SmartProcess

SmartProcess, developed by CWA GmbH, is a business process management (BPM) software solution designed to optimize organizational processes. According to the vendor, SmartProcess caters to companies of various sizes and is utilized by professionals in industries such as quality management, process management, compliance, auditing, HR, and manufacturing.

Key Features

Process Management: According to the vendor, SmartProcess allows users to model processes and manage associated documents such as process maps, descriptions, key data, and risks. The software enables the creation and publication of process documents through a web browser, ensuring transparency and validity.

Workflow Automation: According to the vendor, SmartProcess enables users to design and automate workflows, tasks, and forms using intuitive input masks. The integrated process designer facilitates flexible workflow modeling and allows for transparent task control and monitoring.

Quality Management: According to the vendor, SmartProcess offers comprehensive solutions for quality management areas including processes, documents, complaints, audits, actions, CAPA, risks, test equipment, and qualifications. The software supports complaint management, automates audit processes, manages actions and risks, and facilitates test equipment and qualification management.

Standard Workflows for Many Applications: According to the vendor, SmartProcess provides preconfigured standard workflows for common business processes such as complaint management, audit management, action management, skill management, risk management, and test equipment management. These workflows can be easily adapted to specific business requirements.

Mobile Web App: According to the vendor, SmartProcess offers a mobile web app that allows users to access and edit processes, tasks, and releases on mobile devices. This user-friendly interface ensures flexible access to business processes, whether in the office or on the go.

Extensive Reports and Evaluations: According to the vendor, SmartProcess provides a wide range of evaluations and reports for areas such as complaint management, audits, qualifications, and defect costs. Users can analyze data based on specific criteria and export reports to MS Excel. The software also allows for the creation and sharing of individual reports.

Workflow Templates: According to the vendor, SmartProcess offers preconfigured workflow templates for various business processes such as change management, customer complaint management, vacation request, and sales management. These templates can be quickly imported and customized to meet specific process requirements.

Integrated Process and Quality Management: According to the vendor, SmartProcess integrates process management and quality management functions, enabling companies to establish an efficient management system. The software supports process modeling, document management, and automation, as well as qualification and training management.