TrustRadius Insights for Slack are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Ease of Communication: Users have praised Slack for its seamless communication features, allowing quick messaging and efficient collaboration among team members.
Integration with Third-Party Apps: Reviewers value the platform's ability to integrate with various third-party apps and services, enhancing productivity and streamlining workflows.
Customization Options: Customers appreciate the flexibility and customization options in Slack, such as setting notification preferences, creating private channels, utilizing emojis for interactive communication, sharing files seamlessly.
Integration: Integration with project management tools and calendars is also commended for enhancing connectivity in workflows.
Search Features: Users find the search functionality valuable for easily finding past messages and reference materials.
So we use it for daily collaboration, just notifications for different things that happen. We're solely building out automation in Slack. We integrated it from Salesforce so that when something happens in Salesforce, we want to notify the users in Slack and send our automated reminders. That's what we're using it for.
Pros
I think it's the whole collaborative feature, and now with Slack coming into Salesforce and Salesforce being able to be seen from Slack, I think it's going to be amazing.
Cons
I can't think of anything right now
Likelihood to Recommend
I think it's well suited when with the whole remote culture. With a lot of people being remote, you can just collaborate. You can join a huddle seamlessly from your phone. And I think with technology and Slack, I think it's just easier and smoother operations.
1. Automated workflows and audit trails 2. Convenient way to collaborate and keep a simplified runbook through canvas for the team's access 3. Keeping in touch with teammates located in different timezones. 4. Community channels allows for a more informal way to communicate with everyone in the firm - as a chatline about upcoming internal company events, early bird sales to external events, lost & found, etc.
Pros
Automated workflows
Collaboration
Private and public channels
Application linkage
Cons
Ctrl + K being allowed to be the "link" or URL function would be great and very in line with other softwares/web browsers
Customized ordering of starred conversations
Likelihood to Recommend
Slack is well suited with it's ability to connect with external applications. Our team uses this to link / preview external documents (such as Google Docs) on our canvas. This is especially useful for us collating ideas or building up the runbook which requires us to link to the documents of other teams' due to linked processes.
VU
Verified User
Analyst in Information Technology (501-1000 employees)
We use it to communicate amongst ourselves and other team members. We also use it to communicate with our customers that also use it! It is easy for everyone to use and effectively gets the job done. I would highly recommend this product to anyone who needs a reliable communication channel.
Pros
Notifies quickly
Easy to have different threads
Easy to use for all people
Cons
Logs me out occasionally
could be easier to upload pictures
could be easier to upload documents
Likelihood to Recommend
Slack is great for everyone to sue all around. My only issue is that it can be challenging to to upload and send any form of photos or documents. This could be made easier. My team enjoys the easy use of channels and different threads with specific names to help keep track.
Slack is primarily used for quick alignment on topics of concern Groups and channels help us quickly huddle as a group and get to the root of the issue we are solving in short time We also use the bookmarks for Slack access to imp docs and any files that need bookmarking
Pros
Communicating ideas
Collaboration
Access to information from channels
Cons
Messages get lost
Too many nested messages in some cases
I cant copy paste with Slack on phones
Likelihood to Recommend
Its great as a collab / alignment. / quick huddling tool
Its still not that great with its integrations to bots and AI Apps - whoch will really unlock a lot
Its integration to JIRA can be better and its ability to integrate into meetings like Teams is non existent today and needs work
VU
Verified User
Employee in Product Management (10,001+ employees)
It is the primary means of communication for all of our company's operations. We DM, huddle, and organize our teams by channels. We also use Asana, Figma, and Outlook, but generally there are communication breakdowns that tend to occur, and Slack is the main touchpoint that we update each other on, even when we've tagged co-workers in other platforms. Slack always gets seen. Its mobile app is also very capable for remote work.
Pros
SubChannels
Emoji reacts
Huddles
Screensharing
Easy links in text
Cons
Messages tend to get buried quick on fast moving projects.
There should be an organization suggestion for when people have messy DM threads
Should be able to refine notification settings to only hear from one person, or a few people, rather than types of notifications
Likelihood to Recommend
It works great for quick, informal collaboration—things like real-time problem solving, fast project check-ins, brainstorming, sharing files or references, and keeping a distributed team connected. It shines when communication needs to be fast, flexible, and visible across a group. However, it’s less appropriate for anything requiring long-term documentation, careful nuance, or formal record-keeping—such as scope changes, contracts, detailed feedback, sensitive HR matters, or client negotiations—where email, meetings, or shared documents provide clearer structure, permanence, and accountability.
