A cutting edge tool for Collaboration

We have been working with Webex Calling for about four years so far, it is a robust and flexible solution which was just what we were looking for. Having one single app to do meetings, messaging, and video/phone calls is incredible and everything is managed through the Control Hub Portal which gives us all the privileges needed to complete and configure everything in our Webex Calling environment, features such as Hunt groups, Auto Attendant, Call Pickup, IVR and so forth.

Webex CC for sure and the recently launched Customer Experience offer, both are a great option to combine with Webex Calling as well since they have the same core solution, a cloud-based Collaboration structure. Webex CC can be integrated within the same Org ID and be managed by the Control Hub as well.

Internal and external calls are encrypted since we have our LGW integrated with certificate-based authentication. Integration with MS Azure is also encrypted through TLS secure handshake step. We can define specific groups to access the Control Hub and define a set of rules that will tell which module our help desk teams can access.