Skype (discontinued) Reviews and Ratings

Rating: 7 out of 10

Score

7 out of 10

Community insights

TrustRadius Insights for Skype (discontinued) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Users have consistently praised Skype for its user-friendly interface, noting its intuitive design that allows for easy navigation without the need for extensive training. For instance, reviewers have mentioned how they quickly adapted to the platform's layout and features, streamlining their communication process.

Cost-Effective Communication Platform: Many reviewers appreciate the cost-effectiveness of Skype, with its free version offering a wide range of essential features and the paid version being budget-friendly, especially for international calls. Users often highlight how Skype has helped them save on communication expenses while still providing high-quality services.

Reliable Connection Quality: Numerous users value Skype's reliable connection quality during calls and conferences, as well as its seamless support across multiple devices, which enhances their overall communication experience. They frequently mention instances where Skype maintained clear audio and video connections even in challenging network conditions, ensuring productive meetings and conversations.

Reviews

140 Reviews

Skype a product for video conferencing.

Rating: 10 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

As a Skype user, I interact with my peers in real-time, making it easy to make decisions that benefit the organization. Additionally, since it is a global product, people can reach out to their colleagues from anywhere, as long as they have a machine and an internet connection.

Pros

Video conferencing.
Internal messaging.
Meeting management.

Cons

Timely updates.
Platform compatibility.
Frequent call drops.

Likelihood to Recommend

Having interacted with a new replacement tool, Microsoft Teams, it is challenging to recommend Skype, as it lacks some essential features, such as being less equipped with the latest updates, and it is not platform-independent, causing issues on PCs and phones, as well as during calls that might hinder work.

Hitesh Gautam

Cloud engineer in Information Technology at Insight (1001-5000 employees)

Vetted Review

4 years of experience

View profile

Skype - No longer the industry leader

Rating: 2 out of 10

Incentivized

June 22, 2024

Use Cases and Deployment Scope

Collaborations, chat, video conferencing and meetings

Pros

Collaboration
Meetings
Video Conferencing

Cons

Cost
VoIP
File Transfer

Likelihood to Recommend

Since the pandemic Skype in my opinion has put little into R&D and advanced features. It has limited functionality that no longer makes it a leader in the industry anymore. While it works for video conferencing and meetings, most users have migrated to teams, Zoom, 8x8, or other products that have much functionality and features including in their software suites

Verified User

Manager in Information Technology (10,001+ employees)

Vetted Review

8 years of experience

Easy and affordable option for local number with unlimited local calls

Rating: 8 out of 10

Incentivized

June 18, 2024

Use Cases and Deployment Scope

We use Skype for international calls, local calls in place of a regular office number, and for text communication with international vendors.

This lets us answer calls from an "office" phone line whether we are in the office or not, and also allows us to make calls from this number to other local US numbers, even if an employee is not currently in the US, without any additional costs.

We route a Grasshopper.com toll free number with extensions to various Skype numbers in order to implement this from a central number.

With this setup we are able to do anything we need when it comes to phone for local or international calls, and at a much lower cost than alternative business phone services.

It is helpful that Skype numbers also now support text messaging for the businesses that prefer to leave a text instead of a voicemail.

Pros

Unlimited local calling through local number
Affordable international calling
Ability to call local numbers without additional fees when traveling internationally

Cons

UI is dated and frustrating to use on desktop
UI feels sluggish on mobile
Text messaging experience overall not up to par with more modern chat apps

Likelihood to Recommend

Skype is an excellent choice for phone calls, both local and international, and is also one of the most affordable solutions for business office line.

It is simple to use and get started with and provides a call experience on mobile that is similar to a regular phone call.

It is not the ideal tool for team chat. For text-based team communication, a separate dedicated tool is still ideal.

