SnapEngage Reviews and Ratings

Use Cases and Deployment Scope

We use SnapEngage to communicate with prospective students, alumni, and community members in real-time. We are able to troubleshoot application and tech issues they're experiencing and send them links to pertinent program information. It's especially helpful in providing customer service across regions where telephone connectivity is more difficult. Team members within our department can also use SnapEngage to communicate with one another.

Likelihood to Recommend

SnapEngage is helpful for helping chatters navigate unfamiliar processes. You can walk them through multiple steps in one conversation. It's a very helpful and efficient alternative to a call or email. If multilingual team members are available, it would be helpful if chatters could request support in a particular language and have their chat automatically assigned to the team member conversant in their preferred language.

Use Cases and Deployment Scope

I used SnapEngage on my website to attract visitors and customers who can quickly connect with us and get these questions or concerns answered quickly by using SnapEngage chat agent, it was quite useful in terms of marketing and sales and getting an idea of the customers and visitors what actually they are needing and their requirement with the current work we are performing instead of getting long email trails with skipped or ignored replies SnapEngage chat agent has given a reliable and most useful component to the organization which helps to grow faster.

Likelihood to Recommend

It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.

Use Cases and Deployment Scope

We use SnapEngage as our Chat software on our company website. It offers instant online communication between our visitors and the support team. It allows a customer to reach us at any time through chat. SnapEngage is primarily used by the customer support team.

Likelihood to Recommend

SnapEnage is a great tool for providing quick feedback to simpler questions about the company or product. For example, password help, getting started instructions, provide the cost options for the service. SnapEngage is not the best for more complicated or detailed correspondences. Typically if chat isn't the best to address a person's needs I initiate a phone conversation.

Use Cases and Deployment Scope

Our company utilizes SnapEngage to host a chat on our website currently. We are looking to expand outwards to adding this to our blogs. I would say that currently, we have about ten employees using the platform. We use this to answer general inquiries, as well as more pointed questions for sales and support about our products.

Likelihood to Recommend

I think that this is an excellent chat solution for small to medium businesses. It is easy to use, have a clean and easy interface, has fantastic customer support that is always willing to walk you through questions that may crop up, and is fairly priced for what you get. I think their shining star is how easy it is to learn the system.

Use Cases and Deployment Scope

We used SnapEngage to initiate an online chat option for our customers. SnapEnage not only alleviates our phone congestion but allows us to service customers more rapidly and with more efficiency. A single chat agent can assist 3 customers at once (as opposed to one at a time on the phones). We can also share documents, collect information about the customer's platform (in case of technical issues), and even share screens with customers for added assistance. It's very easy to use and allows us great analytics, customizable experiences, and short cuts so agents don't have to type all responses out all the time. Supreme value for the money!

Likelihood to Recommend

SnapEngage is great for all kinds of customer interaction; it allows us to assist in ways phone representatives cannot by allowing us to share screens, send/receive documents, and identify user platforms for more specialized services. It allows us to assist applicants all the way through their application process and gives them a fast way to receive help without waiting online for a phone representative!

Use Cases and Deployment Scope

Our Global Sales Development team uses SnapEngage to field questions and comments from website visitors during local business hours. Users from each region stay live in the tool awaiting chats, and respond accordingly. In general, the goal is to convert inbound inquiries into sales opportunities. Our users tend to help a lot with Customer Portal password resets and providing digital resources.

Likelihood to Recommend

SnapEngage seems easy enough for users to get the hand of for website chat functionality. Our inbound SDR team logs in during business hours and fields questions via the SnapEngage chat widget on our website. They can then pass this information into SFDC, or it gets done so automatically if there is no one currently available on the chat platform.

Use Cases and Deployment Scope

We use SnapEngage for live chat with our customers. It is used by our support team as well as inbound sales. It gives our customers a fast, easy way of asking us questions in the moment when they need to, and provides us with the information we need from them to quickly address and resolve their issues.

Likelihood to Recommend

SnapEngage is perfect for everything we need it for. It's easy to implement, easy to use, and they continue to make improvements with time. Our product involves using a drag and drop editor for designing email newsletters as well as uploading contacts, and users tend to have multiple questions at a time when learning how to use these systems, so having the ability to ask questions in the moment is of huge importance to our users!

Use Cases and Deployment Scope

I allow and even encourage my visitors to have a chat with me whenever I am online on my website: <a href="http://prowebsecrets.com/" rel="">http://prowebsecrets.com/</a>

This way I can engage, sell and support my visitors more efficiently.

<p>I got a Business account from <a href="https://snapengage.com/" target="_blank" rel="noopener">SnapEngage</a>, which is enough for my needs, but there are plans for even more demanding Businesses.</p><p>What the Business account includes is 4 chat licenses, which is enough for me at the moment.</p><p>What SnapEnage allowed me to do is to focus on way more my visitors and a bit less on trying to optimize every single detail of my website, like design and copy.</p><p>It has been my experience that every visitor/customer is different, and without interacting with customers on a human level it's hard to cater for the uniqueness of each one.</p><p>With all the features that SnapEngage has, I am able to do stuff like set proactive chat triggers, which make it possible to send automated messages to people while they are browsing the website based on a number of factors, including their location, page, and even set JavaScript variable triggers.</p><p>Finally I can put live human beings on any website I have.</p><p>This is what SnapEngage ultimately allows me to do.</p>

Likelihood to Recommend

It's very well suited for any website that wishes to engage with customers and treat them as real people, not just traffic statistics.

I can't see that a website would not benefit from the use of this service.

Use Cases and Deployment Scope

Snapengage was primarily used as a sales chat tool that was featured on the website. The proactive popup feature was not utilized. Instead, there were several links users could click to initiate a chat experience. We typically had the chat staffed Monday through Friday, 9-5 PST. When it was not being staffed, we utilized the messaging feature to capture messages. It was employed because the company's product was a complicated, high-tech offering. The hope was that the sales chat would be a low friction route for people to ask questions about the product or sales process.

Likelihood to Recommend

Snapengage is easy to set up, it doesn't cost too much, and it has a lot of great features out of the box. If you are looking for an easy solution with full Salesforce support, I believe Snapengage is the right fit for those needs. I also always had a pleasant experience with their support staff.

Use Cases and Deployment Scope

We currently use SnapEngage as our chat widget that pops up for both our sales and customer support team members. It is not used throughout the whole organization, but rather for the two biggest departments: Sales and Customer Support. Our sales widget pops up to anyone who visits our main site, and the sales widget is used when a current user clicks on our "chat" button on our support page and continues to use it as they receive support from our team.

Likelihood to Recommend

I would say an 8. I am unsure of pricing as I do not handle that so that could come to play for another potential user. I would say the ease of use for both employees using SnapEngage and their customers being exposed to it, in addition to customization and great support all factor in to me recommending SnapEngage to a colleague.