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Austin-based eCommerce vendor Volusion now offers Live Chat software.Chat, great for the customer in a hurryOur customer service team uses volusion live chat as a way to connect with our customers. It is another avenue that they can reach us if they are uncomfortable doing so by phone or just need a quick question answered without the hassle.,Quick way for questions to be answered Improves quality of online experience Modern way for a customer to communicate,Saving chats for review or printing is not possible Creating pre-made or canned responses is tedious and can only be done by an administrator Limited number of users,6,Live chat can save a sale if the customer is looking for a quick answer and does not want to take the time to call or email We have customers order using coupon codes provided via chat,Insightly, Volusion
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Volusion Live Chat
2 Ratings
Score 8.8 out of 101
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Volusion Live Chat Reviews

Volusion Live Chat
2 Ratings
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Score 8.8 out of 101
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Michael Angel profile photo
February 15, 2017

Volusion Live Chat Review: "Chat, great for the customer in a hurry"

Score 6 out of 10
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Our customer service team uses Volusion live chat as a way to connect with our customers. It is another avenue that they can reach us if they are uncomfortable doing so by phone or just need a quick question answered without the hassle.
  • Quick way for questions to be answered
  • Improves quality of online experience
  • Modern way for a customer to communicate
  • Saving chats for review or printing is not possible
  • Creating pre-made or canned responses is tedious and can only be done by an administrator
  • Limited number of users
Volusion live chat is perfect if you are currently using a Volusion site and need the functionality of chat, it works seamlessly. However there are several scenarios where a user will have to contact an administrator for simple things which can reduce its effectiveness as a time saving tool.
Read Michael Angel's full review

Volusion Live Chat Scorecard Summary

About Volusion Live Chat

Austin-based eCommerce vendor Volusion now offers Live Chat software.
Categories:  Live Chat

Volusion Live Chat Technical Details

Operating Systems: Unspecified
Mobile Application:No