Smart Care Routing

Smart Care Routing™ is an AI-powered healthcare solution offered by Clearstep that aims to improve patient access and engagement, overcome staff shortages and burnout, and increase efficiency without increasing costs. According to the vendor, this product provides conversational AI healthcare assistants for end-to-end patient journeys, including virtual triage, patient services, and clinical journeys. Clearstep's Smart Care Routing™ is designed to cater to a wide range of healthcare organizations, including health systems, health plans & payors, hospitals, retail pharmacies, medical groups, and digital health companies. It is utilized by healthcare providers, health administrators, healthcare IT professionals, health insurance providers, and retail pharmacies to streamline their operations and enhance patient care.

Virtual Triage: Triage Symptom Checker: According to the vendor, this feature expands patient access by adding digital triage software to various platforms such as websites, mobile apps, patient portals, and call centers. It allows patients to check symptoms, self-triage, receive care guidance, and schedule virtual or in-person doctor appointments in minutes. The vendor claims that it provides accurate and easy patient-facing appointment scheduling.

Patient Services: Patient Engagement Chatbot: The vendor states that this feature increases efficiency by automating routine patient requests such as prescription support, insurance checks, and appointment reminders/rescheduling. By significantly reducing administrative tasks, teams can focus on higher-value work. According to the vendor, it offers personalized and responsive healthcare services to patients.

Clinical Journeys: Patient Care Navigation Software: The vendor claims that this feature streamlines post-discharge/diagnosis, monitoring, and communications. It ensures that remote patient monitoring programs are personalized and optimized to yield better patient outcomes. According to the vendor, it automates follow-ups for high-risk patients post-discharge or after significant medical events and monitors patient symptoms to trigger proactive outreach for timely care.

Seamless Plug & Play Integrations: The vendor states that this product offers quick and easy integration with various systems such as EHRs, scheduling, facility, and inventory systems. APIs connect seamlessly to popular EHRs like Athena Health, eClinicalWorks, Healow, Cerner, and Epic. Integration with CRM systems like Healthgrades, Salesforce, and Microsoft is also possible. It can also integrate with facility and inventory management systems like Kyruus, Experian, and RedVentures.

24/7 Clinical Support: According to the vendor, this feature provides 24/7 self-service symptom assessments and care navigation support to patients. AI automation supports patient care needs during and outside of regular business hours. The vendor claims that it offers multilingual support with simplified clinical language available in multiple languages and ensures secure and compliant data protection.

Improved Patient Access: The vendor states that this feature enables easy, self-service care guidance and navigation via web, patient apps, and SMS. It aims to expand patient access, acquisition, and retention with optimized end-to-end digital patient journeys. According to the vendor, it increases patient satisfaction and retention by 4x with user-friendly Smart Care Routing™. The vendor claims that it offers accurate and personalized self-service symptom checks and digital triage.

Optimize Capacity Management: According to the vendor, this feature helps deflect calls for frequent patient requests with self-service AI assistants and SMS. It ensures that patients book the right appointment types when scheduling online using Virtual Triage. The vendor claims that it improves clinical resource utilization by routing patients to the appropriate level of care and mitigates staff shortages and burnout with increased automation.

Enhance Patient Flow and Increase Revenue: The vendor states that this feature routes low-acuity cases to virtual, APP, and other economical sites of care. It aims to fill open in-person appointments with high-acuity, high-RVU cases. According to the vendor, it provides valuable analytics and patient insights to drive strategy and decision-making. It is designed to enhance patient flow, acquisition, and retention with optimized end-to-end digital patient journeys.