Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Webex Calling
Score 8.6 out of 10
N/A
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
$17
per month per user
Zoom Phone
Score 8.8 out of 10
N/A
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…
$10
per month per user
Pricing
Webex CallingZoom Phone
Editions & Modules
Webex Call
$17
per month per user
Webex Suite: Meet + Call
$25
per month per user
Webex Enterprise
Contact Sales
Cisco Unified Communications Manager
Contact Sales
US & Canada Metered
$10
per month per user
US & Canada Unlimited
$15
per month per user
Global Select
$20
per month per user
Offerings
Pricing Offerings
Webex CallingZoom Phone
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsDiscount available for annual pricing.No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
More Pricing Information
Community Pulse
Webex CallingZoom Phone
Considered Both Products
Webex Calling
Chose Webex Calling
Webex has better overall infrastructure. It shouldn't come as a shock as it is backed by Cisco and Cisco is a pioneer in the network space and has amazing overall availability in the market.
Chose Webex Calling
Webex Calling does very well against all their competitors. Its strength is integration with Call manager, enterprise feature set, End to End Encryption, their own phones. Most vendors use third party phones and gateways which creates extra overhead in management. Having a …
Chose Webex Calling
- better audio quality
- user friendliness
- integration with my office phone
Zoom Phone
Chose Zoom Phone
Zoom Phone was the best value and had the richest features. Also, the implementation of Zoom Phone was much easier than the competing products.
Top Pros
Top Cons
Features
Webex CallingZoom Phone
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Webex Calling
8.3
16 Ratings
2% above category average
Zoom Phone
-
Ratings
High quality audio8.415 Ratings00 Ratings
High quality video8.216 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Webex Calling
8.4
16 Ratings
6% above category average
Zoom Phone
-
Ratings
Desktop sharing8.416 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Webex Calling
8.0
15 Ratings
1% below category average
Zoom Phone
-
Ratings
Calendar integration8.215 Ratings00 Ratings
Meeting initiation7.914 Ratings00 Ratings
Record meetings / events7.915 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Webex Calling
8.6
13 Ratings
10% above category average
Zoom Phone
-
Ratings
Live chat8.613 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Webex Calling
8.0
14 Ratings
3% above category average
Zoom Phone
-
Ratings
User authentication8.014 Ratings00 Ratings
Participant roles & permissions8.114 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Webex Calling
8.2
153 Ratings
1% below category average
Zoom Phone
9.5
32 Ratings
17% above category average
Hosted PBX8.4115 Ratings10.014 Ratings
Multi-level Interactive Voice Response (IVR)7.8105 Ratings9.719 Ratings
Directory of employee names8.3145 Ratings9.228 Ratings
User templates00 Ratings9.216 Ratings
Call reports00 Ratings9.420 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Webex Calling
7.5
158 Ratings
10% below category average
Zoom Phone
9.2
33 Ratings
9% above category average
Answering rules7.9142 Ratings9.930 Ratings
Call recording7.7136 Ratings9.931 Ratings
Call park7.4130 Ratings9.924 Ratings
Call screening7.8123 Ratings9.923 Ratings
Message alerts8.4125 Ratings9.728 Ratings
Business SMS/External Messaging7.310 Ratings00 Ratings
Online Fax6.96 Ratings00 Ratings
Voicemail Transcription7.015 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Webex Calling
8.2
152 Ratings
2% below category average
Zoom Phone
9.9
32 Ratings
20% above category average
Mobile app for iOS8.0136 Ratings9.928 Ratings
Mobile app for Android8.4124 Ratings10.022 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Webex Calling
7.9
16 Ratings
0% below category average
Zoom Phone
-
Ratings
Centralized communications management8.115 Ratings00 Ratings
Team messaging7.916 Ratings00 Ratings
Team document sharing7.915 Ratings00 Ratings
Call and meeting analytics7.916 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Webex Calling
-
Ratings
Zoom Phone
9.6
21 Ratings
18% above category average
Video conferencing00 Ratings9.520 Ratings
Audio conferencing00 Ratings9.520 Ratings
Video screen sharing00 Ratings9.720 Ratings
Instant messaging00 Ratings9.717 Ratings
Best Alternatives
Webex CallingZoom Phone
Small Businesses
Broadvoice
Broadvoice
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Webex CallingZoom Phone
Likelihood to Recommend
8.2
(174 ratings)
9.4
(35 ratings)
Likelihood to Renew
9.8
(2 ratings)
10.0
(1 ratings)
Usability
9.1
(4 ratings)
8.0
(1 ratings)
Support Rating
8.5
(3 ratings)
6.6
(4 ratings)
User Testimonials
Webex CallingZoom Phone
Likelihood to Recommend
Cisco
Webex Calling is a cloud based enterprise grade calling solution backed by Cisco's strong collaboration expertise. This makes Webex Calling a robust solution as compared to other players in the market. It offers vide variety of calling related features to make the user experience rich and satisfactory. Enterprises which requires strong collaboration for its people working in office or remotely from home will benefit a lot from this cloud calling solution.
