Versatile communications hub

It's simple and ergonomic, it works just like other popular text platforms, and has a HUGE number of organizing tools that keep big groups on task and in the know. My fav features are the Canvas - a way to pin things at the top of channels and always have a findable, searchable knowledge base that contextualizes the chat for newcomers.

It works great for quick, informal collaboration—things like real-time problem solving, fast project check-ins, brainstorming, sharing files or references, and keeping a distributed team connected. It shines when communication needs to be fast, flexible, and visible across a group. However, it’s less appropriate for anything requiring long-term documentation, careful nuance, or formal record-keeping—such as scope changes, contracts, detailed feedback, sensitive HR matters, or client negotiations—where email, meetings, or shared documents provide clearer structure, permanence, and accountability.