Direct Secure Messaging System
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What is Direct Secure Messaging?
Direct secure messaging is a method of transferring healthcare data within a private network. Healthcare providers use direct secure messaging to send referrals, transition patient care, and communicate with patients. Direct secure messaging systems ensure compliance with the HIPAA to maintain doctor-patient confidentiality.
Direct secure messaging systems use encrypted emails to facilitate the exchange of confidential healthcare data. Every direct secure messaging system requires access to a HISP, or Health Information Service Provider. The HISP network ensures that private messages are successfully transmitted to the proper recipient. These systems are also frequently utilized by patients to receive and transmit medical paperwork and diagnostic reports. Patients who utilize this software and services are provided the same level of protection and security over their information as the healthcare professionals who oversee them.
Direct secure messaging systems also integrate with software, which stores electronic copies of a patient’s treatment history. Healthcare providers use to locate records that will be attached to a direct secure message. Once a direct secure message is ready to be sent, the HISP validates the recipient’s identity and provides notification of successful delivery.
Direct Secure Messaging Features
Most products in the Direct Secure Messaging have the following features:
- Access to the HISP network
- User credentials and permissions
- Compliance with HIPAA privacy laws
- Ability to transfer private healthcare information
- Email messaging
- Integration with Electronic Health Record (EHR) software
- Automatic message deletion
- Video and photo sharing
- End-to-end encryption services
Direct Secure Messaging Comparison
When comparing Direct Secure Messaging software, businesses should consider the following factors:
Video Communication: While all direct secure messaging platforms offer communication capabilities with clients such as email and voice, not every platform offers the ability for video communication. For organizations that provide services such as teletherapy or check-ins, this capability is important for providing security to their online appointment services.
Platform Integrations: The ability to integrate across multiple platforms provides organizations the opportunity to sync messages across mobile, web, and desktop platforms. For businesses that work with a variety of professionals and patients, its imperative that all parties are able to access data and communications when needed, and aren’t prevented from access to do the fact they utilize a different device
Secret Chats: For organizations concerned about unintended users reading the data they send on platforms, they should consider vendors that provide the ability for secret chats. In these chats, users are only able to access their conversations on approved devices, minimizing the risk of an unauthorized party gaining access.
Most direct secure messaging systems are open-source regardless of the difference in features offered by various vendors. The Department of Health also offers this service free of charge to institutions that work with them.