Great partnership
July 31, 2023
Great partnership
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
We are using 8x8 VCC to replace the old Nortel CS1000.
We are the tech support center for customers that have purchased any of our products. We are using the new X-Series across all our offices. It simplifies all maintenance and one point access to program manage it. Solid based replacement for our original equipment.
We are the tech support center for customers that have purchased any of our products. We are using the new X-Series across all our offices. It simplifies all maintenance and one point access to program manage it. Solid based replacement for our original equipment.
- Continue to maintain a very reliable cloud PBX, this is super important because we rely on our contact centers to support our customers.
- Listen to customers’ needs and try to implement these new features into their system.
- Still waiting on 8x8 to improve their whisper feature per channel not per queue.
- Waiting for them to merge 8x8 work and with VCC so it's single point of access to do all administrative work.
- Today with more and more agents working remotely, it's very important that we can do screen and audio recording of all customer interactions. 8x8 is able to do this remarkably very well!
- Able to create API's to generate needed reports from the call center.
- Able to have multiple channels voice digital e-mail and SMS route to our agents.
- The simplification of maintaining one cloud PBX versus multiple on Prem PBX as well as call center software, servers and so forth has been greatly improve by putting it under the 8x8 umbrella.
- They are now responsible for all software and hardware upgrades and having multiple data centers provide us with zero downtime.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes