Name: Swyx UCAAS (Unified-Communications-as-a-Service)
Author: Swyx Solutions

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

AI Development

Cross-Browser Testing

Functional Testing

PHP Frameworks

Development

Online Proctoring Software

Education

Business Intelligence (BI)

Case Management

Collaboration

Contract Analysis

Whistleblowing

Enterprise

Accounting

Financial Planning and Analysis (FP&A)

SaaS Spend Management

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

API Design

Change and Configuration Management

Cloud Storage

Cybersecurity Consulting

Data Center Backup

Data Center Cooling

Data Preparation

Data Warehouse

DevOps

Embedded Database

Fraud Detection

Function as a Service (FaaS)

Integration Platform as a Service (iPaaS)

Managed Security Service

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Requirements Management

Sensitive Data Discovery

User Virtualization

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Customer Advocacy

Email Marketing

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales

Identity Threat Detection & Response Software

Security

Apparel

Aviation

Direct Secure Messaging

Geographic Information

Healthcare Learning Management

Intelligent Document Processing

Mental Health

Practice Management

Simulation

Text Analysis

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Priority Matrix

Appfluence

eMeetingsOnline

ReportsNow

Crowdtap

FastPIPE

FastEST, Inc.

AspenOne Supply Chain Management

Aspen Technology

Azurepath

Azurepath, LLC.

Screenful

Screenful Oy

Aras PLM

Aras Corporation

Frosmo

Frosmo Ltd

Swyx UCAAS (Unified-Communications-as-a-Service) is a unified communications solution provided by Swyx. According to the vendor, it is designed to meet the communication and collaboration needs of small and medium-sized businesses. The product offers a comprehensive range of phone system features, including call routing, call forwarding, call transfer, call waiting, and voicemail.

According to the vendor, Swyx UCAAS supports communication across various desktop platforms, including Microsoft Windows and Apple macOS. This ensures seamless access and utilization of communication features, regardless of the operating system. Additionally, the product is compatible with smartphones running on iOS and Android operating systems, allowing users to extend the communication system to their mobile devices.

The vendor claims that Swyx UCAAS provides intelligent call routing and queue management capabilities. Users can set up automated call forwarding to designated numbers based on specific rules, such as forwarding calls to mobile phones or other employees' phones. This ensures efficient handling of incoming calls. The product also enhances collaboration through features such as presence information, messaging, conferencing, desktop sharing, and video calling. According to the vendor, these features facilitate effective communication and collaboration among employees.

Swyx UCAAS seamlessly integrates with Microsoft Outlook and Microsoft Teams, as stated by the vendor. Users can initiate calls directly from Outlook contacts, log calls in the journal, and easily send voice and fax messages to their mailboxes. The integration with Microsoft Teams allows for the expansion of Teams with the telephony functionalities of Swyx, ensuring optimal accessibility and customer service.

The product offers flexible deployment options, enabling businesses to choose between cloud-based or on-premise deployment. The cloud option provides a data protection-compliant solution from European data centers, with a straightforward setup process and high flexibility. On the other hand, the on-premise option caters to businesses with specific requirements regarding data protection and security.

Swyx UCAAS includes SwyxIt!, a user-friendly softphone that serves as a communication interface, according to the vendor. SwyxIt! grants users access to all communication features, enabling them to make and receive calls, send messages, participate in conferences, and more. Additionally, the product offers Swyx Meeting, a feature that simplifies web conferencing. Users can initiate video conferencing, engage in chat conversations, share screens, and exchange documents directly from their browsers without the need to download additional software.

According to the vendor, Swyx UCAAS provides extensive telephony functions that can be seamlessly integrated with Microsoft Teams. This integration ensures optimal accessibility and customer service, offering robust call routing options, flexible end device support, and connection options to the public telephone network.

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Core

Power Suite

Engage

Digital

Nextiva

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Essentials (up to 20 users)

Standard

Premium

Ultimate

RingEX

Swyx UCAAS (Unified-Communications-as-a-Service)

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

Swyx Solutions

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

Business SMS/External Messaging

Online Fax

Ability to send and receive faxes over the internet

Voicemail Transcription

AI-powered voice-to-text transcription of voicemails

Mobile apps

Mobile app for iOS

Mobile app for Android

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

Record meetings / events

Meetings and webinars can be recorded for playback.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Centralized communications management

All voice, chat, and video features can be managed from one central platform.

Team messaging

Team members can send each other messages.

Team document sharing

Documents can be shared with other team members.

Call and meeting analytics

Analytics and reporting are available about both calls and meetings.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Unified Communications as a Service (UCaaS) Solutions

Swyx UCAAS (Unified-Communications-as-a-Service)

Overview

What is Swyx UCAAS (Unified-Communications-as-a-Service)?