to identify areas where our customers might be struggling and refine our courses accordingly, leading to better learning outcomes.
In terms of the scope of our use case, we've fully integrated Skilljar into our customer success strategy. From basic product tutorials to in-depth certification programs, we've utilized the platform extensively to cater to the diverse learning needs of our customers.
It's not just about training; it's about empowering our customers to get the most out of our products and services.
Pros
One of the things that struck us immediately was how intuitive the platform is for both creators and learners. The interface is clean, easy to navigate, and doesn't overwhelm users. This simplicity has been key in ensuring that our customers have a seamless learning journey without getting lost in a labyrinth of menus and options.
Skilljar's analytics dashboard is a goldmine. It provides comprehensive insights into learner behavior, course effectiveness, and engagement metrics. Being able to track progress, identify popular courses, and pinpoint areas needing improvement has been invaluable for fine-tuning our training programs.
This platform plays well with others! The seamless integration with our CRM and other tools has been a huge plus. It allows us to maintain a cohesive ecosystem and ensures that our training efforts align seamlessly with our broader customer success strategy.
Skilljar makes it a breeze to create engaging and interactive content. From videos and quizzes to downloadable resources, the platform offers diverse options. The ability to customize content based on different customer segments or learning styles has been incredibly valuable for us. It's like having a toolkit that allows us to craft tailored learning experiences without the need for coding expertise.
Cons
While the platform is mobile-responsive, optimizing the mobile experience further could enhance accessibility and convenience for learners accessing courses on various devices. This could involve refining the interface to ensure a seamless and consistent experience across different screen sizes.
Although the platform supports some collaboration features, expanding on this aspect would be valuable. For instance, incorporating discussion forums or live chat functionalities within courses could foster a sense of community among learners and encourage peer-to-peer learning.
Likelihood to Recommend
Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.
For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.
VU
Verified User
Director in Product Management (201-500 employees)
I'm sort of in a hybrid role of managing student/course management and engineering the design for the platform. I was initially tasked with rebranding our Skilljar domain to match our company branding. I was pleasantly surprised to find that the platform was well documented and provided me with plenty to go off when it came to things like CSS/Javascript/HTML. Our company has a small development team of just 5 engineers that manage four web applications, including our Skilljar LMS. The platform certainly empowers me to do alone the amount of work that would take a much larger team of engineers and support. For that reason, Skilljar is worth it!
Pros
Documentation
Support
Scalability
Features
Cons
More clarity for where to apply CSS/HTML styling
More flexibility for styling coursebox layouts
Likelihood to Recommend
It is well suited for a small company who doesn't have the resources to create their own implementation of an LMS and where the LMS is not the primary revenue generator. It probably is not appropriate for large companies with large development teams who can engineer their own in house LMS and have a sizable support team to back all of this up.
We use Skilljar for our customer education. Our business issue our customers voiced was not having our resources in one place. Skilljar helped us accomplish putting out webinars, calendar, and courses in one place.
Pros
Implementation
Customer Support
Cons
SCORM analytics
Likelihood to Recommend
The ease of creating catalog pages where we can create and customize our purpose for those pages.
We use Skilljar to support our asynchronous professional learning. This provides educators the opportunity to take professional learning during the time period that works for them and allows us to see completion metrics regarding who engages in our courses.
Pros
Provides analytics for us to see customer engagement and completion
Responsiveness of employees to dig into particular use cases and help problem solve
Allows us to customize content to fit our product and our customers
Cons
Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
Features that allow for the translation of content to allow access to content across languages.
Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.
Likelihood to Recommend
Skilljar is great during the onboarding process to ensure that customers have access to the information needed to be successful in their implementation of our product. It can also be well suited for continued education as additional modules are added to support the customer learning experience.
Skilljar is our LMS for our Academy, which contains our customer education certification program. We also use it for Onboarding. The purpose of the Academy is to grow users into power users and make users more sticky as customers. We break our content out by user persona and billing tier, and have about 100 courses, 6 certifications, and 6 onboarding tracks.
Pros
CS support.
Learning paths.
Customer specific education.
Cons
Native quizzing functionality.
Reporting
Customization of page layout and design.
Likelihood to Recommend
Well-suited for a customer education or partner education program. Not as well suited for internal L&D programs.
I run our partner enablement program, which has me using Skilljar every day. We have a partner certification program through Skilljar that integrates directly with our application. Users follow step-by-step instructions in our Academy (Skilljar frontend) to configure use cases in our software. Once a module is complete, users click a verification button in a widget within our application. This triggers a work check to see if they configured the use case correctly. Upon a successful check, our application calls into Skilljar API to unlock the next Module in the Academy. Skilljar is super easy to integrate with for this purpose. The API documentation is great, and the customer support is superb.
Pros
Integration
API documentation
Certification programs
Cons
Create certificates in format other than PDF.
More / better analytics.
Faster ticket response.
Likelihood to Recommend
Well-suited for software companies with customer/partner/employee education initiatives like certification programs. It's actually well-suited for any company because every organization has things like harassment training, security training, etc., that every employee has to take; Skilljar makes it easy to administer and track these training and related certs.
We implemented Skilljar's LMS in February of 2021 to provide self-service training for our customers. Our Academy comprises several catalogs tailored to the needs of Developers, Product Owners/Administrators, and End-Users, offering comprehensive guidance on implementing, utilizing, and optimizing the use of our platform. Skilljar is the solution for effectively scaling our customer onboarding and ongoing education efforts. Before adopting Skilljar, we relied on weekly webinar training sessions, which, while effective, had limitations. The webinars were not always accessible to customers at their preferred time, and the content was sometimes mismatched where customers were within the onboarding/adoption lifecycle with us. Skilljar has been essential in overcoming these challenges; it's easy to use, and the support I've received is unparalleled. We average over 1K students monthly and have received fabulous feedback on our content and Skilljar itself. Since launching, I've consulted several customers wanting to start their own LMS, having been inspired by our own Skilljar academy.
Pros
Self Service and Self Paced user experience
Alleviated team bandwidth and improved the scalability of learning content.
Easy platform customization without needing coding SME
Cons
Accessibility features - it would be awesome to have a closed captions tool for video lessons for those who do not have software that does that.
Custom Dashboards in Analytics
Additional Event extraction options
Likelihood to Recommend
I believe Skilljar is a great product for anyone looking to implement a Learning Management system that is easy to set up, manage, and scale. While other LMS platforms may have lots of bells and whistles, if you're looking to get set up quickly this is the way to go. We use Skilljar in our Saas business and it's allowed me to manage our educational content fairly easily.
Customization and Out of the Box: Skilljar has a great out-of-the-box theme that's easily customizable for customers who may not know coding or HTML. You can also fully customize your LMS site via CSS or Skilljars pro services.
If you are looking to create a complex LMS reflective of LinkedIn Learning, may not meet your expectations. However, platforms at that level come with a cost. Skilljar is more cost-effective for those starting their LMS journey, and you'd be surprised how far you can go and scale your platform.
