Overall Satisfaction with 8x8 Contact Center
We use 8x8 Contact Center within our entire company to make changes and resolve issues with our phone system configuration as well as billing. Additionally, users, extensions, call groups, and essentially all organization can take place within the Contact Center.
- Customers can easily get to who they need.
- Excellent uptime
- The system allows for us to configure our phones exactly how we need them.
Good functionality and easy to use.
Can easily change almost any config option, although as mentioned before, advanced changes require expertise.
Do you think 8x8 Contact Center delivers good value for the price?
Are you happy with 8x8 Contact Center's feature set?
Did 8x8 Contact Center live up to sales and marketing promises?
Did implementation of 8x8 Contact Center go as expected?
Would you buy 8x8 Contact Center again?
You don't need to be a tech expert to use 8x8 Contact Center. Navigation in some areas could be improved. Basic changes are easy, but more complex configuration changes require some expertise to make correctly.