Best Digital Adoption Platform
May 03, 2022

Best Digital Adoption Platform

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with WalkMe

We use WalkMe to help our customers easily understand our systems. We use it to guide users through the system, to show tooltips and validation messages, to show popup notifications, and so on. We chose it because it saves our time and effort to implement the above features in the system. It also gives us a powerful dashboard that gives us insight into the usage of our systems.

Pros

  • User Guidance
  • Tooltips
  • System Usage report
  • Improved UX

Cons

  • The bot feature
  • The API integration could support many more systems. It still supports many.
  • Smart Walk-thrus
  • SmartTips
  • Launchers
  • ShoutOuts
  • Insight Dashboard
  • It has reduced the number of support tickets

Do you think WalkMe delivers good value for the price?

Yes

Are you happy with WalkMe's feature set?

Yes

Did WalkMe live up to sales and marketing promises?

Yes

Did implementation of WalkMe go as expected?

Yes

Would you buy WalkMe again?

Yes

If you target to guide users through the system, to show tooltips and validation messages, to show popup notifications, and so on, I recommend going for it as it saves your time and effort to implement the above features in your system. WalkMe also has a nice support team.

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