Skype - A good business communication and marketing tool
June 14, 2024

Skype - A good business communication and marketing tool

Ameya Pandit | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype

We use Skype to make calls to customers in US, UK, etc. which are in different time-zones. Skype is our mode of communication to prospects and existing clients. Our developers do project discussions through this channel. We use Skype for marketing purpose also, basically to contact clients and have the first level of communication with them, to understand more about their requirements.

Pros

  • Making marketing calls
  • Project discussions
  • Internal team coordination

Cons

  • Like Microsoft Teams, Skype doesn't totally look like a professional platform. It should have some more privacy features for companies.
  • Cost-wise it's expensive. Making calls to some locations like Bermuda is very costly.
  • It should have some feature to write notes while on call.
  • We normally purchase a package to call customers in USA. So we purchase the US package and then we are able to make for a few months. Cost wise, it only costs us a few hundred dollars.
  • Enabling prospects to call us directly for inquires through our website has helped in talking to them immediately and get us deals.
  • Not everyone uses Skype so it's difficult sometimes to totally rely on one business communication tool.
Teams is more professional, Calendar integration with Outlook is possible so that is plus point as compared to Skype. Many people use Teams and are comfortable on it so it is good for us. But yes, Skype is the only business communication tool which enables calling on mobile phone or landline. So in terms of that Skype is more helpful.

Do you think Skype (discontinued) delivers good value for the price?

Not sure

Are you happy with Skype (discontinued)'s feature set?

Yes

Did Skype (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Skype (discontinued) go as expected?

Yes

Would you buy Skype (discontinued) again?

Yes

If someone wants to directly contact us then Skype is best suited. Like for, e.g., we have Skype on our website. So customers can directly call us after visiting the website to do any inquiry. But for more professional meeting, Teams or Zoom is good option. Even calling someone through Skype involves cost.

Skype (discontinued) Feature Ratings

9.5
High quality audio
10
High quality video
9
Low bandwidth requirements
9
Mobile support
10
9.5
Desktop sharing
10
Whiteboards
9
9.4
Calendar integration
9
Meeting initiation
9
Integrates with social media
10
Record meetings / events
10
Slideshows
9
9.0
Live chat
9
Audience polling
9
Q&A
9
9.3
User authentication
10
Participant roles & permissions
9
Confidential attendee list
9
10.0
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
9.6
Virtual Backgrounds
9
Chat Messaging
10
Meeting Recording
10
Meeting Scheduling
10
Participant Management
9
Web Conference File Sharing
10
Polls and Surveys
9

Comments

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