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Cost of the tool far outweighs the return we have seen. Tool is intuitive and
complicated. No list price field for products, at least with how we are using it so we had to build a workaround to have a visible list price.
due to the high cost of Zuora and level of customization it has required. Zuora meets all of our needs, it just comes with a hefty price tag.
based pricing we need to match Zuora pricing levels with usage data so our Customer Success teams can monitor customers nearing their next price band.
Add-on products are all too expensive. The platform itself is too expensive. We nearly did not renew last year solely due to the cost. … We had attempted to move away from Zuora last year due to the high cost, but were unable to because: Intacct did not support our payment gateway or … Essentially Zuora has ev…
Zuora works brilliantly for us where we charge customers based on different usage each month. … ZUORA works brilliantly for us where we charge customers based on different usage each month.
subscription-based business. Single payments seem to be fine but reoccurring charges seem to cause problems. The search for a credit card by the last numbers
helpful for managing our multi-channel sales process. However, it is very expensive to get to an "MVP" implementation and initial set-up. … for permitting multiple sales channels and sales processes. Zuora is too expensive and in hindsight not worth the benefit realized after…
billing process as well as provides flexibility to adjust our products and prices, which was much more limited using out of the box Salesforce opportunity … billing process as well as provides flexibility to adjust our products and prices, which was much more limited using…
main system. It helps give us an idea of our overall A/R and products, and pricing.
address everything at once. So for example if i need to edit the duration, price, and level of a subscription - I'm going to need to make three different
Zuora is well suited for basic flat fee subscriptions that are 1x or reoccurring. Usage subscriptions with multiple
addressed for us is that it has the ability to support complex pricing plans, and multiple pricing plans easily over the course of a customer's subscription … Pricing changes are driven by the UI, which is relatively easy,…
being used by the Finance department. We use it exclusively to invoice and charge customers through the platform. One business problem that it addresses is
easier. From 1+ year of using Zuora, I have figured out how to create the pricing slightly easier, but still man hours used is causing a negative financial
billing where data is uploaded from an external source. Easy to invoice and charge payments set up for auto pay. More difficult to manage non-monthly subscriptions: … billing where data is uploaded from an external source. Easy to invoice and charge payments set up for auto…
If you have a lot of customised products (same product, but different pricing structure for different suppliers), then the product catalog is harder to … catalog flat fee one is designed based on $/unit, an…
if you want your clients set up for Pre-authorized payments, as you can charge their bank accounts and credit cards automatically. It takes seconds to
give a clear breakdown of what is being charged. Zuora makes it easy to charge out customer's cards for payment. It helps us get our money! … take very long to load at times, this can be frustrating when trying to charge a credit card.
Zuora is already expensive, and their normal customer support is slow and uneducated, so we had no feeling of added value paying for additional Zuora
amendments, recurring a priori fees, a posteriori charges) are an overkill for simple business models based on 'selling one-time fee products', such as in the … tool to sell one-time fee things, and then…
requirements Subscription Product Mapping - Several options for tiered and volume pricing as well as usage modelling within the system that align to most use cases
Order value reporting Pricing structure for service Capability to manage unique or complex subscriptions
Ability to charge late payment/interest fees Detailed SaaS based reports (like Cohorts)
