Name: Synergize: Document Management Software for the Transportation Industry
Uploaded: 2016-06-06T19:59:28.000Z
Duration: 1 min 23 s
Description: Overview of Synergize's Document Management Software

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### Document Automation
Users unanimously praise Synergize's robust document automation capabilities. They highlight the software's ability to integrate smoothly with various departments within the company, streamlining processes from safety to HR to shipping documentation and accounts receivable. The automation features have significantly reduced the need for manual data entry, saving time and increasing efficiency across the board. Additionally, users appreciate the installation process and ongoing support provided by the company, emphasizing the positive impact of Synergize's document automation on their daily operations.

### Workflow Optimization
Users consistently praise Synergize's ability to streamline workflows and speed up document processes. The product's workflow optimization feature is highlighted as a key strength, with users noting its effectiveness in managing various departments and automating processes. Some users express optimism about the potential for further improvement in workflow optimization across all areas of the company. Additionally, the system has been instrumental in saving employees significant time and effort in handling tasks such as managing driver tickets. The general sentiment among users is that Synergize's workflow optimization capabilities are robust and contribute positively to operational efficiency.

### Data Extraction and Handling
Users consistently highlight Synergize's data extraction and handling as a standout feature, emphasizing its ability to streamline invoice processing and automate payment procedures. The platform's integration with multiple systems and user-friendly interface make data easily accessible, enabling efficient tracking of invoice statuses and facilitating internal reporting. Despite some initial concerns post-upgrade, users universally appreciate the time-saving benefits and organizational improvements brought about by Synergize's data extraction and handling functionalities.

### Customer Support
Users consistently praise Synergize's exceptional customer support, emphasizing its quick response times and knowledgeable staff. The majority of reviewers express satisfaction with the support team's ability to promptly address any issues that arise, ensuring a smooth user experience. Additionally, users appreciate the proactive approach of the support team in resolving issues efficiently, contributing to a positive overall impression of Synergize's customer support capabilities.

The software excels in document storage and workflow management, providing efficient and streamlined processes for users. With the ability to save and store documents easily, it has successfully expedited the handling of drivers' tickets, resulting in significant time savings for employees. Users appreciate the software's reliability once properly set up and functioning, requiring minimal maintenance. Document lookup and status determination have improved, thanks to the software's user-friendly interface and helpful staff. Additionally, users have expressed satisfaction with the faster availability of documents for drivers and the billing team.

Customer service is another strong aspect of this product. The support team is highly knowledgeable and responsive, promptly resolving any issues that arise. They welcome new ideas from customers and work closely with them to automate their document handling needs. The implementation and project management teams are praised for their understanding of the industry and their fantastic assistance throughout the onboarding process. Furthermore, customer service is described as attentive, professional, and quick to respond.

While overall feedback for the product is positive, there are areas that could be improved upon. Some users have mentioned occasional service interruptions and issues with invoice sending. Additionally, there is a need for adaptation when creating Searchable PDF templates in order to fully utilize all features of the software. However, despite these minor drawbacks, users find that the software provides time savings, peace of mind, and accuracy in their daily operations.

Efficient Document Management: Several users have found Synergize to be fairly easy to use for customer service purposes, particularly when it comes to viewing and indexing documents. This functionality allows for efficient document management and easy retrieval of information.

Time-saving Automation: Many reviewers appreciate that Synergize saves tons of time for their employees by eliminating the need for manual data entry into their system. This time-saving feature allows employees to focus on other business-critical tasks, increasing overall productivity.

User-friendly Interface and Support: Numerous users state that the ease of use for the end-user is what they like most about Synergize. They find it user-friendly and appreciate the peace of mind that comes with knowing the software is being used correctly by their team. Additionally, several reviewers mention the fast response from the customer support team whenever they encounter issues, contributing to a positive user experience.


Fragility of the system: Some users have expressed frustration with the fragility of the system, stating that it frequently comes to a halt when a faulty document enters, requiring human intervention. This can cause delays and disrupt workflow.

Slow administrative interfaces: Users have reported that the SPS administrative interfaces are slow and inefficient. They experience lag and slowness when navigating through different sections, which hampers their productivity.

Lack of intuitiveness for drivers and dispatchers: Several users feel that the software lacks intuitive features specifically designed for drivers and dispatchers. This makes it challenging for them to fully utilize its capabilities, resulting in reduced efficiency and potential errors in their tasks.

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Conga Composer

DocuWare’s document management software delivers digital workflow and document control to boost productivity without the need for IT resources. Its cloud and on-premises products are presented as a best-fit solution for companies seeking to digitize, automate and transform key processes. DocuWare is headquartered in New Windsor, NY, and their solution is presented as a DCM, or lightweight ECM.

Base

Large Enterpriser

DocuWare

Synergize

Document management systems (DMS) encompass a set of capabilities for storing, sharing, and converting documents and files in a way that reduces dependence upon, or eliminates entirely, hardware and paper document generation and storage. Central to document management is imaging, file type conversion, versioning, and metadata management with document editing and access controls. Document management type features might also be contained in an enterprise content management (ECM) system or a digital asset management (DAM) system.

Document Management

Synergize Mini Video Demo 3

Synergize: Document Management Software for the Transportation Industry

Microdea provides document management software for the transportation industry. 

Microdea Inc.

Overview of Synergize's Document Management Software

Introducing Synergize document management software - designed for and trusted by transportation and logistics companies for over 20 years.

To learn more or to request a demo, visit us at www.microdea.com

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