WaveCX

WaveCX is a product engagement platform designed to provide contact-free updates and tutorials for both internal and external audiences. According to the vendor, it allows businesses of various sizes to easily create web-responsive product demos, equip internal teams with product knowledge, and greet customers with portable experiences and in-app integrations. WaveCX is used by professionals and industries such as financial institutions, platform resellers, product managers, designers, and developers.

Key Features

Web-Responsive Product Demos: According to the vendor, users can easily create interactive product demos by uploading screenshots, setting hotspots, and providing instructional copy. The demos are designed to be mobile-first and responsive-optimized, ensuring a seamless experience across devices.

Internal Team Knowledge: WaveCX enables businesses to equip their internal teams with product knowledge by granting them access to demos and other content created within the platform. The user-friendly admin interface facilitates content creation, updates, and viewing.

Portable Experiences and In-App Integrations: The platform allows businesses to greet customers with portable experiences and in-app integrations using mobile-first designed demos. It supports both desktop and mobile demos, enabling deployment across various devices.

Immersive & Portable Product Demos: WaveCX enables businesses to deploy immersive and portable product demos to employees, customers, and prospects. The demos are designed to be mobile-first and responsive, covering a wide range of devices.

Alert Users to What's New: According to the vendor, businesses can seamlessly integrate demos into their software solutions to alert users to what's new. The WaveCX API allows for trigger points to launch demos, and personalization features enable the creation of personalized demos.

One Source of Truth for Product Documentation: WaveCX provides a single source of truth for product documentation, allowing users to create and launch a single wavelength of product documentation for customers and internal teams. The platform can be configured for white labeling to match branding, and collaboration features facilitate team members working on demo content.

Features & Tiers for All Business Sizes: WaveCX offers features and tiers suitable for businesses of all sizes. The platform provides demo creation and management tools, promo pages, feature tours, self-service pages, and content pages. It offers unlimited seats and demos, admin access, and team collaboration features.

Feedback & Analytics: WaveCX allows users to capture feedback from their audience and gain insights into the effectiveness of their demos. The platform provides analytics views to monitor user activity, demo completion rates, referral sources, and user engagement.

Configuration Options: According to the vendor, WaveCX offers configuration options to customize the platform. Users can modify the logo, fonts, colors, copy, and imagery to match their branding. The platform supports white labeling and URL-masking for a seamless user experience. Users can manage user access and permissions, inviting team members and assigning roles.

Multi-Tenancy & Full API Access: WaveCX provides a robust platform with multi-tenancy and full API access. According to the vendor, the platform is designed to be responsive, ensuring a seamless user experience across devices. Users have admin control over content creation and management, invitations, and user access permissions.