Name: Unitel
Price: 9.99 USD
Author: Unitel

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Development

Business Intelligence (BI)

Collaboration

Diagramming

Project Portfolio Management

Supply Chain Management

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Infrastructure

Data Center Infrastructure Management

Data Lakehouse

Data Observability

Data Privacy Management

Database Load Balancing

Ethernet Switches

File Sync and Share

Fraud Detection

Integration Platform as a Service (iPaaS)

License Management

Log Management

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

NoSQL Databases

Packet Analyzer

Password Management System

Remote Support

SOA Governance

Single Sign-On

Smart Contracts

Solid State Drives

Threat Hunting

Threat Intelligence

Virtual Private Cloud (VPC)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Creative Collaboration

Customer Success

Digital Content Creation

Digital Signage

Email Marketing

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Construction Management

Equipment Rental

Homeowner's Association (HOA) Management

InsurTech

Insurance Suites

Investment Portfolio Management

Tax Practice Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

CloudTalk

CloudTalk.io

Broadvoice | GoContact

Broadvoice

8x8 Work

8x8, Inc.

Google Hangouts (Classic)

Discontinued Products

RingEX

RingCentral

GoTo Connect

GoTo (formerly LogMeIn)

Nextiva

Google Voice

Google

Fuze

Cisco Unified Communications Manager (Call Manager)

Cisco

NetFortris (discontinued)

Grasshopper

Phone.com

OpenPhone

MightyCall

eVoice

Ooma Office

Dialpad Connect

RingCentral Contact Center

8x8 Contact Center

### VoIP Basics
Users consistently praise UniTel's virtual phone system for its ease of use and professional features. When it comes to UniTel's VoIP basics, users have expressed mixed opinions. Some users appreciate the functionality and reliability of the VoIP service, highlighting its ability to handle calls efficiently. However, there are also users who have encountered challenges with the interface speed, suggesting improvements to enhance the overall user experience. Despite these varying sentiments, UniTel's VoIP basics remain a fundamental aspect of its service offering, catering to the diverse needs of businesses seeking a reliable virtual phone solution.

### Call Management Features
Users unanimously praise Unitel's call management features capabilities. The ability to set up multiple extensions and customize greetings for different scenarios has been particularly well-received. Customers appreciate the ease of use and the professional touch that the service adds to their business communications. While some users encountered minor challenges with recording and file formats, overall, the consensus is that Unitel's call management features enhance their phone system efficiency and professionalism.

### Virtual Numbers and Extensions
Users appreciate Unitel's virtual numbers and extensions for providing them with a cost-effective solution to maintain a professional image without the expense of a full-scale answering service. The ability to set up multiple extensions and customize messages for different call scenarios has been particularly well-received. Additionally, the option to choose between a 1-800 number or a local number has allowed users to tailor their business communication to suit their needs. The ease of use and quick setup process have also been highlighted as positive aspects of Unitel's virtual numbers and extensions service.

### Business Communication Tools
Users appreciate the simplicity and effectiveness of Unitel's business communication tools, with many highlighting the ease of use and the value provided by the free greeting recording feature. While some users encountered minor challenges, such as file format compatibility issues, overall, the consensus leans towards a positive experience with Unitel's business communication tools. The ability to customize greetings, set up multiple extensions, and efficiently manage calls has been particularly praised by users, showcasing the strength of Unitel in providing reliable and user-friendly business communication solutions.

### Professional Features
The users' feedback on UniTel's professional features is consistently positive, highlighting the ease of setup, user-friendly interface, and the ability to customize professional voice greetings. Customers appreciate the flexibility of the system for both office and remote work scenarios. The availability of complimentary professional voice recordings and the option to set up multiple extensions are particularly valued features. Additionally, the attentive and knowledgeable customer support team has been instrumental in resolving any issues promptly, leaving users impressed with the overall professionalism of UniTel's services.

UniTel Voice is a virtual phone system offered by UniTel Voice, LLC. According to the vendor, this product is designed to help businesses handle calls professionally while working from anywhere. It offers features such as local phone numbers, toll-free numbers, custom greetings, call handling, and work-from-anywhere capabilities. UniTel Voice is intended for businesses of all sizes, from solo entrepreneurs and startups to growing enterprises. It is particularly beneficial for solo entrepreneurs, startups, small businesses, e-commerce businesses, franchise businesses, professional services (such as law firms and accounting firms), call centers, healthcare providers, and home-based businesses.

## Key Features

**Add a Business Number to Your Personal Phone**: According to the vendor, UniTel Voice allows users to easily set up local phone numbers, toll-free numbers, or custom vanity numbers that can be used on any device. It also offers the option to add a second line to a mobile phone to separate business and personal calls and voicemails.

**Impress Customers by Sounding Professional**: UniTel Voice enables users to customize greetings based on their business hours. It also provides the ability to route calls to available employees or custom voicemail messages, ensuring a professional experience for customers.

