Excellent value and easy to use.
August 02, 2024

Excellent value and easy to use.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

We use 8x8 as our contact center provider. We have added the 8x8 app to our Zendesk omnichannel platform for operational ease. We rarely have outages or failures with 8x8 or the interface we use. The app was very easy to set up and the 8x8 onboarding team was incredibly helpful. Combining these products streamlined our daily operations immensely.

Pros

  • Reliable system
  • Integration with Omnichannel apps
  • Onboarding/training

Cons

  • From an admin perspective, 8x8 is relatively easy to use, once you know where to find everything. In my honest opinion, they could simplify many of the admin processes or at least make them easier to locate.
  • Creating recordings for your contact center always takes multiple attempts
  • Support is outsourced and never quick or easy.
  • Finding recorded calls. The searches don't always work well
  • When our business needs and structure changed due to covid, 8x8 was a perfect fit.
  • Ease of incorporation into our omnichannel platform.
  • Huge savings compared to previous provider.
It was painless to install, configure, and use. We had guidance throughout the process and the training for both users and admins was easy to follow and thorough. I feel that the 8x8 team had our backs and maintained strong presence throughout the onboarding process. Because of this, our employees had ease in the adoption of the new technology.
  • Five9
Huge cost savings. Easier to scale to our operation.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

The value and reliability for the price are outstanding. We use 8x8 internally as well as the contact center for certain teams. 8x8 integrates well with Teams and many other apps. For the contact center, we do not use any sales campaign features, but do have high volume inbound traffic for our support team. 8x8 rarely has outages, so the reliability is there. Knowing that our customers can always reach us is something that really matters.

8x8 Work Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 2 years ago
    Hi, thank you for taking the time to provide feedback. We are pleased to hear 8x8 has been the perfect fit for you and has provided a huge cost saving. Thank you for choosing 8x8!

More Reviews of 8x8 Work

  1. Home
  2. Unified Communications as a Service (UCaaS) Solutions
  3. 8x8 Work Reviews
  4. User Review of 8x8 Work