ThunderTix

Score9.1 out of 10

9 Reviews and Ratings

What is ThunderTix?

ThunderTix is ticketing, box office, and venue management software built for performing arts organizations, theaters, live music venues, and live performance teams. The platform supports both reserved seating and general admission events, helping organizations sell tickets online, by phone, or at the box office while managing patrons, donations, subscriptions, merchandise, concessions, gift cards, marketing, and reporting from one system.

Categories & Use Cases

Media

Screenshot of ThunderTix's custom reserved seating charts that matches each venue’s real layout, including rows, tables, balconies, ADA seating, ASL-accessible areas, obstructed-view seats, dinner theater setups, auditoriums, and concert venues.

Screenshot of the ThunderTix mobile app, where staff can sell tickets, scan barcodes, and check in guests from anywhere using iOS or Android devices.

Screenshot of ThunderTix's mobile-friendly checkout with seat review, donation prompts, add-ons, transparent fees, and a smooth path to payment.

Screenshot of ThunderTix's memberships, for tiered benefits, priority access, donor perks, branded membership pages, and automatic renewals alongside ticketing and fundraising tools.

Screenshot of ThunderTix and Square/Stripe, a solution to accept ticket, merchandise, and concession payments through connected terminals while keeping deposits, sales, and reporting in sync.

Screenshot of how ThunderTix lets venues collect donations, sell merchandise and concessions, promote campaign goals, and offer flexible add-ons in the same smooth ticket-buying flow.

Screenshot of how ThunderTix's mobile-friendly dashboards plus an MCP connector for natural language reporting where viewers can ask questions, uncover insights, and turn event data into custom visuals for smarter decisions.

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Screenshot of ThunderTix's custom reserved seating charts that matches each venue’s real layout, including rows, tables, balconies, ADA seating, ASL-accessible areas, obstructed-view seats, dinner theater setups, auditoriums, and concert venues.

Registration, RSVP, and ticketing
Attendees can register, RSVP, and/or purchase tickets for the event in advance
Category average: 8.5
Email marketing
Personalized email marketing to registered attendees, either within the software or through integrations
Category average: 7.1
Audience engagement
Interactive features like live chat, polls, Q&A, and gamification
Category average: 8.6

Event analytics
Analytics and reporting (e.g., total attendee counts at individual presentations and booths, satisfaction with presentations) are available to help determine the success of events
Category average: 8.4

John Sowle

Artist Director in Corporate at Bridge Street Theatre (1-10 employees)

Use Cases and Deployment Scope

We use ThunderTix for all our ticketing activities. We signed up with them after BrownPaperTickets had major problems during COVID. They were are very good choice. Their customer service is especially robust.

Pros

Easy to use
Great customer service

Cons

Sometimes users have problems with the site, but it's usually their oversight.

Return on Investment

We couldn't do our business without a ticketing service.

Usability

Alternatives Considered

Brown Paper Tickets

Verified User

Administrative Assistant in Customer Service (1-10 employees)

Use Cases and Deployment Scope

We use ThunderTix to process payments for our clients who buy courses from us for education. We add events using ThunderTix, and link it to out website, so clients can purchase, as well as staff who assist customers. We use ThunderTix as our primary processor for our courses and we use this program daily.

Pros

Easy processing
Easy Events organization
Support

Cons

Merging customers records, the lists are sometimes very long as we have a lot of clients with the same last name, and if the list is too long, sometimes we can't scroll far enough down to merge the client
Support being only online
not sure why its been changed, but only being able to re-send 5 email confirmations?

Return on Investment

keeps events updated for clients
keeps track of previous courses which is important, as a client cannot take a course twice for CPD points
keeps track of our daily and monthly income

Usability

Other Software Used

Postmark, Moodle, Jotform

Jason Rice View profile

Founding Board Member at Rover Dramawerks (1-10 employees)

Use Cases and Deployment Scope

ThunderTix is our sole ticketing system. They also handle concession sales at the box office, donation, and merchandise sales. They have been 100% reliable, remarkably responsive, and open to feature suggestions. Converting from our old system took only a few days. We started on a Tuesday were up and running in time for that weekend's event. It has been flawless from that point on for years.

I actively promote them as a product to other companies. When considering them, I discussed their code maturity, history and development practices with various people in their company as those are critical to long tern reliability and success. Obviously they passed with flying colors. We needed a solid solution on a rushed emergency timeline and I was prepared for an order of magnitude more effort. It was trivial and has been all along.

I know I sound like the mom of someone that works there, but I'm just a small business that needs ticketing to be taken care of. They are just good. Really good.

Pros

Uptime. Never experienced a service outage in over 7 years of use.
Customer support. Rarely needed but immediate and effective
Feature request and intelligent product expansion
Excellent integration with other mailing list services although they began offering some support for mailing lists themselves.

Cons

I honestly am not a power user for our organization, but hear no complaints. The times I have to use it, I quickly find and remember how things work. I have no material criticisms.

Return on Investment

I only have comparison to a large very expensive former system and a homegrown we developed, but it remains cost effective and less expensive than competitors so I have zero interest in trying something else.

Mason Green

Administrative Assistant in Customer Service at Huntington Pointe Association (11-50 employees)

Use Cases and Deployment Scope

We use ThunderTix to host ticket sales for events in our performing arts theatre at our clubhouse. It manages box office and online sales for us, as well as the entry process for each event. Their support team is incredibly helpful and responsive whenever we have an issue that needs immediate attention. This platform reduces our stress for inperson and online sales for our shows by filtering all sales through our payment gateway where we can track sales through either thundertix or our payment gateway.

Pros

Customer Support
Box Office Sales
Online Sales
Sales Reports

Cons

Some of their fees are unreasonable
Public display website is a bit sparse
user interface

Return on Investment

It has greatly increased online sales
We are break even but with only 1 event ran so far
It has made teaching box office sellers easy

Alternatives Considered

TicketSpice and AudienceView Professional

Other Software Used

Stripe, WordPress, Square Payroll

Benjamin Bauer

IT Manager in Information Technology at ATA (11-50 employees)

Use Cases and Deployment Scope

My company holds a raffle every year and we use ThunderTix to sell the raffle tickets online. The main business problem this product addresses is a customized page for us to sell our tickets online. We don't have to deal with the processing of anything it's all done through the ThunderTix system which saved us a lot of development time. It is a great product that fits our needs perfectly.

Pros

Good User Interface
Customer Service
Customization/Features

Cons

The only problem I've had with ThunderTix is there are so many features/customizations sometimes you have to do some searching to find the setting you're looking for, but the customer service has been excellent with pointing me in the right direction.

Most Important Features

Price
Customer Support
User Interface

Return on Investment

Huge increase in our ticket sales from past years because of the online system.
Easier for office staff to manage the tickets so less work for them

ThunderTix

What is ThunderTix?

Categories & Use Cases

Media

ThunderTix Key Features

Top Performing Features

Registration, RSVP, and ticketing

Email marketing

Audience engagement

Areas for Improvement

Event analytics

ThunderTix Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Use Cases and Deployment Scope

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Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

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Cons

Return on Investment

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

ThunderTix Alternatives