8x8 is the way to go if you want to improve customer satisfaction
September 10, 2023
8x8 is the way to go if you want to improve customer satisfaction
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
8x8 is used in the call center to for outbound and inbound calls. It is also used to host information for clients and patients.
- Make outbound calls
- Send text messages
- Host information
- 8x8 contact center and work needs to be integrated
- 8x8 contact center for outbound calls
- send sms
- It has improved patient engagement
- Cisco Business Edition 7000 and Calabrio ONE
8x8 can improved the analytical portion of the software along with the quality pieces
Do you think 8x8 Contact Center delivers good value for the price?
Not sure
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
Yes