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Subbly provides an all-in-one platform that helps users manage their subscription-based businesses. With the platform's automation …
Overview
What is Subbly?
Subbly is an online ecommerce platform from the company of the same name in Edinburgh, that allows any company to offer a physical subscription / membership model to their customers. The most common use is for monthly subscription boxes.
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What is Subbly?
Subbly is an online ecommerce platform from the company of the same name in Edinburgh, that allows any company to offer a physical subscription / membership model to their customers. The most common use is for monthly subscription boxes.
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Product Details
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- Tech Details
What is Subbly?
Subbly Video
Visit https://subbly.wistia.com/medias/kwxxfgpv9c to watch Subbly video.
Subbly Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Subbly provides an all-in-one platform that helps users manage their subscription-based businesses. With the platform's automation capabilities, users can focus on other areas of their business while the system handles payments, recurring orders, upselling, cart abandonment, and more. Users have noted that the platform has helped them streamline their business operations, allowing them to scale their business more efficiently.
One of the main problems Subbly solves for businesses is its cost-effectiveness. Users have found that Subbly offers a more affordable solution compared to other platforms they've tried. The all-in-one platform and website builder include checkout payment, website builder, hosting, and more - making it easier for users to set up their online store without having to juggle multiple tools. In addition to being cost-effective, users have also praised Subbly's personalized support and robust help page and bible on how to use the site.
Another significant problem solved by Subbly is related to customer service. Users have highlighted that Subbly's team is highly responsive and goes above and beyond to solve problems and answer questions - with live chat assistance and a Facebook group community. This fast and easy-to-contact support has been a game-changer for many customers who felt frustrated with the slow response times from other platforms' support teams. Finally, Subbly enables users to customize their websites easily using integrations with other services like Mailchimp, shipstation, and zapier - helping users personalize their customers' experiences and cater better to their unique needs.
Intuitive Platform: Many users have praised Subbly's intuitive platform, making it easy to manage subscription box businesses without prior e-commerce experience. Users appreciated the user-friendly interface that allowed them to navigate through the site with ease.
Excellent Customer Service: Numerous reviewers were impressed with Subbly's customer service team, describing them as friendly, knowledgeable and patient. The team was able to resolve issues quickly and comprehensively, which made users fans of the platform.
Flexible Subscription Options: A significant number of users loved the flexibility offered by Subbly in changing products within their subscriptions every month. This feature is unique compared to other platforms like Shopify or Wix and has been a game-changer for many entrepreneurs looking for more customization options.
Shipping Cost: Some reviewers have complained that the shipping feature is lacking, as there is no option to estimate shipping costs per weight. As a result, entering shipping costs manually may lead to expensive shipping costs.
Product Variants: The process of entering variants like color in the subscription survey has been described as tedious and time-consuming by many users.
Limited Integration Options: Several users feel that Subbly needs to improve its API and add integrations with popular CRM software like Salesforce or HubSpot. Additionally, some functionalities are not available on the platform, such as exporting some data from the users, which makes it difficult to analyze user data.