Yobi

Yobi is an AI-powered centralized communications platform that, according to the vendor, aims to enhance customer conversations and improve business productivity. It is specifically designed for small to medium-sized businesses (SMBs) and caters to various professions and industries, including sales and marketing teams, customer support and service teams, business owners and entrepreneurs, e-commerce and retail businesses, as well as professional service providers.

Key Features

Sales: Yobi, according to the vendor, helps sales teams streamline customer interactions by consolidating all conversations in one place. This, the vendor claims, enables salespeople to better understand customer needs, tailor sales pitches, and maximize opportunities.

Social Media Integration: Yobi seamlessly integrates with popular social media channels like Facebook and Twitter, allowing businesses to manage customer interactions and provide support directly from the Yobi platform, as claimed by the vendor.

SMS Messaging: Yobi offers a user-friendly interface for businesses to send and receive SMS messages worldwide. The vendor suggests that this feature can reduce operational costs and enable effective customer engagement through text communications.

Voice Calls: Yobi empowers businesses to make and receive phone calls globally. With features like call forwarding, voicemail, and call recordings, the vendor states that businesses can enhance their communication capabilities and deliver quality customer service.

AI Assistant: Yobi's AI Assistant, according to the vendor, provides support and guidance to users, offering features such as call transcriptions, sentiment analysis, and AI-powered text reformatting. The vendor claims that this can enhance communication skills and productivity for more effective customer conversations.

AI Translation: Yobi's AI Translation feature, as claimed by the vendor, eliminates language barriers by providing instant and accurate translations in over 30 languages. This, according to the vendor, enables businesses to communicate seamlessly with customers who speak different languages and expand their reach.

Sentiment Analysis: Yobi's Sentiment Analysis feature utilizes natural language processing and machine learning to analyze customer feedback and opinions, as stated by the vendor. This, according to the vendor, helps businesses monitor customer tone, track changes in sentiment, and gain insights to improve customer satisfaction.

AI-Powered Transcription: Yobi's AI-Powered Transcription feature automatically transcribes customer support calls, as claimed by the vendor, saving time and resources. Businesses can, according to the vendor, review customer interactions, identify patterns, and train their teams more effectively.

AI Text Reformatting: Yobi's AI Text Reformatting feature, according to the vendor, enhances written communication by transforming complex or jargon-heavy text into clear and concise content. This, the vendor suggests, ensures a consistent voice and tone, improves customer engagement, and streamlines workflow.