Name: Yobi
Author: Yobi

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Search

Enterprise

Accounting

CTRM

Financial Research

Financial Risk Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

3D Printing

API Design

Cloud Migration

Cloud Storage

Component Content Management

Configuration Management

Data Pipeline

Database DevOps

DevOps

Disk Cloning

Fraud Detection

Integration Platform as a Service (iPaaS)

Interoperability

M2M Application Development

Managed Public Cloud Infrastructure

Network Performance Monitoring

Product Implementation Services

Relational Database Management Systems

SaaS Backup

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Attribution

Marketing Automation

Referral Marketing

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Sales Enablement

Sales Training

Sales

Data Loss Prevention

Security

Awards Management

Construction Accounting

Construction Takeoff and Estimating

Digital Forensics

Fleet Management

Hospital Management

Insurance Agency Management

Veterinary

Vertical-Specific

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Yobi is an AI-powered centralized communications platform that, according to the vendor, aims to enhance customer conversations and improve business productivity. It is specifically designed for small to medium-sized businesses (SMBs) and caters to various professions and industries, including sales and marketing teams, customer support and service teams, business owners and entrepreneurs, e-commerce and retail businesses, as well as professional service providers.

## Key Features

**Sales**: Yobi, according to the vendor, helps sales teams streamline customer interactions by consolidating all conversations in one place. This, the vendor claims, enables salespeople to better understand customer needs, tailor sales pitches, and maximize opportunities.

**Social Media Integration**: Yobi seamlessly integrates with popular social media channels like Facebook and Twitter, allowing businesses to manage customer interactions and provide support directly from the Yobi platform, as claimed by the vendor.

**SMS Messaging**: Yobi offers a user-friendly interface for businesses to send and receive SMS messages worldwide. The vendor suggests that this feature can reduce operational costs and enable effective customer engagement through text communications.

**Voice Calls**: Yobi empowers businesses to make and receive phone calls globally. With features like call forwarding, voicemail, and call recordings, the vendor states that businesses can enhance their communication capabilities and deliver quality customer service.

**AI Assistant**: Yobi's AI Assistant, according to the vendor, provides support and guidance to users, offering features such as call transcriptions, sentiment analysis, and AI-powered text reformatting. The vendor claims that this can enhance communication skills and productivity for more effective customer conversations.

**AI Translation**: Yobi's AI Translation feature, as claimed by the vendor, eliminates language barriers by providing instant and accurate translations in over 30 languages. This, according to the vendor, enables businesses to communicate seamlessly with customers who speak different languages and expand their reach.

**Sentiment Analysis**: Yobi's Sentiment Analysis feature utilizes natural language processing and machine learning to analyze customer feedback and opinions, as stated by the vendor. This, according to the vendor, helps businesses monitor customer tone, track changes in sentiment, and gain insights to improve customer satisfaction.

**AI-Powered Transcription**: Yobi's AI-Powered Transcription feature automatically transcribes customer support calls, as claimed by the vendor, saving time and resources. Businesses can, according to the vendor, review customer interactions, identify patterns, and train their teams more effectively.

**AI Text Reformatting**: Yobi's AI Text Reformatting feature, according to the vendor, enhances written communication by transforming complex or jargon-heavy text into clear and concise content. This, the vendor suggests, ensures a consistent voice and tone, improves customer engagement, and streamlines workflow.

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Core

Power Suite

Engage

Digital

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RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Essentials (up to 20 users)

Standard

Premium

Ultimate

RingEX

Yobi

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

Business SMS/External Messaging

Online Fax

Ability to send and receive faxes over the internet

Voicemail Transcription

AI-powered voice-to-text transcription of voicemails

Mobile apps

Mobile app for iOS

Mobile app for Android

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

Record meetings / events

Meetings and webinars can be recorded for playback.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Centralized communications management

All voice, chat, and video features can be managed from one central platform.

Team messaging

Team members can send each other messages.

Team document sharing

Documents can be shared with other team members.

Call and meeting analytics

Analytics and reporting are available about both calls and meetings.

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Unified Communications as a Service (UCaaS) Solutions

Yobi

Overview

What is Yobi?