Item: Zuora
Rating: 8
Author: Matthew Robinson

Overall Satisfaction with Zuora

Use Cases and Deployment Scope

Zuora is being used to mange subscriptions (purchases, changes) and subscription billing. The system allows sales operations to manage the product catalogue with product management and allows for sales reps to quote on the latest version of the product catalogue which is mastered in Zuora. The finance team will then bill the subscriptions and everything is in sync from business development to sales to invoicing.

Pros and Cons

Pros

Subscription Management - Tracking subscription versions, amendments
Subscription Billing - Providing pro-rated billing, detailed or rolled up billing depending on requirements
Subscription Product Mapping - Several options for tiered and volume pricing as well as usage modelling within the system that align to most use cases.