WalkMe Reviews and Ratings

Use Cases and Deployment Scope

I've used WalkMe across multiple systems, mainly for onboarding and for user education as well as automation, new feature adoption, and feedback surveys. I've also used it on the mobile platform to guide users and highlight new features. I worked initially as a client reviewing digital adoption software to raise a business case for the implementation, the care and support for this by the WalkMe growth and support teams far outweigh the competition proving that not only was their product superior, but their support was as well. I then started to pitch WalkMe when I went for a new contract, including it as a training and change management approach for new system implementations to help the users transition and reduce the need for other training resources.

Likelihood to Recommend

<ul><li>New system implementation - if you're switching or upgrading systems, you can ease users through the transition by providing in-system contextual guidance, extra tips, and automating clicks they don't need to worry about.</li><li>Data integrity - if you have users making mistakes in the system, you can add validation with WalkMe without the need for developer time and reduce those errors and upstream problems, and related costs</li><li>Reducing support tickets - if you have support tickets coming through about how to do tasks in a system, you can reduce the time and cost of your support staff answering these tickets by addressing the queries with WalkMe content</li><li> Change management - ease users through change with guidance and provide in-system surveys</li><li> Onboarding - bring new users quickly up to speed with onboarding tasks</li><li> Automation - automate your regular processes and cut system time, freeing users up for more important tasks</li><li>Process/system analysis - use the analytics to track where users are dropping off in processes and making errors and address these with WalkMe content</li><li> User experience - make your system more user friendly</li></ul>

Use Cases and Deployment Scope

I have been using WalkMe for the past 4.5 years. I started implementing it in multiple ERP domains and then moved to implement it in CRMs. WalkMe has been a great tool in order to reach the end users in real-time and provide help for them in onboarding, self-learning the application, and also provide extra assistance before they raise a support ticket. I also build strategies to roll resources to help the feature adoption for the users and track how they did. It has been a great tool and we were able to cut costs by reducing the volume of support tickets of 2000+ where each ticket costed us $56 and a lot of valuable time in doing simple tasks for the users.

Likelihood to Recommend

The support hasn't been great lately and has been causing a lot of trouble. Every time we encounter trouble it takes a lot of time in getting crucial things solved. Sometimes, it took two weeks to reach from support lower level to the highest level and get the issue fixed.

Use Cases and Deployment Scope

Training time was saved when we implemented a new product or changed from PeopleSoft to Success Factors. WalkMe helped us to reduce the number of frequently asked queries in service now ticketing tool. We could achieve nearly 95% data accuracy using WalkMe. WalkMe has improved a lot and we are able to build custom based solutions using WalkMe. Even Though many other products are there WalkMe is customer focussed and can blend well with any software. Easy to use and can built solutions to problems easily.

Likelihood to Recommend

While creating launchers I find it to be useful wherein we added the editable image and people thought it to be Success Factors and not WalkMe. So without much difference we were able to make an impact. Through the launcher we connected it to a PDF resource. While finding jQueries find it difficult to find a unique jQuery and rarely used chat bots because of the difficult in usage.

Use Cases and Deployment Scope

As an IT trainer for many years, I have used many methods for designing and delivering training for staff. Issues arise when staff forgets some of what they have learned on the training course. They forget where to find the training materials when needed or just can't be bothered to even look sometimes. Also, it's hard to truly gauge if they have adopted the software and using it effectively. Yes, we can ask for feedback after training or call them after a few weeks, but this is not always effective and can be time-consuming. Currently implementing WalkMe on Dynamics 365.

Likelihood to Recommend

WalkMe Workstation is particularly good for onboarding new staff and being able to search over multiple apps instantly. From an IT training point of view, I would use WalkMe if I could on every piece of software in some form.

Use Cases and Deployment Scope

I use WalkMe to provide just-in-time help for our web-based enterprise software. We are trying to help users quickly learn and understand our product so they can be successful using the product. We also use WalkMe to understand what the customer pain points are and how we can anticipate and prevent those pain points and include WalkMe help items to guide the user in best practices and ultimately success using our software.

Likelihood to Recommend

My experience has only been with web-based software and WalkMe is serving us great by providing help for the same. We can scale the help to as little or as much as we want/need for each user workflow. Because the help collection is searchable and linkable, users can quickly find their way around the help system and also find more and more information as needed.

Use Cases and Deployment Scope

We have a complex and highly customizable system, so we use WalkMe to help administrators learn to use the different options and customizations we offer. Using Smart Tips, we are able to provide context for our system fields right on the page, at the moment the administrator is looking for help. We use Walk Throughs to help guide new users through our system processes for the first time. In our support portal, we also leverage the WalkMe menu, which allows us to link our admins to FAQ items and resource documents, and we are even able to report on what they search for in the menu so we can design new help resources around any information gaps we find. We have utilized the user tracking capabilities in a limited capacity, and are intrigued by the possibilities there. It's interesting to see frustration points in our system and see what's causing our users to abandon our system processes. Overall we've been really happy with our experience with WalkMe over the last several years.

Likelihood to Recommend

By far, WalkMe's most helpful feature for us is the Smart Tips. We have created hundreds of them to provide users with quick context within our system. In problematic use cases, we can add a Smart Tip in minutes to provide clarity and information. Not only does this help reduce our support burden and help our users more easily navigate our system, but it saves our dev team time hard-coding tool tips into the page.

Use Cases and Deployment Scope

We use WalkMe to help our customers easily understand our systems. We use it to guide users through the system, to show tooltips and validation messages, to show popup notifications, and so on. We chose it because it saves our time and effort to implement the above features in the system. It also gives us a powerful dashboard that gives us insight into the usage of our systems.

Likelihood to Recommend

If you target to guide users through the system, to show tooltips and validation messages, to show popup notifications, and so on, I recommend going for it as it saves your time and effort to implement the above features in your system. WalkMe also has a nice support team.

Use Cases and Deployment Scope

We have been unlocking huge value by bringing WalkMe to our many products for the last 3 years. We have been using WalkMe for many use cases or opportunities, such as Training/Onboarding new users, managing changes/updates in those platforms, ensuring our users are entering correct data, and finally learning user behavior from analytics.

Likelihood to Recommend

WalkMe is a great tool to support digital transformation efforts at an organization--it can reduce the training/learning time for both the users and the creators. It can also support onboarding, change management, data integrity, and creating a seamless connection between platforms and many others.

It's not a tool for simple, intuitive platforms that do not change frequently.

Use Cases and Deployment Scope

WalkMe was purchased to help customers integrate and adopt in a self-serve fashion. It has failed on all fronts at this point and we no longer use the solution. The support team has failed to delivery a resolution and as we've tried to cancel it's been an absolute nightmare of them ignoring the request.

Likelihood to Recommend

WalkMe was unable to deliver for us, but we didn't have hard feelings. We just needed to move on. WalkMe has made it incredibly difficult to cancel our agreement at the end of our term. I've been working on it for over 6 months now and their team has been radio silent in the process or worse promising a call and then never delivering. I can only think they were trying to beef up the books as they prepped for IPO as a reason for this level of poor service.

Use Cases and Deployment Scope

Overall, it is helping me a lot in the organization to have the best analytics of customer and provide real-time reporting on several applications. I would recommend this software to other businesses to have this tool in their ecosystem to get quick and right insights of customer behavior and enables the workplace to adapt to more advanced a platform for quick work.

Likelihood to Recommend

The best-reviewed platform to handle all the digital problems with new features. Another great feature that is helping me a lot in the organization as it gives me all the insights and information of what customer wants from us and which thing customer is looking for also how the user is using our product.