Blackbaud Altru vs. ThunderTix

Well suited for smaller organizations that want to centralize many systems. Smaller organizations will have less constituents to manage and fewer events (our organization has 100,000+ constituents, daily programs/events, and a large donor base). Many areas within Altru are not updated to be functional for 2020. Because of this, we do not use the merchandising feature, the volunteer portal, or marketing communications. It does a little bit of everything "okay enough" to be better than having separate systems. It's restrictive in many areas, but being able to do SO much in one database outweighs the negatives! It is 100% necessary to have a data manager who spends all of their time in Altru doing data cleanup, researching and writing policies and procedures, training new users, keeping staff up-to-date on new processes, creating queries and running reports, creating workarounds for "unfixable" issues within the database.

The capability to check in customers using a simple phone app allows offloading a lot of box office tasks to unskilled ushers and volunteers. It's just circumspect for all our ticketing needs.

• Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
• Membership management, including membership card mailing, recurring memberships, and renewal reminders.
• Being an all-encompassing database rather than forcing you to use multiple databases.
• Great customer service and client support, including ongoing updates to better the system.
• Has a merchandise inventory management system.

• Thundertix is a WONDERFUL price that allows us to sell more tickets and increase our profits. The pricing of Thundertix is lower cost than anything else in the market.
• Thundertix is always innovating and adding to features relevant to the current market.
• Thundertix has great customer service, especially if you are willing to pay the premium price for over the phone customer support.

Incentivized

• Query system not user-friendly for management with limited database background.
• Limited company-to-user support outside of an online community of users. No long term account managers for program.
• No email analysis tools for eblasts.
• Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.

Incentivized

• For the money, I honestly don't have a single critique. Some of the larger companies offer a few more features, but we believe that most of those bells and whistles are not worth a significant increase in price.
• Our venue is a 160 seat venue. Thundertix is ideal for this. I do not know how Thundertix would translate to a 15,000 venue. It is not what we deal with. We are involved in some higher ticket events, but those are all General Admission so I do not have to deal with 15,000 reserved seats.

Incentivized

We have been with them for over a decade and have no interest in leaving.

Blackbaud Altru is a very integrated system, but training is lacking and the use of the system takes some getting use to

It's straightforward and, for the most part, easy to use and navigate. When there is an issue or problem that arises, support is usually very helpful in navigating us in the right direction. It keeps everything in order and on track, and is easy to use when trying to track down a client or previous purchases, which is important to our company

Incentivized

They are always available and very knowledgable. Many times I am able to come up with a solution before they've finished troubleshooting just by having talked through it with them. I really appreciate the Chat feature to answer simple questions in a timely fashion. The training I received was top notch and very detailed.

Incentivized

They are quick to respond to both calls and email. They also have a robust online set of documentation and tools that offer the possibility of finding your own answer. But, even if you don't use it, ThunderTix never asks the "did you check our online resources" questions. They never complain about emails or calls. They are there to help and do a fantastic job!

It was an easy transition that took less than a month from planning to implementation

We switched from Raisers Edge in 2012 due to the need to have all processes in one database. Group Sales/Rentals had to use a separate database for their sales than the Members and Donors department. We also could not sell tickets for events and programs in one space. Being able to have all of these in one database is why we chose Altru.

AudienceView has some of the oldest and least efficient user interfaces I have ever seen. Theres 5 different websites for the same account to access different things that are all interlinked and need to be accessed together. Ticket Spice charges a higher per ticket cost for most ticket price ranges. ThunderTix is a flat rate while ticket spice is a percentage.

Incentivized

• It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
• It is very easy to process payment and entry fees to our Museum and programs.
• It is easy to retrieve accurate information and records of patrons.

Incentivized

• It has greatly increased online sales
• We are break even but with only 1 event ran so far
• It has made teaching box office sellers easy

Incentivized