Item: Slack
Rating: 9
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

We use Slack to communicate within our team, share updates, and plan meetings. We also use it to connect with the teams of our customers or our partners. Sometimes we also use it to communicate with vendors.

We use 1to1 messages for day-to-day communications, and the channels for company updates and as a central knowledge base history.

Pros and Cons

Pros

Messaging
Threads
Channels
Connecting with other teams (clients, partners, vendors)

Cons

Desktop app performance
AI automation and workflow improvements
Memory consumption

Return on Investment

Async team culture
Communication and quick turnaround time
Problem solving
Staying on top on all business activities

Usability

Very good usability and design. I think they really think it through, but the performance has to be improved.

I think as pioneers, they really established a very powerful way for teams to communicate, but now I expect them to excel.

I love the connection it creates across teams, but I think there's space for innovation.

Alternatives Considered

Discord and HipChat (discontinued)

Slack is better suited for actual work teams rather than communities, so it wins against Discord. About HipChat - in my opinion, it was a dinosaur that is not discounted, and it's obvious why, considering the type of product Slack delivered!

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

ChatGPT, PhpStorm, ChartMogul, LiveSession, Encharge, Sage HR, New Relic

Likelihood to Recommend

It's amazing for small team communication. As well as having a dedicated channel with company updates (automated and manual) where everyone can pin in the thread.

This helps keep everyone on the same page while maintaining the async company culture.

It's also really great to keep in touch with customers, and provide direct support without the need to have tickets or another form of format communication.

Slack Feature Ratings

Comments

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