TrustRadius Insights
Users of SpikeFli Analytics have consistently found the software to be extremely user-friendly, requiring no formal training. The asset …
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Product Details
- About
- Tech Details
What is SpikeFli Analytics?
SpikeFli Analytics Features
- Supported: Billing for Data
- Supported: Billing for Voice
- Supported: Call Monitoring
- Supported: Chargeback Tracking
- Supported: Contract Negotiation
- Supported: Fixed Line Compatibility
- Supported: Internal Cost Allocation
- Supported: Inventory Management
- Supported: Inventory Optimization
- Supported: Invoice Management
- Supported: Invoice Processing
- Supported: Mobile Line Compatibility
- Supported: Usage Tracking/Analytics
- Supported: Approval Process Control
- Supported: Data Extraction
- Supported: Expense Tracking
- Supported: Reporting/Analytics
- Supported: Vendor Management
- Supported: Billing Portal
- Supported: Contingency Billing
- Supported: Online Invoicing
- Supported: Payment Processing
- Supported: Project Billing
- Supported: Recurring/Subscription Billing
- Supported: Tax Calculation
- Supported: Alerts/Notifications
- Supported: Asset Tracking
- Supported: Audit Management
- Supported: Change Management
- Supported: Contract/License Management
- Supported: Cost Tracking
- Supported: Procurement Management
- Supported: Supplier Management
- Supported: Support Ticket Management
- Supported: Forecasting
- Supported: CRM
- Supported: Customization
- Supported: Discount Management
- Supported: Metered Billing
- Supported: Move/Add/Change Options
- Supported: Split Billing
SpikeFli Analytics Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Chromebook, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of SpikeFli Analytics have consistently found the software to be extremely user-friendly, requiring no formal training. The asset management feature is highly praised for providing quick and informative access to devices and their deployment locations. This allows users to easily track and manage their wireless program efficiently. The alerts feature is particularly useful for users in managing their wireless program effectively, as it highlights unassigned and unused devices, leading to potential cost savings.
The unique mapping feature of SpikeFli Analytics has been a standout for users, allowing them to visualize the deployment of their wireless program. With this feature, users can identify areas that may be over-deployed or underutilized, enabling them to make necessary adjustments and optimize their program. The analytics displayed on the screen are meeting-ready and print out without any formatting issues, saving users valuable time.
In addition to the product features, customers appreciate the top-notch customer service provided by the SpikeFli team. Users describe them as kind, responsive, and always willing to help. The support from the SpikeFli team is seen as a valuable asset, making customers feel like they are part of their own team.
Overall, SpikeFli Analytics stands out among other TEMS programs due to its value and ease of use. Users have reported saving thousands of dollars using SpikeFli Analytics and commend the software for its straightforward navigation and easy access to essential information. The constant efforts by HPCI to challenge convention and improve the software further contribute to a positive user experience. Whether it's reducing costs, efficient management of devices, or excellent customer service, SpikeFli Analytics delivers easy-to-use solutions that businesses highly recommend to others.
Easy-to-use Interface: Reviewers have consistently praised SpikeFli for its easy-to-use interface, finding it more intuitive and visually appealing compared to other software on the market. The clean graphical interface has made navigation a breeze and has contributed to an overall positive user experience.
Quick Setup Process: Many users have commended SpikeFli for its quick and simple setup process. They appreciate that there is no need for lengthy training or purchasing credits, allowing them to start using the software immediately with minimal assistance. This streamlined setup process has saved users time and resources.
Excellent Value for Money: Several reviewers have highlighted SpikeFli as an excellent value for the money. They find it to be a cost-effective solution that not only allows them to establish a relationship easily but also quickly set up their environment. This affordability, when compared to more well-known programs, has been highly appreciated by users.
Missing Billing Component: Some users have mentioned that the software lacked a billing component at the time of adoption. They reported that the leadership at SpikeFli was committed to developing this area for an additional cost. This indicates that the absence of a defined billing feature was a drawback for these users.
Design Concerns: While many users found the software easy to use, some expressed dissatisfaction with its design. They felt that it did not completely convince them, suggesting that the overall visual appeal and intuitiveness of the software may be lacking according to their preferences.
Form Submission Errors: A number of users experienced issues with form submission in the software. They reported encountering errors multiple times, which hindered their ability to submit forms successfully. This indicates a technical issue with the form submission feature, which affected these users' workflow efficiency and productivity.