Bryan McAnulty

Owner / Founder in Product Management at Velora Studios (1-10 employees)

Vetted Review

15 years of experience

View profile

Skype - A good business communication and marketing tool

Rating: 8 out of 10

Incentivized

June 14, 2024

Use Cases and Deployment Scope

We use Skype to make calls to customers in US, UK, etc. which are in different time-zones. Skype is our mode of communication to prospects and existing clients. Our developers do project discussions through this channel. We use Skype for marketing purpose also, basically to contact clients and have the first level of communication with them, to understand more about their requirements.

Pros

Making marketing calls
Project discussions
Internal team coordination

Cons

Like Microsoft Teams, Skype doesn't totally look like a professional platform. It should have some more privacy features for companies.
Cost-wise it's expensive. Making calls to some locations like Bermuda is very costly.
It should have some feature to write notes while on call.

Likelihood to Recommend

If someone wants to directly contact us then Skype is best suited. Like for, e.g., we have Skype on our website. So customers can directly call us after visiting the website to do any inquiry. But for more professional meeting, Teams or Zoom is good option. Even calling someone through Skype involves cost.

Ameya Pandit

Marketing Professional in Marketing at MetaSys Software Pvt. Ltd. (11-50 employees)

Vetted Review

10 years of experience

View profile

Great for one on one

Rating: 6 out of 10

Incentivized

October 18, 2023

Use Cases and Deployment Scope

It has allowed us to connect with our team members around the world in one on one scenarios. It is helpful to be able to see them face to face even when we cannot see them in person very often. It makes us feel closer. However, it has not been great for groups.

Pros

One on one calls
Personal catch-up calls
Connecting

Cons

Group calls are difficult
Collaboration
Running classes

Likelihood to Recommend

Skype is great for one on one calls. I would highly recommend it if you need to speak with one person. If you need to speak to 2 or more people, I would recommend using something else. For me, the greatest improvement should be around collaboration with groups and teams.

Verified User

Professional in Corporate (201-500 employees)

Vetted Review

7 years of experience

Skype, a good third option.

Rating: 4 out of 10

Incentivized

April 24, 2023

Use Cases and Deployment Scope

We use Skype in our organisation in a small scale meeting setting. We have a number of boarding students who use Skype for contact with family and support networks. We also use it when connecting with certain international schools to share ideas and collaborate as a class. Using Skype allows us to connect easily with others that have Skype accounts.

Pros

User verification
Easy to use
It’s a known brand

Cons

Video quality
Integrations with other apps
Audio quality

Likelihood to Recommend

In the current setting, Skype will suit people who have always used it. It is a good solution and they will know it well. This will cover your personal chats and conversations but business applications like group video chats an collaborations.

scenarios where it is less appropriate is if people you’re inviting to a meeting don’t have an account or where you want good quality audio and video.

Verified User

Supervisor in Information Technology (201-500 employees)

Vetted Review

5 years of experience

"Skype is unmatched in terms of its user base, reliability, and ease of use."

Rating: 9 out of 10

February 1, 2023

Use Cases and Deployment Scope

We use Skype, an effective tool for communicating internationally. It's the best software for calls, meetings, and instant messages due to its multiple communication methods. Microsoft supports Skype with simple integrations into OneDrive, making sending and receiving even very large files easy. Installing the Zoom plugin for Skype lets us import Zoom contacts and invite them to Skype meetings. Skype allows us to collaborate, communicate, and create. Screen-sharing, file-sharing, and image-sharing are all possible. Skype shows screenshots without downloading them, making it ideal for sharing. One of the most inspiring resources is the built-in whiteboard, which can be used to make designs and illustrate discussions. It allows the host to record meetings anytime, which are immediately shared with participants. Skype uses industry-leading technology with full privacy and security.

Pros

It's the best call, meeting, and IM software.
An attractive and straightforward UI is a major selling point.
IMs and calls are free, and paid features are affordable.
It's great for group meetings because it allows video and audio calls.

Cons

Free users may find ads intrusive.
Some callers and texters have dropped.
Slow internet connections can degrade call quality.

