TrustRadius Insights
Users of this product have found it incredibly convenient and accessible. They can check car features online from any location, at any …
Overview
What is Whisbi?
Whisbi’s Live Commerce Platform helps brands maximize website value and convert more web visitors into customers by engaging & guiding them at every step of the customer journey. The platform combines, live video, chat, voice, web/content sharing, and chatbot, with…
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What is Whisbi?
Whisbi’s Live Commerce Platform helps brands maximize website value and convert more web visitors into customers by engaging & guiding them at every step of the customer journey. The platform combines, live video, chat, voice, web/content sharing, and chatbot, with the goal of transforming digital…
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- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Whisbi full Demo
YouTube
Product Details
- About
- Tech Details
What is Whisbi?
Whisbi’s Live Commerce Platform helps brands maximize website value and convert more web visitors into customers by engaging & guiding them at every step of the customer journey. The platform combines, live video, chat, voice, web/content sharing, and chatbot, with the goal of transforming digital sales and marketing through online customer experiences that improve live commerce and increase sales conversion.
The process:
Whisbi's virtual selling solution offers a blend of digital and remote interactions directly from a website to help it sell. Also, Whisbi can be used to send pre-qualified leads from a web to a store sales agent in the moment when they are considering a purchase for the best expert help or advice.
The process:
- Central brand website Place Whisbi on a homepage for greater exposure, offer general help and real time support.
- Campaign sites - Connect online leads with product experts for campaigns about specific products or services.
- Google Adwords ads - Allow online leads to connect to a sales agent with one click, straight from online ads
- Product comparison websites - Connect with customers in the online research phase and better explain a value proposition
- Email & SMS campaigns - Notify customers about a new product or service and include a CTA that connects them to a sales agent
- Offline campaigns via QR code - Use a QR code in offline campaigns to connect customers straight to product experts
Whisbi's virtual selling solution offers a blend of digital and remote interactions directly from a website to help it sell. Also, Whisbi can be used to send pre-qualified leads from a web to a store sales agent in the moment when they are considering a purchase for the best expert help or advice.
Whisbi Videos
Whisbi Webinar: The rise of Live Commerce and the evolution of online CX
Whisbi x Hyundai Automotive Webinar: Automotive CX with real-time lead distribution
Whisbi Webinar: How to positively influence ready to buy Black Friday shoppers
Whisbi Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of this product have found it incredibly convenient and accessible. They can check car features online from any location, at any time, eliminating the need to visit a dealership in person. This feature has been highly praised by customers who value the flexibility it offers. Additionally, the One2many transmission feature has proven to be very effective in building brand awareness. It not only educates and entertains clients but also helps establish a strong connection between the company and its customers.
The product has greatly improved communication with clients, reducing the need for them to wait on the phone. Real-time interaction with online agents enhances customer experience and strengthens customer relations, as customers can ask questions, receive information about products and services, and even make online purchases through the platform. This digital face-to-face touchpoint adds an extra level of engagement and helps alleviate customer anxiety. Furthermore, this platform has proved beneficial in generating leads, which have shown a higher conversion rate compared to other website leads. It also facilitates effective communication and feedback with retailer partners. By comparing products on the platform, businesses can identify popular items, offer similar products at different price points, and provide in-depth explanations with readily available pictures and descriptions. The integration of this technology with other CTI tools enables click-to-video connectivity with clients, further enhancing user engagement through video content.
Ability to interact with clients through live video sessions: Reviewers have highly appreciated the ability to engage with clients through live video sessions, even in situations where the product is not physically accessible. This feature has been mentioned by several users as a valuable tool for providing personalized attention and exceptional service.
Easy-to-use interface: Many reviewers have found the platform's interface to be user-friendly and intuitive, requiring minimal training. The simplicity of navigation has been praised by users who appreciate how easily they can interact with the platform without any technical difficulties.
Powerful API for customization: The availability of a powerful API on the platform has been highlighted by some users. They have expressed satisfaction in being able to customize cosmetics using this feature, allowing them to tailor their experience according to their specific requirements.
Cons:
- Limited customization options: Some users have expressed that the platform focuses more on providing a one-size-fits-all, out-of-the-box product rather than offering the ability to customize the functionality to meet specific needs. They feel that more customization options would enhance the solution and make it better suited for individual business requirements.
- Technical issues during implementation: Some users encountered minor technical issues while implementing the system. Although not specified, they acknowledged that such challenges are expected with any digital solution.
- Pricing disparity between plans: Users have mentioned a pricing disparity between the basic Whisbi plan, which is deemed affordable, and the Whisbi Pro Plus plan, which they find unsuitable for small companies in terms of price. They suggest considering more flexible pricing options or tailored plans for different company sizes and budgets.