TrustRadius Insights
The software excels in document storage and workflow management, providing efficient and streamlined processes for users. With the ability …
Overview
What is Synergize?
Synergize is a robust document management software designed for the trucking sector, enabling businesses in this particular field to manage, organize, and access their critical documents with ease and efficiency. With Synergize, users are able to capture, store, and distribute…
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What is Synergize?
Synergize is a robust document management software designed for the trucking sector, enabling businesses in this particular field to manage, organize, and access their critical documents with ease and efficiency. With Synergize, users are able to capture, store, and distribute documents and…
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Product Demos
Synergize: Document Management Software for the Transportation Industry
YouTube
Synergize Mini Video Demo 3
YouTube
Product Details
- About
- Competitors
- Tech Details
What is Synergize?
Synergize is a robust document management software designed for the trucking sector, enabling businesses in this particular field to manage, organize, and access their critical documents with ease and efficiency. With Synergize, users are able to capture, store, and distribute documents and data without worrying about data security or putting in manual work.
The software is built to help bring down DSO, improve cash flow, and give users control over their payables. Routine, laborious, and repetitive tasks are now automated and streamlined, resulting in faster and more efficient processes.
Synergize also functions as a recruitment tool in processing applications, onboarding, and managing drivers. The software does this without requiring users to deal with traditional paperwork, making recruitment, hiring, and retaining drivers a breeze.
The vendor’s value proposition is that Synergize takes care of all your heavy, boring, repetitive, and time-intensive document management tasks so you can focus on growing your transportation or trucking business. Additionally, the vendor says with this solution, capturing, managing, storing, and distributing all essential and important transportation documents and data are streamlined, accelerated, and easy.
Synergize Features
- Supported: Document Management (Capture, Management, Storage, and Distribution)
- Supported: Secure digital document storage
- Supported: Simple and powerful search & retrieval
- Supported: Access control & audit trail
- Supported: Collaboration tools: annotations, redactions & version control
- Supported: Document check-in/check-out
- Supported: Integration with existing systems
Synergize Video
Overview of Synergize's Document Management Software
Synergize Competitors
- Dropbox
- EBE
- McLeod Software
Synergize Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Canada, United States |
| Supported Languages | English |
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
The software excels in document storage and workflow management, providing efficient and streamlined processes for users. With the ability to save and store documents easily, it has successfully expedited the handling of drivers' tickets, resulting in significant time savings for employees. Users appreciate the software's reliability once properly set up and functioning, requiring minimal maintenance. Document lookup and status determination have improved, thanks to the software's user-friendly interface and helpful staff. Additionally, users have expressed satisfaction with the faster availability of documents for drivers and the billing team.
Customer service is another strong aspect of this product. The support team is highly knowledgeable and responsive, promptly resolving any issues that arise. They welcome new ideas from customers and work closely with them to automate their document handling needs. The implementation and project management teams are praised for their understanding of the industry and their fantastic assistance throughout the onboarding process. Furthermore, customer service is described as attentive, professional, and quick to respond.
While overall feedback for the product is positive, there are areas that could be improved upon. Some users have mentioned occasional service interruptions and issues with invoice sending. Additionally, there is a need for adaptation when creating Searchable PDF templates in order to fully utilize all features of the software. However, despite these minor drawbacks, users find that the software provides time savings, peace of mind, and accuracy in their daily operations.
Efficient Document Management: Several users have found Synergize to be fairly easy to use for customer service purposes, particularly when it comes to viewing and indexing documents. This functionality allows for efficient document management and easy retrieval of information.
Time-saving Automation: Many reviewers appreciate that Synergize saves tons of time for their employees by eliminating the need for manual data entry into their system. This time-saving feature allows employees to focus on other business-critical tasks, increasing overall productivity.
User-friendly Interface and Support: Numerous users state that the ease of use for the end-user is what they like most about Synergize. They find it user-friendly and appreciate the peace of mind that comes with knowing the software is being used correctly by their team. Additionally, several reviewers mention the fast response from the customer support team whenever they encounter issues, contributing to a positive user experience.
Fragility of the system: Some users have expressed frustration with the fragility of the system, stating that it frequently comes to a halt when a faulty document enters, requiring human intervention. This can cause delays and disrupt workflow.
Slow administrative interfaces: Users have reported that the SPS administrative interfaces are slow and inefficient. They experience lag and slowness when navigating through different sections, which hampers their productivity.
Lack of intuitiveness for drivers and dispatchers: Several users feel that the software lacks intuitive features specifically designed for drivers and dispatchers. This makes it challenging for them to fully utilize its capabilities, resulting in reduced efficiency and potential errors in their tasks.