Item: Zuora
Rating: 8
Author: Verified User

Overall Satisfaction with Zuora

Use Cases and Deployment Scope

We currently use Zuora for a subset of our business, but are in the process of rolling it out for the remainder of our core business. It solves the need for a more flexible subscription billing platform that can accurately calculate prorations and tiered pricing while integrating with our tax service and financial ERP.

Pros and Cons

Pros

Zuora is highly flexible in what can be done through the rest API. Our business builds a lot of custom apps that integrate with Zuora, giving us the flexibility of setting up subscriptions how we want without needing to worry about the complex calculations that are done behind the scenes.
Zuora, as a company, is incredibly receptive to feedback and have developed new features specifically for our business because of the value they saw it could bring to other customers.
Zuora does a great job at keeping our team in the loop on upcoming releases. Many times we're able to beta features to give our feedback and help them create an overall better product which is key in any partnership.

Cons

Zuora's integration with our financial ERP is lacking a lot of flexibility that our business was looking for (taxation and discounts on same line level, customer field syncing, etc.). Over the past few months, though, they've made an effort to gather our feedback and start building a revamped version.
Having a separate product rate plan charge for discounts makes it difficult to give a cohesive experience to the end user. As a business we think about discounts as being an attribute of the initial product rate plan charge, not an entirely separate line item.
Searching in Zuora (for specific customers, invoices, etc.) is very slow and often fails while trying to search.

Alternatives Considered

Stripe

Stripe was a good solution for quickly getting set up with a new product line, but lacked the sophistication when it came to API access and integration with other systems.

Likelihood to Recommend

Zuora is a great option for a flexible subscription billing platform, especially when you want to integrate custom applications into the platform using their rest APIs. The platform as a whole still has some work to do in terms of simplifying how rate plans and rate plan charges work so that a user can know what is happening at first glance without needing deep domain knowledge of the Zuora infrastructure.

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A Subscription Billing Platform that will grow with your business