Direct Secure Messaging System

Direct Secure Messaging System Overview

Direct secure messaging is a method of transferring healthcare data within a private network. Healthcare providers use direct secure messaging to send referrals, transition patient care, and communicate with patients. Direct secure messaging systems ensure compliance with the HIPAA to maintain doctor-patient confidentiality.

Direct secure messaging systems use encrypted emails to facilitate the exchange of confidential healthcare data. Every direct secure messaging system requires access to a HISP, or Health Information Service Provider. The HISP network ensures that private messages are successfully transmitted to the proper recipient. These systems are also frequently utilized by patients to receive and transmit medical paperwork and diagnostic reports. Patients who utilize this software and services are provided the same level of protection and security over their information as the healthcare professionals who oversee them.

Direct secure messaging systems also integrate with Electronic Health Record (EHR) software, which stores electronic copies of a patient’s treatment history. Healthcare providers use EHR software to locate records that will be attached to a direct secure message. Once a direct secure message is ready to be sent, the HISP validates the recipient’s identity and provides notification of successful delivery.

Top Rated Direct Secure Messaging Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Direct Secure Messaging Products

(1-15 of 15) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

DataMotion

DataMotion

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DataMotion, headquartered in New Jersey, offers the DataMotion SecureMail Gateway, an email security gateway.

Paubox Email Suite

Paubox, headquarted in San Francisco, offers their HIPAA compliant encrypted email service, the Paubox Email Suite, which features Encrypted Email, Inbound Security with ExecProtect, and Email DLP under one subscription.

NeoCertified Secure Email

NeoCertified offers their HIPAA compliant Secure Email service, providing email encryption across all devices, including mobile and tablet devices.

Imprivata Cortext

Imprivata Cortext is a messaging security system that is HIPAA compliant and oriented towards the needs of those in the healthcare industry.

Everbridge CareConverge

CareConverge from Everbridge allows users to begin working with a patient before they even arrive at the hospital. By using voice, text, images and video, clinical stakeholders can diagnosis the patient, share lab results, and treat the patient. With it the user can send code alerts,…

Welligent, Part of the ContinuumCloud

ContinuumCloud, headquartered in Tampa, now offers Welligent EHR Software, a solution combining EHR with direct secure patient communication, telemedicine, and revenue cycle management for mental health professionals.

Element

Element is a Matrix-based end-to-end encrypted (E2EE) secure collaboration and messaging app.It provides instant messaging, voice and video calls, screen sharing and file sharing; for 1:1s to chat rooms. It’s available to use across Web, Android, iOS, macOS, Windows & Linux.Its…

iShare Medical Messaging

iShare Medical is an online platform for securing, sending, and sharing medical information among patients, providers, and payers, from the company of the same name in Kansas City.

DataMotion Direct Secure Messaging

DataMotion's API and pre-built Direct Secure Messaging solutions aim to enable healthcare providers, payers, vendors, HIEs and patients to experience frictionless and secure health information exchange. By taking the familiar structure of email and enhancing it with sender and recipient…

Secure Exchange SES Direct

SES Direct, from Secure Exchange Solutions in Rockville, is a direct secure messaging service with end-to-end message encryption, integration options and directory services so end users and administrators have data security as well as connectivity.

Surescripts Clinical Direct Messaging

Integrated with EHR workflows, Clinical Direct Messaging from Surescripts headquartered in Alexandria lets pharmacists and clinicians send and receive information across multiple care collaboration scenarios.

Halo Clinical Collaboration Platform

The Halo Clinical Communication and Collaboration Platform, from Halo Health in Cincinnati, enables secure messaging, on-call scheduling, VoIP and mobilization of critical results and alerts.

Direct Secure Messaging

Direct Secure Messaging, from DirectTrust, is a secure communication transport mechanism for sensitive information over the open internet. While appearing like email, Direct Secure Messaging utilizes digital certificates and a Public Key Infrastructure (PKI) to encrypt the contents…

Owl Practice

Owl Practice is Canada's first comprehensive practice management solution designed specifically for psychologists, social workers and therapists working in private practice. The web-based Owl platform includes simple-to-use Scheduling, Client Data Management, Note-taking, Invoicing,…

Medallia Zingle

Medallia Zingle's intelligent messaging platform enables brands around the world to communicate with customers and employees at scale, through two-way text messaging and powerful workflow automations.

Learn More About Direct Secure Messaging System

What is Direct Secure Messaging?

Direct secure messaging is a method of transferring healthcare data within a private network. Healthcare providers use direct secure messaging to send referrals, transition patient care, and communicate with patients. Direct secure messaging systems ensure compliance with the HIPAA to maintain doctor-patient confidentiality.

Direct secure messaging systems use encrypted emails to facilitate the exchange of confidential healthcare data. Every direct secure messaging system requires access to a HISP, or Health Information Service Provider. The HISP network ensures that private messages are successfully transmitted to the proper recipient. These systems are also frequently utilized by patients to receive and transmit medical paperwork and diagnostic reports. Patients who utilize this software and services are provided the same level of protection and security over their information as the healthcare professionals who oversee them.

Direct secure messaging systems also integrate with Electronic Health Record (EHR) software, which stores electronic copies of a patient’s treatment history. Healthcare providers use EHR software to locate records that will be attached to a direct secure message. Once a direct secure message is ready to be sent, the HISP validates the recipient’s identity and provides notification of successful delivery.

Direct Secure Messaging Features

Most products in the Direct Secure Messaging have the following features:

  • Access to the HISP network
  • User credentials and permissions
  • Compliance with HIPAA privacy laws
  • Ability to transfer private healthcare information
  • Email messaging
  • Integration with Electronic Health Record (EHR) software
  • Automatic message deletion
  • Video and photo sharing
  • End-to-end encryption services

Direct Secure Messaging Comparison

When comparing Direct Secure Messaging software, businesses should consider the following factors:

Video Communication: While all direct secure messaging platforms offer communication capabilities with clients such as email and voice, not every platform offers the ability for video communication. For organizations that provide services such as teletherapy or check-ins, this capability is important for providing security to their online appointment services.

Platform Integrations: The ability to integrate across multiple platforms provides organizations the opportunity to sync messages across mobile, web, and desktop platforms. For businesses that work with a variety of professionals and patients, its imperative that all parties are able to access data and communications when needed, and aren’t prevented from access to do the fact they utilize a different device

Secret Chats: For organizations concerned about unintended users reading the data they send on platforms, they should consider vendors that provide the ability for secret chats. In these chats, users are only able to access their conversations on approved devices, minimizing the risk of an unauthorized party gaining access.

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Pricing Information

Most direct secure messaging systems are open-source regardless of the difference in features offered by various vendors. The Department of Health also offers this service free of charge to institutions that work with them.

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Frequently Asked Questions

What is direct secure messaging?

Direct secure messaging is used by healthcare providers to share confidential patient records. The records are sent in an email attachment and encrypted for more security.

How does a Health Information Service Provider (HISP) relate to direct secure messaging?

Health Information Service Providers facilitate the transfer of encrypted patient records. They ensure that the direct messages are sent to the correct recipient.

What are the benefits of using direct secure messaging?

Direct secure messaging allows healthcare providers to safely transfer patient records. All direct secure messaging systems are compliant with HIPAA privacy laws to uphold doctor-patient confidentiality.

How much does a direct secure messaging system cost?

Contact vendors to request a demo and get a quote for the cost of a direct secure messaging system. The price usually includes a one time startup fee and fixed monthly/annual payments.