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Wiseback has gained a reputation for its seamless integration capabilities, allowing users to easily connect with other systems and …
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- Free/Freemium Version
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Product Details
- About
- Tech Details
What is Wiseback?
Wiseback Features
- Supported: Customer Segmentation
- Supported: Customizable Forms
- Supported: Dashboard
- Supported: Feedback Management
- Supported: Multi-Channel Data Collection
- Supported: NPS Survey Structure
- Supported: Negative Feedback Management
- Supported: Reporting/Analytics
- Supported: Sentiment Analysis
- Supported: Survey/Poll Management
- Supported: Surveys & Feedback
- Supported: Text Analysis
Wiseback Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Linux, Android |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Wiseback has gained a reputation for its seamless integration capabilities, allowing users to easily connect with other systems and platforms. This has been particularly appreciated by businesses looking to streamline their operations and optimize data management. The user-friendly management panel and personalized reporting panels have empowered customer experience experts to effectively analyze and manage data, facilitating informed decision-making. Users have also commended the drag and drop form builder, which offers flexibility in creating customized surveys and forms through its intuitive interface and custom CSS support.
The platform's ability to quickly develop new features based on customer feedback has been highly valued by users who have been utilizing Wiseback for several years. They have found it invaluable for conducting customer satisfaction surveys promptly and efficiently, enabling them to promptly address any concerns or issues that arise. Wiseback's responsiveness, along with its capability to measure customer satisfaction and expectations accurately, has ensured that users receive fast results and actionable insights. The accessibility and support provided by the Wiseback team have been widely praised, with users finding them readily available for questions and assistance.
Wiseback is not limited to specific industries; call center managers, in particular, have found it highly useful for collecting valuable customer comments and tracking improvement trends over time. Additionally, the comprehensive set of features offered by Wiseback allows businesses to evaluate essential metrics such as NPS and CSAT at every touchpoint, helping improve overall customer experience. The platform's two-way integration through APIs simplifies connectivity with other systems, enabling users to take necessary actions based on feedback seamlessly.
Furthermore, Wiseback enhances user convenience by offering multiple channels for collecting instant feedback, including SMS, kiosk, website, mobile application, and QR code. This versatility allows businesses to gather feedback from customers across various touchpoints according to their preferences. Users appreciate the platform's intuitive nature and find it budget-friendly as well, making it accessible to businesses of all sizes without compromising on functionality or performance.
Easy Integration: Wiseback has been praised by multiple users for its seamless integration into mobile applications, particularly in the telecommunications industry. Reviewers have found the omni-channel structure and mobile SDK for iOS and Android to be user-friendly and easily integrated without the need for additional support.
User-Friendly Interface and Strong Analytical Capabilities: The software's interface has received positive feedback from users who appreciate its sophistication and ease of use. With an intuitive menu and a user-friendly design, reviewers find it simple, fast, clear, and flexible. Additionally, Wiseback's strong analytical capabilities have been commended, making it easy to generate reports, manage surveys, and gain valuable insights.
Flexibility in Integration with CRM Tools and Banking Systems: Financial institutions, especially in the banking sector, have highlighted the flexibility of Wiseback when integrating it with core CRM tools and banking systems. This feature allows for seamless data flow between platforms while providing efficient customer survey management.
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Complex User Interface: Some users have found the software's user interface to be complex and not intuitive at first glance, which can make it difficult to navigate and use efficiently.
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Lack of Transparency in Updates: Reviewers have suggested that the software would benefit from a development release roadmap, as they feel there is a lack of transparency regarding upcoming features and solutions. This information would help users better understand the future direction of the software.
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Limited Data Export Options: Several users have expressed a desire for more comprehensive data export options, particularly in formats compatible with R and SPSS programs. The current export options may not meet their needs for in-depth analysis and further manipulation of the data outside of Wiseback.