Name: symplr engage
Author: mso digital

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

Development

Business Intelligence (BI)

Collaboration

Enterprise Feedback Management

Interactive Voice Response (IVR)

Manufacturing Execution

Payment Facilitation

Supply Chain Management

Enterprise

Accounting

CTRM

Corporate Performance Management (CPM)

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

HR Compliance

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Enterprise Flash Array Storage

File Sync and Share

Fraud Detection

High Availability Cluster

In-Memory Databases

Integration Platform as a Service (iPaaS)

Internet Security

Network Operating Systems

Network Performance Monitoring

Remote Monitoring and Management

SaaS Management

Software Defined Storage (SDS)

Threat Hunting

User Virtualization

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Deliverability

Email Marketing

Graphics

Headless CMS

Marketing Automation

Online Reputation Management

Retail Media Advertising

Social Media Management

Social Media Publishing

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Intrusion Detection

Security

Auto Repair

Building Information Modeling (BIM)

Construction Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Insurance Agency Management

Investment Portfolio Management

Law Practice Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Vertical-Specific

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symplr engage is a software solution that aims to enhance customer engagement and communication for businesses across various industries. According to the vendor, it provides a range of tools and features to streamline customer interactions, manage customer relationships, and improve overall customer satisfaction. The product is designed to be suitable for companies of all sizes, from small businesses to large enterprises. Professionals and industries such as healthcare providers, retail and e-commerce businesses, financial services, hospitality and tourism, and professional services are said to benefit from symplr engage's capabilities.

## Key Features

**Collaborative Communication**: According to the vendor, symplr engage offers real-time messaging, group chat, file sharing, and notification alerts to facilitate seamless communication and collaboration with customers.

**Customer Relationship Management**: The vendor claims that symplr engage provides a centralized customer profile database, activity tracking, task management, and customer segmentation to effectively manage customer relationships and tailor communication.

**Feedback and Surveys**: symplr engage is said to allow for the collection of customer feedback through surveys, ratings, and reviews. The vendor also claims that it offers survey creation, feedback analysis, and reporting and analytics features.

**Integrations and Customization**: According to the vendor, symplr engage can be integrated with CRM systems, allows custom branding, provides API access, and offers role-based access control for seamless integration and customization.

**Calendar and Scheduling**: symplr engage's calendar and scheduling feature is claimed to enable efficient management of staff schedules, including shift assignments, time-off requests, and shift swaps.

**Secure Messaging**: The vendor states that symplr engage includes a secure messaging feature for healthcare professionals to communicate securely and efficiently, adhering to HIPAA regulations.

**Broadcast and Announcements**: According to the vendor, symplr engage allows healthcare organizations to send broadcast messages and announcements to staff members via email, SMS, or within the platform.

**Task Management**: symplr engage provides a task management feature for assigning and tracking tasks within the system, ensuring accountability and efficient task completion.

**Document Sharing and Collaboration**: The vendor claims that symplr engage offers a document sharing and collaboration feature for securely sharing and collaborating on documents within the platform.

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symplr engage

Overview

What is symplr engage?