Read full review
Zoom
We found out, the hard way, that Zoom Meeting is not the same as Zoom Webinar, and there is a significant cost difference. The Zoom Workplace is a great tool, and I am learning that there a many ways to customize it for our company.
Read full review
Pros
Cisco
  • Depending on what the persona is, as I said, if you are in a big campus where everyone is out and about within the facility, it suits that high-end architectural infrastructure base or working from home where you're just logging in via the internet and bang, you've got access to the same tools.
Read full review
Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
Read full review
Cons
Cisco
  • Some of the features that on-prem had that have not yet been implemented in the Cisco WebEx product, like when you're in contact center, there is no bidirectional communication yet. So if you put a call on hold on a physical phone or on your soft phone, it doesn't talk back to the contact center portion. So the bidirectional communication would be useful and we're still getting used to the differences in how reporting is done and call detail reports. The on-prem has been around for so long that you're just used to going in there and just running CDR reports and that with Cisco WebEx a little bit, it's a learning curve that you have to get used to and that you have to have the report generated and wait for it to become available. And sometimes it can take longer because put in the queue and it runs when it has a chance.
Read full review
Zoom
  • We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
  • It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.
Read full review
Likelihood to Renew
Cisco
because have been using it and its easy to configure and manage
Read full review
Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
Read full review
Usability
Cisco
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Read full review
Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Read full review
Support Rating
Cisco
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Read full review
Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Read full review
Alternatives Considered
Cisco
It's far far secure when compared to the other two rest everything is almost similar. In free version Google Meet has unlimited meeting length. For me Webex Calling is all about security. The interface is also very good and professional, directory part is well functional so all of these features make Webex Calling a good choice.
Read full review
Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Read full review
Return on Investment
Cisco
  • Webex Calling allowed us to continue working in a remote world
  • While workshops are best in person, Webex Calling allowed us to continue offering that critical service and also included break out room functionality for small group activities, when needed.
  • The recording feature allows everyone to hyper focus on the discussion - if anything was missed in notes, it was always saved in the recording when we had one. Perfect for interviews and workshops.
Read full review
Zoom
  • Easier to establish and connect with new users, especially since we do not need to obtain a desktop phone for new employees and existing modern technology can support Zoom Workplace functionality
  • The ability to send gifs, funny messages, or responses within the day to day business truly lifts up our spirits, adds some humor to the day. I see that as a very positive thing with our team!
  • If some of our more seasoned and traditional employees are reluctant to Zoom Workplace, we are at a loss. This is not Zoom Workplace's fault necessarily, but when an employee refuses to download the app or maintain their account, its a challenge to add "External" employees and keep them in the loop in the same capacity
Read full review
ScreenShots

Webex Calling Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Zoom Phone Screenshots

Screenshot of the Zoom AI for business phone communications, available at no additional costScreenshot of Zoom's integrated workflowsScreenshot of the Call Handling Panel