Name: Unified Office
Author: Unified Office

Customer Identity and Access Management (CIAM)

Help Desk

Web and Video Conferencing

Customer Support

Classroom Management

Online Learning

Education

Barcode

Business Intelligence (BI)

Collaboration

Contract Management

Data Extraction

Risk Management

VoIP

Workspace Planning

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

HR Management

Leadership Development

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Browser

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Collaboration

Data Masking

Desktop Outsourcing

Fraud Detection

Hyper-Converged Infrastructure

IT Asset Disposal

Integration Platform as a Service (iPaaS)

License Management

Log Management

MLOps

Managed IT Service

Network Monitoring

Network Performance Monitoring

Packet Analyzer

Password Management System

Release Management

Remote Support

Secret Managers

Software Distribution

Threat Intelligence

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Audience Intelligence

Content Management

Creative Collaboration

Domain Registration Services

Email Marketing

Gamification

Heatmap and Session Recording

Marketing Automation

Social Media Management

Social Media Monitoring

Survey & Forms Building

Swag Management

Video Marketing

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Architecture

Debt Collection

Public Sector Software

Real Estate

Vertical-Specific

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Unified Office is a Managed Services Provider that offers business-class communications services specifically designed for small and medium-sized businesses (SMBs). According to the vendor, their cloud-based VoIP and Unified Communications solutions aim to streamline communication, improve productivity, and reduce costs. With a focus on industries such as restaurants, dental offices, hospitality, healthcare, and the automotive industry, Unified Office caters to the unique needs of these professions and aims to help enhance their communication and operational efficiency.

## Key Features

**SMB VoIP Solutions**: According to the vendor, Unified Office provides cloud-based VoIP and Unified Communications services for small and medium-sized businesses. Their communication features include voice, video, messaging, and collaboration tools, aiming to streamline communication, improve productivity, and reduce costs.

**IoT Solutions**: Unified Office offers an industrial-grade IoT platform specifically designed for restaurants and other industries. According to the vendor, this platform allows businesses to monitor and control various IoT devices such as temperature sensors and security cameras. By providing real-time data and analytics, Unified Office aims to help optimize operations, enhance customer experience, and improve efficiency.

**Real-Time Monitoring**: Unified Office's real-time monitoring feature aims to help businesses track and analyze various business metrics and performance indicators. From staff performance to call center status and staff utilization, this feature is designed to provide valuable insights to help businesses make data-driven decisions and improve operational efficiency.

**Predictive Analysis**: Unified Office utilizes advanced analytics and machine learning algorithms to provide predictive analysis. According to the vendor, this feature aims to help businesses forecast demand, optimize resource allocation, and improve planning, enabling proactive decision-making and enhancing overall performance.

**Sentiment Analysis**: Unified Office uses AI-based sentiment analysis to help businesses analyze customer feedback and sentiment. According to the vendor, this feature provides insights into customer satisfaction, preferences, and trends, aiming to help businesses improve customer experience, tailor marketing strategies, and enhance brand reputation.

**Staff Performance**: Unified Office's staff performance feature aims to monitor and evaluate staff performance and productivity. According to the vendor, this feature provides detailed performance metrics and analytics, helping businesses identify areas for improvement, provide targeted training, and optimize workforce efficiency.

**Staff Utilization**: Unified Office's staff utilization feature tracks and analyzes staff workload and utilization. According to the vendor, this feature aims to help businesses optimize staff allocation and scheduling, leading to improved operational efficiency and customer service.

**Call Center Status**: Unified Office's call center status feature aims to help businesses monitor the status and performance of their call centers. According to the vendor, real-time data on call volume, wait times, and call resolution rates enables businesses to optimize call center operations and improve customer service.

**KPI Performance Indicator Report**: Unified Office generates comprehensive reports on key performance indicators (KPIs). According to the vendor, these reports provide insights into business performance and trends, helping businesses track progress towards goals and make informed decisions.

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Mobile

Premium

Advanced

Vonage Business Communications

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Essentials (up to 20 users)

Standard

Ultimate

RingEX

Unified Office

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

Business SMS/External Messaging

Online Fax

Ability to send and receive faxes over the internet

Voicemail Transcription

AI-powered voice-to-text transcription of voicemails

Mobile apps

Mobile app for iOS

Mobile app for Android

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

Record meetings / events

Meetings and webinars can be recorded for playback.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Centralized communications management

All voice, chat, and video features can be managed from one central platform.

Team messaging

Team members can send each other messages.

Team document sharing

Documents can be shared with other team members.

Call and meeting analytics

Analytics and reporting are available about both calls and meetings.

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Unified Office

Overview

What is Unified Office?