Overall Satisfaction with SnapEngage
We use SnapEngage for live chat with our customers. It is used by our support team as well as inbound sales. It gives our customers a fast, easy way of asking us questions in the moment when they need to, and provides us with the information we need from them to quickly address and resolve their issues.
- User Interface is great: clean, simple, easy to navigate.
- Pre-populated data like URL, location, OS, browser, and more make problem solving a lot faster.
- Sneek peak, which allows you to see what the user is typing as they type it, is also great for faster problem resolution.
- Still does not allow for users to send themselves a chat transcript. This really needs to be an option!
- There's no "whisper" function, which would make training new employees insanely easier.
- SnapEngage has allowed us to provide a high level of customer service that is scalable.