Spruce Health

Spruce Health is positioned as an all-in-one healthcare communication platform that aims to streamline communication between healthcare professionals and their patients. According to the vendor, it provides various features such as secure messaging, video visits, clinical questionnaires, and a modern phone system to enhance patient care and improve efficiency. The product is said to be suitable for healthcare practices of all sizes, from small clinics to large healthcare organizations. It caters to a wide range of healthcare professionals, including doctors, nurses, nurse practitioners, physician assistants, therapists, psychologists, and other medical practitioners. The platform is presented as being well-suited for primary care practices, mental health professionals, and various medical specialties, such as dermatology, ophthalmology, cardiology, and pediatrics, among others.

Secure Messaging: According to the vendor, Spruce Health offers a secure messaging feature that enables safe and efficient communication between healthcare professionals and their patients. Users can send messages, files, audio notes, and more through the platform. The messaging feature is claimed to ensure HIPAA compliance, protecting patient privacy and confidentiality. It is said to facilitate seamless communication, thereby potentially improving the overall patient experience.

Phone: Spruce Health includes a phone feature that allows healthcare professionals to engage in two-way SMS texting and voicemail transcription. The vendor states that users can communicate with patients via text messages, ensuring quick and convenient communication. The voicemail transcription feature is said to automatically transcribe voicemail messages, potentially making it easier for healthcare professionals to review and respond to messages.

Video: According to the vendor, Spruce Health offers a video feature that enables healthcare professionals to conduct virtual visits with their patients. The secure video calling functionality is claimed to allow healthcare professionals to provide care remotely, thereby enabling patients to receive medical consultations from the comfort of their own homes. The video feature is also presented as supporting HIPAA compliance to ensure the confidentiality of patient information during telemedicine appointments.

E-Fax: Spruce Health provides an e-fax feature that allows users to send and receive faxes digitally, eliminating the need for traditional fax machines. The vendor emphasizes that this feature streamlines communication by digitizing fax documents and securely transmitting them through the platform. Healthcare professionals are said to be able to easily access and manage their faxes within Spruce, potentially improving workflow efficiency.

Team Messaging: Spruce Health offers team messaging functionality, enabling healthcare professionals to communicate with their colleagues and coordinate patient care. Users can engage in individual and group messaging, facilitating efficient collaboration within the healthcare team. The feature is said to support task assignment, enabling users to delegate responsibilities and streamline workflows. Additionally, healthcare professionals can privately coordinate with teammates in patient conversations using the notes feature.

Modern Care: Spruce Health is presented as offering telemedicine capabilities, allowing healthcare professionals to provide modern care from any device. The video visits feature is claimed to enable healthcare professionals to offer care remotely, expanding access to patients who may have difficulty visiting the clinic in person. Clinical questionnaires can be used to screen patients in advance, gathering essential information prior to appointments. The vendor states that digital payments can be processed within the app, potentially enabling healthcare professionals to receive payments faster and more conveniently. Workflow automation is also mentioned as a feature that saves time by automating common tasks and responses, thus improving efficiency in patient care.

Care Coordination: According to the vendor, Spruce Health facilitates secure messaging between teammates and other clinics, thereby enhancing care coordination. The team messaging functionality is presented as enabling efficient communication between colleagues, supporting team collaboration. The vendor also mentions the referrals feature, which allows users to send, receive, and coordinate referrals with professional contact sharing. Internal notes can be taken privately within patient conversations, ensuring seamless communication and coordination among the healthcare team. The team inbox feature is said to enable collaboration through a shared inbox, ensuring that important messages are not missed. Users can also streamline workflows by paging teammates within conversations using the @Paging feature. Conversations can be assigned to specific individuals or groups, improving task management and accountability.

Phone System: Spruce Health provides a modern phone system built specifically for healthcare professionals. Users can have professional phone lines for individuals and teams, with voicemail transcription for easy message management. The phone system includes features such as call routing, phone trees, and automated workflows to streamline communication processes. The vendor emphasizes that e-fax functionality is integrated into the phone system, allowing users to send and receive e-faxes directly from their phones or the web. Multiple lines can be assigned to each provider or team, potentially improving communication efficiency within the healthcare practice.