Swyx UCAAS (Unified-Communications-as-a-Service)

Swyx UCAAS (Unified-Communications-as-a-Service) is a unified communications solution provided by Swyx. According to the vendor, it is designed to meet the communication and collaboration needs of small and medium-sized businesses. The product offers a comprehensive range of phone system features, including call routing, call forwarding, call transfer, call waiting, and voicemail.

According to the vendor, Swyx UCAAS supports communication across various desktop platforms, including Microsoft Windows and Apple macOS. This ensures seamless access and utilization of communication features, regardless of the operating system. Additionally, the product is compatible with smartphones running on iOS and Android operating systems, allowing users to extend the communication system to their mobile devices.

The vendor claims that Swyx UCAAS provides intelligent call routing and queue management capabilities. Users can set up automated call forwarding to designated numbers based on specific rules, such as forwarding calls to mobile phones or other employees' phones. This ensures efficient handling of incoming calls. The product also enhances collaboration through features such as presence information, messaging, conferencing, desktop sharing, and video calling. According to the vendor, these features facilitate effective communication and collaboration among employees.

Swyx UCAAS seamlessly integrates with Microsoft Outlook and Microsoft Teams, as stated by the vendor. Users can initiate calls directly from Outlook contacts, log calls in the journal, and easily send voice and fax messages to their mailboxes. The integration with Microsoft Teams allows for the expansion of Teams with the telephony functionalities of Swyx, ensuring optimal accessibility and customer service.

The product offers flexible deployment options, enabling businesses to choose between cloud-based or on-premise deployment. The cloud option provides a data protection-compliant solution from European data centers, with a straightforward setup process and high flexibility. On the other hand, the on-premise option caters to businesses with specific requirements regarding data protection and security.

Swyx UCAAS includes SwyxIt!, a user-friendly softphone that serves as a communication interface, according to the vendor. SwyxIt! grants users access to all communication features, enabling them to make and receive calls, send messages, participate in conferences, and more. Additionally, the product offers Swyx Meeting, a feature that simplifies web conferencing. Users can initiate video conferencing, engage in chat conversations, share screens, and exchange documents directly from their browsers without the need to download additional software.

According to the vendor, Swyx UCAAS provides extensive telephony functions that can be seamlessly integrated with Microsoft Teams. This integration ensures optimal accessibility and customer service, offering robust call routing options, flexible end device support, and connection options to the public telephone network.