**Stay Connected No Matter Where You Work**: UniTel Voice claims that users can take calls on their laptops, send messages from their tablets, and join meetings from their smartphones. It is said to provide the flexibility to seamlessly move business conversations across devices, allowing users to work from anywhere.

**Get Outrageously Helpful Human Support**: According to UniTel Voice, their product includes real people who are dedicated to helping businesses succeed. They claim that their customer service is not automated or outsourced, ensuring personalized and effective support.

**Auto Attendant**: UniTel Voice offers an automated call answering system known as Auto Attendant. According to the vendor, this feature greets callers and routes them to the appropriate extension, department, or voicemail. It provides a professional image for small businesses without the need for additional hardware or software. UniTel Voice also allows for call forwarding to any combination of phones, extensions, or voicemail, and changes to the settings can be made in real-time.

**Toll Free Numbers**: UniTel Voice provides toll-free numbers in various prefixes, including 800, 888, 877, 866, 855, 844, and 833. According to the vendor, these numbers offer a nationwide presence for businesses and enhance credibility. They can be used as the main business phone number or for specific marketing campaigns. UniTel Voice claims that their product also offers the ability to track marketing ROI by assigning different toll-free numbers to different channels.

**Virtual PBX**: UniTel Voice offers a cloud-based phone system known as Virtual PBX. According to the vendor, this feature allows businesses to run their operations using existing phones (cell, home, office). It provides features such as call forwarding, voicemail to email, and find-me/follow-me capabilities. UniTel Voice claims that their Virtual PBX provides flexibility and scalability for growing businesses, and the phone system settings can be easily managed online or via a smartphone app.

**Free Voice Talent**: UniTel Voice includes a free high-quality recording from a voice talent of the user's choice for auto attendant greetings and voicemail greetings. According to the vendor, this feature ensures that the phone system sounds professional and polished. UniTel Voice also offers customization options to match the brand's tone and style.

**Voicemail Transcription**: UniTel Voice provides voicemail transcription, which converts voicemail messages into text format and delivers them to the user's email inbox. According to the vendor, this feature allows for easy access and retrieval of voicemail messages. It also enables quick scanning and searching of voicemail content, enhancing productivity and efficiency by providing a written record of voicemail messages.

**Free Call Tracking**: UniTel Voice offers free call tracking, which tracks the incoming calls to toll-free numbers and provides detailed analytics. According to the vendor, this feature helps businesses measure the effectiveness of marketing campaigns and determine ROI. It provides insights into call volume, call duration, and caller demographics, allowing for data-driven decision making and optimization of marketing strategies.

UniTel Voice has proven to be a valuable tool for businesses in various industries. With its virtual phone system, users have been able to keep personal cell phone numbers private while presenting professional business numbers to clients. The system's features, such as the auto attendant and extensions, have greatly benefited users who handle a large volume of phone calls daily.

Users have praised UniTel Voice for exceeding their expectations with its free professional recorded greeting feature, allowing them to create a polished and professional image for their business. The setup process has been described as simple and easy, requiring minimal effort to get started and use the system effectively.

Businesses have found UniTel Voice particularly useful for obtaining functional 800 numbers, enabling them to make and receive calls through a mobile app. This flexibility has allowed users to stay connected and accessible on the phone, even when they are not in the office.

UniTel Voice's commitment to customer service has also been highly appreciated by users. The friendly and efficient customer service representatives have gone above and beyond to assist users with setup, troubleshoot any issues, and provide timely solutions. The availability of technical support when needed has helped businesses leverage UniTel Voice as a reliable tool for phone-based support.

Overall, UniTel Voice has proven to be a reliable virtual phone system that offers a range of features designed to enhance communication and professionalism for businesses. Users have consistently praised it for its ease of use, vast functionality, and exceptional customer support.

Start-Up

Unlimited

Office

Office-Plus

CloudTalk Essential

CloudTalk Custom

CloudTalk Expert

CloudTalk Starter

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

b-hive Metered Seat Cloud PBX

b-hive Standard Seat Cloud PBX

b-hive Pro Seat Cloud PBX

b-hive Standard Seat - Call Paths

b-hive Pro Seat - Call Paths

SIP Trunking - Metered

SIP Trunking - Unlimited

Contact Center

Unitel

Get a free copy of the Buyer's Guide to VoIP for tips, advice, and product info.

Need help deciding which VoIP provider is best for you?

Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

<b>We're Unitel, the Business Builder's Phone System.</b><br>Designed for entrepreneurs, startup founders, and small business owners like you, we understand how challenging and rewarding it is to build a business. As a work-from-anywhere phone system, we're here to remove the hassle of overcomplicated tech and make it easy for your customers to reach. Our goal is to empower you to focus on what's truly important — growing your business. With us, you'll experience a user-friendly, reliable virtual phone system supported by outrageously helpful customer service, ensuring you stay connected and sound professional wherever your business takes you.

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

VoIP Providers

Unitel

Overview

What is Unitel?