Item: 8x8 Contact Center
Rating: 8
Author: Tom Shulak

Use Cases and Deployment Scope

We use 8x8 Contact Center within our entire company to make changes and resolve issues with our phone system configuration as well as billing. Additionally, users, extensions, call groups, and essentially all organization can take place within the Contact Center.

Pros and Cons

Easy to contact
Easy to navigate
Can get to a live rep easily

The menu system is not straightforward in spots.
Sometimes, it's difficult to make extension/phone number changes.
Design settings can be challenging for novice users.

Return on Investment

Customers can easily get to who they need.
Excellent uptime
The system allows for us to configure our phones exactly how we need them.

Alternatives Considered

Net2Phone

As where 8x8 Contact Center is overkill for what we need, the reviews on Net2Phone are somewhat mixed, so we went with 8x8.

Support Rating

Good functionality and easy to use.

Usability

Can easily change almost any config option, although as mentioned before, advanced changes require expertise.

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

Likelihood to Recommend

You don't need to be a tech expert to use 8x8 Contact Center. Navigation in some areas could be improved. Basic changes are easy, but more complex configuration changes require some expertise to make correctly.

8x8 Contact Center - Good Solution!

Overall Satisfaction with 8x8 Contact Center