Likelihood to Recommend

Skype is convenient and trustworthy. That was one of the first video conferencing apps to call landlines and mobiles. It's simple, reliable, fast, and compatible with calendars. Skype's group meeting feature makes it great for business. It enables global interaction by facilitating free worldwide phone calls between Skype users. Skype eliminates the need for meeting attendees to travel to a boardroom or office. Instead, users can hold meetings at home and make faster decisions. Skype is great, but they should increase the member limit. If a business wants to host a town hall with more than 100 people, using Skype can be a disadvantage.

Adil Khan Robin

Front-end Developer| Team Lead in Information Technology at Dhaka IT Solution (11-50 employees)

Vetted Review

1 year of experience

View profile

The software will upgrade your work pattern and will help in achieving your business goals more fast and make your communication more easy.

Rating: 10 out of 10

December 1, 2022

Use Cases and Deployment Scope

We use Skype in our organization to get connected at every time and at any place through this software as it helps us a lot in communicating and passing information from one person to another in no time. It is very less time-consuming and easy to use. Through the software, we do calling, chat and share files and images, videos, etc., on a single tip.

Pros

Through Skype we can communicate very easily globally
We can do Chat, Call, Video Call, Screensharing, Media & File sharing at a one tip
We can create different groups and can add a large number of people to the same group, which helps in spreading any news to masses

Cons

Skype need to add different templates which looks more attractive.

Likelihood to Recommend

As I have experienced Skype and found that it helps us a lot in my professional and personal life. Through Skype, I can communicate with my colleague, clients, family, and friends from anywhere in the world. I can do Audio calls, video calls, screen sharing, and chatting with anyone. It is very remote-friendly software and acquires very less space in your mobile or system. It is user-friendly. I use it to share all the official documents and other files with another person through Skype, and it works very nicely and efficiently while transferring the data.

Verified User

Analyst in Corporate (1001-5000 employees)

Vetted Review

2 years of experience

Communication made easy and comfortable with a personal touch

Rating: 9 out of 10

Incentivized

April 6, 2022

Use Cases and Deployment Scope

In these times where online communication is vital and every IT organization is in dire need of a meeting tool that covers all professional aspects as well as requirements for bringing people close and making communication easy. Skype has become a part and parcel of day to day professional life of users

Pros

Online meetings
file sharing
Group conferencing

Cons

May be license cost for professional use could be lowered to compete with other competitors.
Bandwidth requirements are high and could be reduced

Likelihood to Recommend

In projects where one has to stay in constant touch with industry professionals on the principal side or client-side internationally, skype is a communication tool that we can rely upon. Meeting requirements are done easily and people all around the globe are in touch constantly and connected through chats, video calls , calling always

Verified User

Analyst in Information Technology (201-500 employees)

Vetted Review

10 years of experience

User friendly and great connectivity - 10/10

Rating: 9 out of 10

Incentivized

November 29, 2021

Use Cases and Deployment Scope

Due to covid-19, we had to implement many online strategies in order to communicate. Skype allowed us to schedule meetings with people in our department and across other departments, as well as those who are not in the office or cannot come to meet in person. Now we can continue using Skype to expedite meetings without meeting in person.

Pros

Expedites meeting scheduling now that it can all be virtual.
Many people from different locations can get on a call more easily without the hassle of traveling.
Very user friendly!

Cons

I’d like to see a feature where you can do interactive presentations - unless this has already been implemented within the past few months that I have not used it!
Some connectivity issues.
Other than that I don’t see any other improvements needed since this already helps our team tremendously.

Likelihood to Recommend

Skype is best suited now more than ever across many different purposes. I think it’s allowed people to realize how easily we can all communicate from where we are at any time within our working hours. It allows us to get the answers we need for meetings, presentations, interviews, and more way quicker than ever before.

Verified User

Employee (1-10 employees)

Vetted Review

3 years of experience