Webex Calling Review
Updated December 09, 2025
Webex Calling Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Calling
Into my organization, it's just for testing and in order to help the customer to implement some solution, some features. So I'm just testing with my computer the solution.
Pros
- Webex calling is an offer which include many features natively. So that's something which is very appreciated by customer because they don't have to buy each server as it was the case with on-prem solution. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give thé taste.
Cons
- No. Even if there is something, maybe it's missing. I know I follow many events of Cisco, they are including the roadmap, so that's nice. For the moment the customer are very happy. I don't have some bad features and some features missing for the moment. That's nice.
- Webex calling is a good solution for customer which are ready for cloud.
- However some customers doesn't want to share their CDR to a UcaaS so Cisco shouldn't focus on cloud opportunity and up to me the gap of investment, marketing, evangelization is too big weighing the pros and cons for cloud too often
When we are deploying WebEx calling, of course we are talking about WebEx meeting and we can say to customer, "Hey, you don't have WebEx meeting for the moment, you just have the free license for the moment. You just have 40 minutes free. And if you want to benefit from the whole license, you can buy with your partner WebEx video and WebEx meeting license". And, of course sometimes it happens. So we are previewing the WebEx video, WebEx meeting, etc. And sometimes it works of course because Cisco gives the opportunity to do WebEx Calling, WebEx meeting, WebEx contact center, so everything can suit our clients and sometimes it works.
Webex calling is ticking every mandatory features for a customer. It's so easy for end customer to deploy new phones, new users and even new call queue or some harder features.
Customers can manage their end users by their own and they are very autonomous compared to cucm centric customers.
Customers can manage their end users by their own and they are very autonomous compared to cucm centric customers.
Do you think Webex Calling delivers good value for the price?
Yes
Are you happy with Webex Calling's feature set?
Yes
Did Webex Calling live up to sales and marketing promises?
Yes
Did implementation of Webex Calling go as expected?
Yes
Would you buy Webex Calling again?
Yes
Webex Calling Feature Ratings
Using Webex Calling
| Pros | Cons |
|---|---|
Like to use Relatively simple Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Call queue
- Voice messaging
- Auto attendant
- filtering boss secretary
Comments
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