Item: Webex Calling
Rating: 9
Author: Laurent Picardin

Use Cases and Deployment Scope

Into my organization, it's just for testing and in order to help the customer to implement some solution, some features. So I'm just testing with my computer the solution.

Pros and Cons

For example, with WebEx calling, it's an offer which include many features of each on-prem server and every features are included in WebEx calling. So that's something which is very appreciated by customer because they don't have to buy each server like it was the case. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give them the notice to use them and they can use it and they are very happy with this software.

No. Even if there is something, maybe it's missing. I know I follow many events of Cisco, they are including the roadmap, so that's nice. For the moment the customer are very happy. I don't have some bad features and some features missing for the moment. That's nice.

Return on Investment

Only positive because we are Cisco partner and of course if Cisco is doing the best product, we can deliver this product to our customers. So it's benefits and benefits.

When we are deploying WebEx calling, of course we are talking about WebEx meeting and we can say to customer, "Hey, you don't have WebEx meeting for the moment, you just have the free license for the moment. You just have 40 minutes free. And if you want to benefit from the whole license, you can buy with your partner WebEx video and WebEx meeting license". And, of course sometimes it happens. So we are previewing the WebEx video, WebEx meeting, etc. And sometimes it works of course because Cisco gives the opportunity to do WebEx Calling, WebEx meeting, WebEx contact center, so everything can suit our clients and sometimes it works.

Security

N/A

Key Insights

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Other Software Used

Webex Meetings

Likelihood to Recommend

I just deploy WebEx calling for one customer a few months ago and yes there was using an old infrastructure OnPrem on-premise. They have migrated to WebEx calling and they're very happy with this solution because they have some new features that they don't have with their old infrastructure. Now they have some new features even if they don't really pay for it, they have it and they are very happy. For example, they don't own a Cisco Unity server and now it's WebEx calling. They have the SVI function, they have the voicemail function and even if they don't have in mind to merge to WebEx calling in order to have these features, they have these features and they're happy to discover it and now they're using it. So it's very a good experience.

Webex Calling Review

Overall Satisfaction with Webex Calling