Unitel

UniTel Voice is a virtual phone system offered by UniTel Voice, LLC. According to the vendor, this product is designed to help businesses handle calls professionally while working from anywhere. It offers features such as local phone numbers, toll-free numbers, custom greetings, call handling, and work-from-anywhere capabilities. UniTel Voice is intended for businesses of all sizes, from solo entrepreneurs and startups to growing enterprises. It is particularly beneficial for solo entrepreneurs, startups, small businesses, e-commerce businesses, franchise businesses, professional services (such as law firms and accounting firms), call centers, healthcare providers, and home-based businesses.

Key Features

Add a Business Number to Your Personal Phone: According to the vendor, UniTel Voice allows users to easily set up local phone numbers, toll-free numbers, or custom vanity numbers that can be used on any device. It also offers the option to add a second line to a mobile phone to separate business and personal calls and voicemails.

Impress Customers by Sounding Professional: UniTel Voice enables users to customize greetings based on their business hours. It also provides the ability to route calls to available employees or custom voicemail messages, ensuring a professional experience for customers.

Stay Connected No Matter Where You Work: UniTel Voice claims that users can take calls on their laptops, send messages from their tablets, and join meetings from their smartphones. It is said to provide the flexibility to seamlessly move business conversations across devices, allowing users to work from anywhere.

Get Outrageously Helpful Human Support: According to UniTel Voice, their product includes real people who are dedicated to helping businesses succeed. They claim that their customer service is not automated or outsourced, ensuring personalized and effective support.

Auto Attendant: UniTel Voice offers an automated call answering system known as Auto Attendant. According to the vendor, this feature greets callers and routes them to the appropriate extension, department, or voicemail. It provides a professional image for small businesses without the need for additional hardware or software. UniTel Voice also allows for call forwarding to any combination of phones, extensions, or voicemail, and changes to the settings can be made in real-time.

Toll Free Numbers: UniTel Voice provides toll-free numbers in various prefixes, including 800, 888, 877, 866, 855, 844, and 833. According to the vendor, these numbers offer a nationwide presence for businesses and enhance credibility. They can be used as the main business phone number or for specific marketing campaigns. UniTel Voice claims that their product also offers the ability to track marketing ROI by assigning different toll-free numbers to different channels.

Virtual PBX: UniTel Voice offers a cloud-based phone system known as Virtual PBX. According to the vendor, this feature allows businesses to run their operations using existing phones (cell, home, office). It provides features such as call forwarding, voicemail to email, and find-me/follow-me capabilities. UniTel Voice claims that their Virtual PBX provides flexibility and scalability for growing businesses, and the phone system settings can be easily managed online or via a smartphone app.

Free Voice Talent: UniTel Voice includes a free high-quality recording from a voice talent of the user's choice for auto attendant greetings and voicemail greetings. According to the vendor, this feature ensures that the phone system sounds professional and polished. UniTel Voice also offers customization options to match the brand's tone and style.

Voicemail Transcription: UniTel Voice provides voicemail transcription, which converts voicemail messages into text format and delivers them to the user's email inbox. According to the vendor, this feature allows for easy access and retrieval of voicemail messages. It also enables quick scanning and searching of voicemail content, enhancing productivity and efficiency by providing a written record of voicemail messages.

Free Call Tracking: UniTel Voice offers free call tracking, which tracks the incoming calls to toll-free numbers and provides detailed analytics. According to the vendor, this feature helps businesses measure the effectiveness of marketing campaigns and determine ROI. It provides insights into call volume, call duration, and caller demographics, allowing for data-driven decision making and optimization of marketing strategies.