TranWare

The TranWare Enterprise Cloud Fleet Management System is a solution designed to streamline and optimize the operations of public transportation fixed routes. According to the vendor, this system is suitable for companies of various sizes, ranging from small local transportation providers to large regional or national fleets. It caters to a wide range of professions and industries, including transportation companies, public transportation authorities, fleet management companies, taxi and limousine services, shuttle services, non-emergency medical transportation (NEMT) / Paratransit, microtransit, and airport shuttles.

Key Features

WebDispatcher: According to the vendor, the system tracks the location and status of vehicles in real-time to facilitate efficient trip dispatching. It can be accessed from a PC or smartphone for convenient monitoring of operations.

Scheduling & Dispatching: The system allows real-time monitoring of trip progress, vehicle maintenance, and breakdowns. It offers a modern interface for organizing, scheduling, and tracking vehicles, drivers, and shifts. The vendor claims that it supports CRM-based order entry for quick and accurate reservation intake. Manual or automatic dispatching can be enabled based on various criteria.

TranWAYE Paratransit: The system provides specialized tools for ADA paratransit, allowing next-day and on-demand trip route scheduling and optimization. According to the vendor, it generates efficient routes with real-time optimization and can adapt routes based on live events.

Mobile Applications: The system includes RiderApp for customers to submit reservations, receive trip cost estimates, track vehicle location, and receive notifications. It also offers DriverApp for drivers to log on/off the dispatch system, accept trips, manage cashiering accounts, and communicate with dispatch.

Incident Reporting: The system facilitates the management of complaints, accidents, and internal management events. It allows detailed logging and customization of fields. According to the vendor, incidents can be associated with relevant vehicles, drivers, contacts, trips, fleet vendors, or staff members. An audit trail of all changes made during the resolution process is maintained.

Route Optimization: The system enables the scheduling and optimization of next-day batch and real-time multi-load routes. It assigns trips to vehicles based on origin, destination, pickup/drop-off times, and specific requirements. According to the vendor, trips are automatically dispatched to assigned vehicles, and changes are reprocessed in real-time.

Fleet Maintenance: The system allows the creation of multiple preventive maintenance schedules customized for each vehicle type. It enables automatic scheduling of regular maintenance based on mileage and/or days in service. According to the vendor, customizable vehicle shift inspections can be performed by drivers to log required tasks.

Driver Cashiering: The system supports various shift types, including lease, commission, salary, and hourly shifts. It allows drivers to create and close shifts, manage cashiering accounts, and make remote payments. Detailed cashiering receipts and automated trip redemption are provided.

Customer Account Billing: The system offers flexible invoicing, payment posting, and a receivables module. It seamlessly integrates with the dispatching system for accurate billing and reporting. According to the vendor, it provides built-in double-entry general ledger accounting and customizable reporting.

Vehicle Tracking: The system tracks the location and status of vehicles in real-time to facilitate efficient dispatching. It includes the WebDispatcher module for visual monitoring of vehicle locations, status, and driver details. Information on pending jobs, pick-up locations, and wait times is provided.