In a world of corporate all in one solutions, where businesses are insisting that all employees use Microsoft Teams, Slack is a sleek, fun, modern take on communication which when implemented right in a business, can bring a lot of engagement and life to communication which can otherwise become bland and sterile.
Pros
Engaging communications
Modern design
Enabling features for your work
Cons
Lack of integration with other platforms
Huddles are so bad, you'll have to use Zoom
Steeper learning curve for Microsoft users
Likelihood to Recommend
Slack is a great communications platform, it's 'Channels' feature is a much better approach to social communications than Team's 'Teams' function, and it pairs really nicely with it's management features and custom emote support. Slack also has some great features such as Canvas which can be used in a variety of ways such as for onboarding employees.
We use Slack to communicate within our team, share updates, and plan meetings. We also use it to connect with the teams of our customers or our partners. Sometimes we also use it to communicate with vendors.
We use 1to1 messages for day-to-day communications, and the channels for company updates and as a central knowledge base history.
Pros
Messaging
Threads
Channels
Connecting with other teams (clients, partners, vendors)
Cons
Desktop app performance
AI automation and workflow improvements
Memory consumption
Likelihood to Recommend
It's amazing for small team communication. As well as having a dedicated channel with company updates (automated and manual) where everyone can pin in the thread.
This helps keep everyone on the same page while maintaining the async company culture.
It's also really great to keep in touch with customers, and provide direct support without the need to have tickets or another form of format communication.
VU
Verified User
Director in Information Technology (1-10 employees)
Direct communication with teams, group chats and channel to bring people and subjects together.
Cons
Limitations on group chats where it's only limited to nine people and then you have to make it into a channel, which is pretty frustrating because you can't remove people out of a group, which is boggling. Drives me nuts.
Likelihood to Recommend
Colleague communication — that’s what we use it for the most. I think other teams might use it in other ways, but for me, it’s like the WhatsApp of the Salesforce world when it comes to corporate communication. As for where it’s less appropriate, I honestly don’t have an example off the top of my head. It doesn’t replace in-person connectivity, but for remote workers, it’s a necessity.
Slack is something which made, honestly made our life really easy. Right before Slack we used to have a lot of different tools, maybe Google Meets or Microsoft Teams and all the whole idea of using the Slack where we have all the documents, all the information handy. We can create the different groups channel, we can add external people as well. And especially when you're coordinating with the Salesforce team, they are on Slack and without, if you're not on Slack, then you can't communicate with them. That's how it's helping us and our team very well. I think it's a great tool in terms of the communication, in terms of restoring the data, in terms of seeing what kind of the history, in terms of creating the different channels, in terms of sizing, something which is you want to hide from the others, but you want to do collaborative environment. So Slack can come and play a very important, that's what I love.
Pros
You can share the documents link
Create the channels
Invite the unit, the people from the external organization. They don't have to have the paid version of Slack. So teams, if they don't have a paid version, they cannot go for it. But Slack, they can try it, they can use it, and if they love it then they can go for it.
Cons
I mean Salesforce is really the innovative organization. They always come up with a different thought process all. So to be honest, I feel it very good. But yeah, they might want to come up with something different and maybe add down the line in future. So no, not at this moment.
Likelihood to Recommend
See, in every scenario, Slack is good, right? Because it's all about communicating how you coordinate with your team and all. I mean, if there is no communication within the team, then to be honest, you don't need any tools, whether it's Slack or any other platform. So it's better all the different scenario, wherever it comes. Communication, internal, external, sharing the information, creating a group Slack payer. So yeah, it's good.
VU
Verified User
Administrative Assistant in Sales (201-500 employees)
Each and every member of the company gets a Slack account on their first day, and we use it for all internal messaging and ad-hoc calls. It means that in this working from home age, everyone is simply a message or call away and everything is logged, which is crucial to our businesses day to day operations. It allows for cross-collaboration between departments which would otherwise be made difficult without Slack.
Pros
Ease of use
Simple to implement
Great messaging service
Cons
Ease of use - it is very much a 'pick up and play' software that does not take any time at all to get used to for new starters
Simple to implement - to create new users and just set up and integrate the system into our company could not have been easier
Great messaging service - it is a seamless way of messaging colleagues
Likelihood to Recommend
Slack is suited to larger businesses that have many employees, as I feel it's main strength is in the way it easily allows you to find anyone to direct message instantly, and how easy it is to setup endless channels to cover all the different departments and projects that may be ongoing at any one time.
