Item: 8x8 Work
Rating: 9
Author: Todd L'Herrou

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

The Center for Family Services of PBC was relying on a outdated POTS-based PBX and phones. The system was old enough that parts could only be obtained by cannibalizing another unit. We needed modern VoIP solution, and as a nonprofit, one with a low up-front cost for the upgrade.

Pros and Cons

Pros

Voice quality is high
Easy transition
Exceptionally low down-time
Easy for employees to make the switch

Cons

Additional configuration options on call groups

Return on Investment

For the same cost of our POTS service, we are able to have the stability and features of a cloud PBX and VoIP service.

Usability

Easy to use for most users, and fairly easy to configure admin side with little prior knowledge of the 8x8 system.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

8x8 was a very effective option for a mid-size nonprofit. In a larger organization, it may get expensive to carry so many lines.

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented 2 years ago
Hi Todd, thank you for taking the time to leave a review. It's great to hear you find it easy to use and cost effective. Thank you for choosing 8x8!

Easy implementation, good value