WalkMe helped us increase the Customer Satisfaction Rate

I have been using WalkMe for the past 4.5 years. I started implementing it in multiple ERP domains and then moved to implement it in CRMs. WalkMe has been a great tool in order to reach the end users in real-time and provide help for them in onboarding, self-learning the application, and also provide extra assistance before they raise a support ticket. I also build strategies to roll resources to help the feature adoption for the users and track how they did. It has been a great tool and we were able to cut costs by reducing the volume of support tickets of 2000+ where each ticket costed us $56 and a lot of valuable time in doing simple tasks for the users.